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2.8
3 reviews
No history of asking for reviews
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La atención al cliente es pésima ya que no informan de
los requisitos que se deben cumplir al comprar un pasaje. El botón de "seguros" está inoperante por lo que nunca supe de lo exigido y por ende habiendo presentado yo un certificado médico que me impedía viajar, me negaron el reembolso. Hasta hoy no sé cuales eran, ya que aún no me los han enviado.
excelente servicio.... hasta que les pagas. de ahí cualquier cambio, queja, pregunta, etc. no te vuelven a hacer caso.
llevamos dos semanas tratando de resolver un tema y no nos hacen caso.
Si vas a hacer una reservación hazla directamente con la compañía de cruceros ya que estos intermediarios no ofrecen buen servicio, es muy complicado cambiar reservación u obtener reembolsos, los números de teléfono no funcionan y encima de todo no dan ninguna oferta, te ofrecen exactamente los mismos precios que la página oficial directamente con la compañía de cruceros (MSC, Royal, Disney, Carnival, etc). Y siempre te cambian la tarifa que ofrecen en su página. No reserves y ahórrate la mala experiencia.
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