Crowntours Reviews 312

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, enthusiasm, and ability to make historical information engaging and easy to understand. The overall organization of tours is frequently highlighted as excellent, with many people appreciating the smooth coordination from start to finish, contributing to a relaxed and enjoyable experience. The service provided is often described as outstanding, with consumers noting the efficiency and ease of their overall experience, and the positive impact of small group sizes. However, some customers also noted issues with tour logistics, including guides arriving late or being difficult to locate at meeting points, leading to missed time slots or confusion. A few other people also felt that the product, specifically the audio guide, was impossible to download, and some experienced tours being rushed through certain attractions.

What people talk about most

Staff

People report positive experiences with staff, particularly praising tour guides for their extensive... See more

User experience

Users describe positive interactions with user experience. Many reviewers found the experience informative,... See more

Service

Reviewers highlight positive aspects of service, often praising the tour guides for their knowledge and... See more

Location

Consumers generally find the locations to be positive, with many praising tours of the Colosseum, Roman... See more

Product

Customers consistently note ambiguous experiences with the product. Some found it better than expected,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently visited Barcelona and joined Crown Tours to explore Park Güell and the Sagrada Família. It was such a wonderful experience! Everything was perfectly organized, and the guides were fantastic... See more

Rated 5 out of 5 stars

I had several tour experiences with the Crown Tours Company both in Rome, other parts of Italy and in Barcellona. Everything is very smooth and easy, especially for finding the meeting point an... See more

Company replied

Rated 5 out of 5 stars

We were given clear instructions on where to meet, which was followed up with reminders to be on time. We arrived 5 minutes before our check in time and the guide was already waiting She took us o... See more

Rated 5 out of 5 stars

Great Colosseum Tour with Giuseppe and Crown Tours We did the Colosseum tour with Giuseppe and it was a really great experience. Even though it was 1 PM and the sun was very strong, he made the... See more


4.8

Excellent

TrustScore 5 out of 5

312 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Damiano was fantastic

Damiano was fantastic. We toured the forum, Palentine Hill and the Coliseum. He was entertaining with high energy. Damiano was knowledgeable and showed us all the highlights. Highly recommend.

March 23, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Wonderful tour of the Colosseum with Andy

We had to book a tour of the Colosseum, because we didn't think to look for tickets far enough in advance, and thus this was our only way to actually get in. Which turned out to be GOOD luck, because we booked an arena tour with Crown tours (through Viator), and were assigned Andy as our tour guide. He was fantastic, so funny and knowledgable. I'm the annoying person in a tour who has 1000 questions, and Andy could answer them all. His dry-eyed love for the Ancient Rome truly shone though, and we learned so much. Really worth every penny.

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic tour

Fantastic tour. Andi was incredibly knowledgeable and kept the tour engaging and fun!

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic tour

Fantastic tour! Very enjoyable and a wealth of knowledge shared. Highly recommended. Thank you

March 22, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Mary was exceptional!

We had an amazing time following Mary around the Colosseum, Roman Forum, and Palatine Hill. She gave fun insights and told the story of Ancient Rome very well. She was also very courteous given the rain during our tour to make sure we saw everything but didn’t get too wet and gave great recommendations on what to do after the tour (including food)!

March 22, 2026
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Damiano from Crown Tours was amazing

Damiano from Crown Tours was amazing! Very knowledgeable and friendly, we highly recommend.

March 21, 2026
Unprompted review
Crowntours logo

Reply from Crowntours

Dear Darius,

Thank you for your kind review. We are delighted to hear that Damiano’s knowledge and friendly approach made your experience so enjoyable.

We hope to welcome you again on another Crown Tours experience.

Best regards,
Sky
Crown Tours

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look