The Cruise Line Reviews 408

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and friendly demeanor, making the booking process smooth and stress-free. People frequently highlight the excellent service received, noting the efficiency and professionalism of the team. Reviewers also appreciate the quick response times and the seamless booking process, which many describe as easy and straightforward. The customer service is often commended for being very responsive and attentive to individual needs, with many feeling well-cared for throughout their interactions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers consistently express high satisfaction with the service provided. Customers frequently highlight... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers praise the... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used The Cruise Line for all our cruises! Found immensely helpful in every aspect, especially as old now. Paul Andrews, is a 5 *. consultant , very efficient guiding us through each ste... See more

Rated 5 out of 5 stars

We've just booked another cruise with Jess and once again faultless, prompt and very knowledgable service . She seem incredibly well focused on delvery to an almost telepathic level (so much so we had... See more

Company replied

Rated 5 out of 5 stars

Helpful, friendly staff, prepared to listen, research and advise. Will help organise cruise plus add ons such as hotels and ongoing itineraries not otherwise included in cruise. My “go to” cruise/tra... See more

Company replied

Rated 5 out of 5 stars

We have dealt with The Cruise Line for over 12 years and have found the staff very knowledgeable and helpful.Paul Andrews recently reorganised a Regent Seven Seas booking for us as our circumstances h... See more


Company details

  1. Cruise Travel Agency

Written by the company

Founded in 1993, The Cruise Line is an award-winning, family-owned luxury cruise specialist based in West Sussex, England. Our partnership with renowned cruise operators, including Silversea, Cunard, Oceania Cruises and Windstar Cruises, enables us to provide our valued clients with unbeatable fares and exclusive cruise deals you won't find anywhere else.


Contact info

4.9

Excellent

TrustScore 5 out of 5

408 reviews

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Rated 5 out of 5 stars

Efficient and friendly

I spoke to a lady called Lynn Burt and she was lovely. A Very efficient lady who answered all my questions quickly. She contacted me when she said she would and gave me advice on the cruise I was taking.

September 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing service from Jess!

Amazing service from Jess. We have just booked our 2027 Singapore to Mumbai cruise and found Jess to be extremely professional and knowledgable. Our queries were answered very promptly and within a few days we were all booked up! Can’t wait for our cruise!

September 22, 2025
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Rated 5 out of 5 stars

Cruiseline are my go to agent…

Cruiseline are always my go to agent when booking a cruise. The staff are always helpful and knowledgeable and keen to get you the best deal with the cruise company. I like the way they call you after the cruise to ask how it was. I dealt with Ashley for the first time and he was cheerful, funny, friendly, chatty and helpful. A pleasure to speak to him.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

So helpful and informative!

Kirsty was attentive and listened to our requirements. She was knowledgeable and helpful as we explained what we hoped for in our cruise. We are delighted that she found just what we asked for! Thank you!

September 17, 2025
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Rated 5 out of 5 stars

Lauren Bishop

Lauren Bishop, explained everything in detail and in a professional manner.

This made the booking process easy and it was a pleasure to book with Cunard.

She deserves credit for how she operates and makes it a very smooth process.

September 3, 2025
Unprompted review

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