Crowntours Reviews 312

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, enthusiasm, and ability to make historical information engaging and easy to understand. The overall organization of tours is frequently highlighted as excellent, with many people appreciating the smooth coordination from start to finish, contributing to a relaxed and enjoyable experience. The service provided is often described as outstanding, with consumers noting the efficiency and ease of their overall experience, and the positive impact of small group sizes. However, some customers also noted issues with tour logistics, including guides arriving late or being difficult to locate at meeting points, leading to missed time slots or confusion. A few other people also felt that the product, specifically the audio guide, was impossible to download, and some experienced tours being rushed through certain attractions.

What people talk about most

Staff

People report positive experiences with staff, particularly praising tour guides for their extensive... See more

User experience

Users describe positive interactions with user experience. Many reviewers found the experience informative,... See more

Service

Reviewers highlight positive aspects of service, often praising the tour guides for their knowledge and... See more

Location

Consumers generally find the locations to be positive, with many praising tours of the Colosseum, Roman... See more

Product

Customers consistently note ambiguous experiences with the product. Some found it better than expected,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently visited Barcelona and joined Crown Tours to explore Park Güell and the Sagrada Família. It was such a wonderful experience! Everything was perfectly organized, and the guides were fantastic... See more

Rated 5 out of 5 stars

I had several tour experiences with the Crown Tours Company both in Rome, other parts of Italy and in Barcellona. Everything is very smooth and easy, especially for finding the meeting point an... See more

Company replied

Rated 5 out of 5 stars

We were given clear instructions on where to meet, which was followed up with reminders to be on time. We arrived 5 minutes before our check in time and the guide was already waiting She took us o... See more

Rated 5 out of 5 stars

Great Colosseum Tour with Giuseppe and Crown Tours We did the Colosseum tour with Giuseppe and it was a really great experience. Even though it was 1 PM and the sun was very strong, he made the... See more


4.8

Excellent

TrustScore 5 out of 5

312 reviews

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Replied to 85% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Amazing tour

Amazing tour. We learned a lot about colosseum, Palatine Hill and the Forum. Arjan is an excellent and knowledgeable tour guide. I will definitely recommend him and the tour

March 26, 2026
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Rated 5 out of 5 stars

Tara was an excellent guide

Tara was an excellent guide, we learned so much about ancient Rome. And she made the tour fun and the information very accessible. Thank you Tara for a great morning, Ciao!

March 24, 2026
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Rated 5 out of 5 stars

Diana made our Colosseum tour absolutely unforgettable!

We had an incredible experience on the guided tour of the Colosseum, Roman Forum, and Palatine Hill with Diana as our guide. Her knowledge of Roman history is truly impressive — she brought every corner of these ancient sites to life with fascinating stories and details you simply won’t find in any guidebook. Diana was warm, patient, and engaging throughout the entire tour, making sure everyone in the group could follow along and feel included. Thanks to her passion and expertise, we left with a much deeper appreciation for Rome’s history. Highly recommend Crowntours and especially Diana!​​​​​​​​​​​​​​​​

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent guide

Andi was an excellent guide—knowledgeable, well-prepared, and with a great sense of humor. He took the time to include the small child that someone in the group had brought along, which was much appreciated. He also extended the tour since the security queues were a bit longer than expected.

I can highly recommend Crown Tours, and especially Andi.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Zara was lovely

Zara was lovely. Very charming and knowledgeable. Had a relationship with staff members at locations which made passing through security very smooth.

March 23, 2026
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Rated 5 out of 5 stars

Superb tour from Andy

Superb tour from Andy, who made our tour of the Roman Forum, Palantine Hill, and Colosseo not just informative, but fun, well paced, and enjoyable - three hours flew by! Highly recommend!

March 23, 2026
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Rated 5 out of 5 stars

Amazing tour

Amazing tour! Zara was so knowledgeable and brought the story to life with humor and amazing story telling!

March 23, 2026
Unprompted review
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Reply from Crowntours

Dear Nick,

Thank you for your kind review. We are delighted to hear that Zara’s knowledge, humor, and storytelling made the tour so engaging and memorable.

We hope to welcome you again on another Crown Tours experience.

Best regards,
Sky
Crown Tours

Rated 5 out of 5 stars

Brilliant small group tour

Today, Monday 23rd March 2026, my husband and I went on a small group tour of the collosseum in Rome.
Our guide Juilio, was wonderful. He brought it alive. The time flew by. It was so enjoyable and memorable.
Highly recommend,

March 23, 2026
Unprompted review

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