CSB Reviews 

Never recevied the product and didn‘t get my full money back!! Please be aware

I placed an order (#615401) on 20 July 2025 for 424.95 AUD, to be delivered to my address in Thailand. My address was entered correctly and is still visible in my account, yet the parcel was sent to the Philippines (tracking: LP126064385AU).

At first, the company blamed the courier for a routing error, but later implied it was my fault. I have provided them with proof of my correct address, but they have not taken responsibility or offered a proper solution. The tracking has shown “Held by Customs – Manila” since 30 July, and they keep saying they will update me without giving any concrete timeframe.

I requested a full refund, but they refuse to process it until the parcel is returned to them, which could take an indefinite amount of time. This is extremely frustrating and unprofessional. I do not recommend purchasing from this company, especially if you expect reliable shipping or responsive customer service.

The worst customer support ever. Wanting to return an item but no one is replying on their portal nor Instagram. My order can’t be found in their return portal either.

I have requested a return label for the pair of leggings I bought (and hate) every single day for the last week. I’ve gotten zero response (except for an AI chat bot). I’ve sent multiple emails and no one responds. I went through the online process to return the item and when I got to the end it said “error” and didn’t produce my return label. I cannot start the process over because it says I already returned the item but I can’t until I am sent my return label. I DO NOT HAVE TIME TO DEAL WITH THIS. Terrible customer service. Won’t be shopping here again and will tell everyone I know to steer clear!

I returned items as per their return policy for a refund which I still have not received. I’ve sent emails and social media messages with no response at all, and used the online bot which never responds. It is impossible to get in touch with anyone from the company! At this stage will be escalating but do not recommend buying from this company at all!

I’ve been waiting for $300 worth of clothes that should’ve been here last week and no one will get back to me

Honestly I only have ever worn lululemon. This CSB product is not really worth the price.
It is an ok alternative if you only want the looks.
The shorts move up when working out and the long tights not so comfy for yoga.
Anyway it just looks good.

Got a sports bra as a replacement and still a dissapointment with rude customer service who does not care about the review of their product.

Just avoid this brand. go for the real trusted brands.

I have not received my order and it’s now pushing 3 weeks now. I have emailed them countless times and continue to receive AI responses back. It’s extremely disappointing splurging on expensive items and receiving horrific customer service. I can see that they are responding to customers on here so I want to make it known I DO NOT WANT THE PACKAGE ANYMORE AND WANT A FULL REFUND. I am contacting my bank for fraud.

They sent me the wrong item for my girlfriends birthday and i am now going on 7 days no response. I’ve emailed 5 times

I had ordered two packages worth €200, but they never arrived, and I have not received a refund either
Following up on your concern, I contacted DHL regarding the issue. They have informed me that the packages have successfully cleared customs, but for an unknown reason, they remain stored in their Amsterdam warehouse.

Unfortunately, this matter is now beyond my control, as it appears to be on your end. I have made multiple attempts to resolve the situation, including sending several emails, but I have only received one automated response from the AI system

I completely agree with the other reviews — I’ve placed multiple orders with this company, and it consistently takes over a month to receive anything. Even worse, some packages never arrive at all. When I contact support, I get the same automated-sounding message about “slight delays,” with no real resolution.

It’s frustrating, anxiety-inducing, and frankly a waste of time trying to follow up. At this point, I would not recommend this store to anyone. I won’t be placing any more orders — the experience has been nothing but disappointing.
I will be reporting fraud to my bank from this company

They are unprofessional and should be investigated. Their portal was down so I wasn’t able to lodge my return, I sent customer service an email. Explained the situation and sent a screen shot of the issue. I heard nothing back so after the second attempt I Sent my expensive return back and also sent them an email with tracking. Once it arrived to their warehouse I send another Screen shot of it being delivered. All ignored!!!! A week later, I followed up. Ignored - then followed up again every couple of days afterwards. Ignored.
I’m filing with the ACCC. Do not shop here!!!
Why don’t they have a customer service number you can call?

