One Simple Comment 'Stay Away!'
Don't waste your time and money with this two bit outfit!
Placed an order at the beginning of the month for my son's birthday that was at the end of the month. Item was supposedly in stock. A few days later got a email stating item will be sent once restocked!?!?
False advertising.
Waited two weeks with no response. Used website chat option to contact supplier. No response. Used email, got a response that item will be dispatched the next day! Waited....item not dispatched. By now it was around 3 weeks since I placed my order and my son's birthday was fast approaching 😑
Rang company only to be greeted with a 'Due to technical issues our phone system is not working at the moment... Blah blah blah.' Thats handy for them!!!,..saves them talking to all their disgruntled customers..me thinks!!?
Contacted them by email only to get a response of 'We appreciate your frustrations but if you contact us by phone again and speak to our customer support the way you did we will be cancelling your order!' What a joke .... As I couldn't even get through to anyone due to the appropriately aponited phone system outage!!!
By this point I was deeply disappointed and frustrated at the whole saga so contacted them stating that I couldn't and wouldn't use bad language or abuse their customer support even if I could get through! They responded with a supposed recording of the whole conversation.(Hang on a minute here ... I couldn't..even get through!!!) Where it clearly showed a few obscene worlds typed in above a supposed play icon showing a recording symbol!!!
So not only does this company not provide you with the product you have paid for, it also tries to set you up with damn right lies and accusations!
By now I had totally had enough and told them I wanted a full refund and if they didn't act within the next few days I would be reporting them to the trading standards.
Funnily enough the next response was slightly different and the order had miraculously appeared!!!😠
I eventually got my money back and my son got a very belated birthday gift from a more trustworthy supplier.
The moral of this story is.... if you want a fast efficient, friendly professional service, with no false accusations directed at you (to try and back up their incompetence,) then shop somewhere else, and save yourself all the huge hassel of dealing with this two bit company!!!