CSB Reviews 

It’s really annoying how bad the customer service is. I returned an item and have been trying to get my money back ever since, but the website doesn’t give me an option to request a refund. I decided to give it another try, even though none of the items fit properly because they’re so tight and compressed. I even emailed them in advance to ask for help, and the lady told me I could get a refund. But I ended up with store credit again, even after I clearly said I wasn’t interested in buying anything else. Now nobody is replying to my messages, and I assume I’ve just lost my money, because I’m not going to buy something that doesn’t fit me. So disappointed.

Their prices aren’t cheap let’s start there. I ordered a $335 order and I didn’t like the way they were made, also the sizing was off. I asked them for a return but they wanted to give me a 335$ gift card. Told me “I didn’t opt in for the pay now for free returns” but I did pay now, the items weren’t worn, tags still on them, they weren’t final sale items. There was no reason to not give me a refund. Horrible customer service. Save yourself the trouble of going back and forth with them for a week just to make it right. DONT BY FROM THEM! if you did call you bank they NEED to offer their customers returns.

1 Star — They take your money and don’t care
They literally took my money and did not refund it when I returned items during the appropriate window. Instead, they sent me a gift card with no regard for my finances. The quality of the material is horrible, and their so-called “policy” is beyond shady.
They claim you can “pay up” at checkout to qualify for a refund return, like who does that? And no, it was not visibly shown during checkout. It’s misleading, unethical, and feels like a complete scam.
This company is horrible, their customer service is disgusting, and they still owe me $250.
Avoid this brand at all costs. They take your money and don’t care.

Terrible product and disgusting customer service!!

I purchased 2 pairs of shorts both which ride up on the legs and roll down on the waist! When I contacted CSB they only offered me an exchange or refund. I explained that this appears the items are faulty as they don’t sit in place. I requested a refund as why would I want to buy the same products when they don’t sit in place or how they are supposed to.

I contacted customer service who have refused to give me any kind of a refund but will only give me a store credit or exchange. I’ve explained the situation to them over and over again and they continue to tell me that I’m only entitled to an exchange or store credit.

This company appears to take your money and not care about the customer service or the equality of the product. I urge people to stay clear and not purchase from this company.

I was really excited to order from here, this is my honest opinion without being nasty about the brand.

I got the seamless leggings, I'm normally a size XS in any other brand I have ever purchased, and I live in my gym wear!

They split at the crutch after a week of purchasing if I could post the pic I would)

I re ordered in size S, not much of a size difference between the 2. I'll see how long these lasts hopefully no splits mid training session. lol.

Very small sizing it is not true to size at all, the crop tops I purchased twice, first time was a size XS it was almost like it was meant to fit a child lol.

So I tried again and ordered a size small, still didn't fit comfortably. The straps are that small it digs into your shoulders and neck! Iv never been a medium in my entire life.

Anyway, after spending about 1500 on 2 orders I won't be ordering off there again.

The quaintly is OK nothing amazing. It goes pilling after a while. If you do decide to order from here upsize 2 sizes is my only advice!

I feel like the crop tops that are being made they need to make the straps bigger adjustments maybe? It would really make a s difference! otherwise it will literally leave you red marks on your skin and bruising!

Is their Customer Service non existent?! I have sent literally multiple emails asking for urgent help but no reply / support given whatsoever. No resolution when my problem (item not shipped to right address) was clearly stated in my emails, ignoring my request to get them to contact their shipper Australia Post. Unsure why this is so when other Australian brands can respond within a few hours or the day with an immediate solution. I’m sure you can get similar expensive activewear at some place else. Definitely will stay away and advise any other international shoppers to as well.

I am seeing that the only way to get a response from their customer support is to leave a review here. I placed an order with them and one of the items was incorrect. I bought two “sets”. I have reached out three times to each of their contact methods (email, support request, etc.) have not received any response from them. I did a quick google search due to confusion why I have not received any responses and found this page where it clearly reflects that this is an ongoing issue and that I am not alone in my experience. I am hoping to receive some support in receiving the item that I purchased and trying to escalate this matter because I would like to receive what I have purchased from them. I was initially really excited about this brand and their products, but after seeing all of these reviews and experiences and not receiving any form of response after sending in multiple inquiries I am bummed.