*update. 6 weeks later!!!! Once I publicly commented on one of their instagram posts then I finally get a response!!! Shocker!!! However they offered a credit note “out of good faith”
Absolutely disgusting. I want a refund for your horrible product. As if I would shop with you again.

⭐ 1 Star — Feels like a scam at this point
I’ve spent over $4,000 at Shop CSB and honestly, I’m shocked at how careless and unprofessional their service has become. My last order was left at the gate, ripped open, and dirty — and no one ever contacted me, even though I provided my phone number during checkout.
I emailed CSB multiple times over two days and got no response. In the end, I had to contact the delivery company (Veho) myself to fix the issue — which is THEIR responsibility. When CSB finally responded, they told me to “enter my gate code at checkout” — but there’s no place to do that on their site.
Now, my next order was marked “shipped,” but the tracking hasn’t updated for nearly two weeks. Nothing is moving. No ETA. No status update. Just silence. For how much money I’ve spent, this feels like a total scam at this point. CSB loves to post on social media and market like a luxury brand, but can’t even handle basic customer service or proper delivery.
If this is how they treat loyal customers, I’ll be making sure people know before they spend a single dollar here. CSB — get it together.

Really seamless transaction and lots of communication about the item's shipping and arrived on time and exactly as expected. Seems they might have addressed a lot of the issues shared here!

Poor customer service. 2nd time buyer.
First time, clothes were faulty. Second time (decided to give them a chance), couldn’t help with changing the delivery address. Going to use up all my credit from this return (because the clothes are not true to size, they run very small and they don’t offer refunds just credits lol) then will be done purchasing from CSB moving forward

- edit: if you’re looking for shorts / leggings that make your butt look good - keep that pump’s brand recoil shorts are better than csb invisible scrunch

Like most of the other bad reviews here, I had a bad experience with ordering and returns. I ordered a toffee color set and they ran out of my color for the bottoms, so they sent me what they believed was the next closest color? Skin color? I caught it before it technically shipped and asked them to fix it. Five days went by and no response. Once I finally got a response they said they had already shipped my order. Another two weeks go by, no order. I emailed again, and they gave me a fake tracking number that never updated. Another two weeks and my package finally arrived after I threatened to report them as a fraudulent company. I got the pants of the wrong color and immediately returned them. The new color arrived within 8 days for the return with no updates or tracking. Moral of the story, don’t buy from them unless you’re incredibly patient and willing the threaten them.
EDIT: after the company responded below, I can 100% say the statement they gave below is FALSE. Down grading my review to 1 star. I don’t do business with immoral companies.

I placed an order with CSB on May 8, and what followed was a frustrating, unprofessional experience from start to finish. They sent me a tracking number that never worked, and for over a month, I received zero updates or communication.

Then, more than 30 days later, I received a vague email buried in my spam folder saying one item was sold out — and instead of offering a partial refund or asking how I’d like to proceed, they cancelled my entire order without my consent.

It’s completely unacceptable for a business to sit on an order for weeks, provide fake tracking info, and then silently cancel everything with no proper outreach or apology.

This company clearly lacks transparency, communication, and basic customer service. Do not waste your time or money with CSB.

No help whatsoever with my order. Keep sending me back to DHL when they are legally required to ensure my package has been shipped with the correct address that I provided them when I ordered and payed. They refuse to request contact with DHL to give them my correct address. No help from them ever, only back and forth e-mails with the same information. The most ignorant customer service I dealt with ever in my life.

DO NOT BUY FROM THEM. I ordered something early May, never received it. Complained to them several times via email, they ignored me UNTIL I gave them a bad review. Now they tell me the courier lost my package and they want to give me a store credit. I want a full refund, NOT a store credit. I was naive for purchasing from them in the first place. I repeat, do not buy from this company. Read the reviews, there is a reason they are horrible!

I placed an order on April 27th and STILL HAVENT RECEIVED MY ITEM. They refuse to cancel or refund my order. And on top of that the customer service team (if they actually respond) are so rude and passive aggressive. I wish I could get this warning out to more people before they lose their money trying to order from this brand