Deeply disappointed with this company. I was excited to try their clothing and placed a $246 order with two-day expedited shipping on August 21. As of today, I still have not received my order. On August 28, customer service informed me the package never made it to FedEx and promised to reship, but I have yet to receive updated tracking information or any follow-up. Despite sending five additional emails requesting a refund, I have received no response. This level of service is honestly unacceptable and embarrassing for the company.

Ordered $230 worth merchandise July 28, for my wife’s birthday.
Never received my order, customer service terrible, they replied to my email after 2 weeks, and told me absolutely nothing about my order.
I supposed to receive my order on August 4. I had to filed fraud to my bank to get the refund.
Terrible experience

DO NOT BUY FROM THIS BRAND! They will take your money and you won't receive what you pay for. I placed an order with 2 day shipping on August 21st, never received it, fedex never received it... they said it's lost in transit.... They tell me they can only issue me store credit or another order I said fine. I go ahead and take the new order and make it known this is for an event I'm hosting and needed it here promptly due to the already delays they've caused. I asked for overnight. They said great sent me a new order confirmation and then I get a shipping notification... I see a carrier l've never seen before VEHO. They said they have the package information but ALSO like fedex have not received any package from this company. THIS COMPANY IS A SCAM! they take your money and give you no product. DO NOT waste your money. $170 for me to have nothing and a huge event where l've spent thousands on a color scheme and now need to find an outfit overnight to make it work. THANKS CSB!

My experience with Crop Shop Boutique shows why so many customers leave frustrated reviews. The products are good, but the customer service is terrible. When I had issues with returns and lost my birthday discount, all I got was the same scripted apology I’ve seen mentioned in other reviews. No attempt to fix the problem, no genuine effort to make things right. It’s disappointing to see that this is not just my experience — so many others report the exact same thing. A company that repeatedly says ‘sorry’ without action clearly doesn’t value its customers.

Never recevied the product and didn‘t get my full money back!! Please be aware

I placed an order (#615401) on 20 July 2025 for 424.95 AUD, to be delivered to my address in Thailand. My address was entered correctly and is still visible in my account, yet the parcel was sent to the Philippines (tracking: LP126064385AU).

At first, the company blamed the courier for a routing error, but later implied it was my fault. I have provided them with proof of my correct address, but they have not taken responsibility or offered a proper solution. The tracking has shown “Held by Customs – Manila” since 30 July, and they keep saying they will update me without giving any concrete timeframe.

I requested a full refund, but they refuse to process it until the parcel is returned to them, which could take an indefinite amount of time. This is extremely frustrating and unprofessional. I do not recommend purchasing from this company, especially if you expect reliable shipping or responsive customer service.

The worst customer support ever. Wanting to return an item but no one is replying on their portal nor Instagram. My order can’t be found in their return portal either.

I have requested a return label for the pair of leggings I bought (and hate) every single day for the last week. I’ve gotten zero response (except for an AI chat bot). I’ve sent multiple emails and no one responds. I went through the online process to return the item and when I got to the end it said “error” and didn’t produce my return label. I cannot start the process over because it says I already returned the item but I can’t until I am sent my return label. I DO NOT HAVE TIME TO DEAL WITH THIS. Terrible customer service. Won’t be shopping here again and will tell everyone I know to steer clear!

I returned items as per their return policy for a refund which I still have not received. I’ve sent emails and social media messages with no response at all, and used the online bot which never responds. It is impossible to get in touch with anyone from the company! At this stage will be escalating but do not recommend buying from this company at all!

I’ve been waiting for $300 worth of clothes that should’ve been here last week and no one will get back to me

Honestly I only have ever worn lululemon. This CSB product is not really worth the price.
It is an ok alternative if you only want the looks.
The shorts move up when working out and the long tights not so comfy for yoga.
Anyway it just looks good.

Got a sports bra as a replacement and still a dissapointment with rude customer service who does not care about the review of their product.

Just avoid this brand. go for the real trusted brands.

I have not received my order and it’s now pushing 3 weeks now. I have emailed them countless times and continue to receive AI responses back. It’s extremely disappointing splurging on expensive items and receiving horrific customer service. I can see that they are responding to customers on here so I want to make it known I DO NOT WANT THE PACKAGE ANYMORE AND WANT A FULL REFUND. I am contacting my bank for fraud.

They sent me the wrong item for my girlfriends birthday and i am now going on 7 days no response. I’ve emailed 5 times