Cruisetopic Reviews 

2,582
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service and seamless booking process. People praise the staff for their professionalism, helpfulness, and patience. Agents are noted for their quick response times, clear communication, and dedication to client needs. However, some customers also noted issues with after-sales service, experiencing slow responses and a lack of support after payment. A few other people also felt that agents sometimes lacked basic knowledge or failed to correct booking errors.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, with many reviewers praising the professionalism, kindness,... See more

Booking process

Reviewers mention positive feedback about the booking process, often describing it as seamless, stress-free,... See more

Customer service

Users describe positive interactions with customer service, highlighting agents who are professional,... See more

Response time

Clients share positive opinions on response time, with many praising the prompt and timely communication they... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The cruise booking process with Cruisetopic was seamless, all thanks to Violeta. As this is my very first cruise, I had a lot of questions and uncertainties. Violeta proved to be an outstanding sales... See more

Company replied

Rated 5 out of 5 stars

I would like to express my highest praise for your agent, Vedrana, who assisted me in organizing my very first cruise. Since this is my first time traveling this way, I had a lot of questions and unce... See more

Company replied

Rated 5 out of 5 stars

This was our second time booking a cruise with the agency, and once again we had an amazing experience. On our very first cruise, we were completely new to everything, but Violeta took the time to... See more

Company replied

Rated 5 out of 5 stars

My decision to choose Cruisetopic are good memories from last year, whwn we have our first Cruise. But for new jorney which is in front of us, want to say big thank you to Mrs. Violeta who is so pro... See more

Company replied


Company details

  1. Cruise Travel Agency
  2. Travel Agency

Written by the company

Cruisetopic è un'agenzia di viaggo online specializzata in crociere presente in Italia, Malta, Croazia, Ungheria, Emirati, Albania, Romania e Spagna. Nasce da un progetto di alcuni manager del mondo del turismo che da oltre 20 anni hanno operato in diverse aziende del settore. Il mondo delle crociere è in continua e costante ascesa derivata dell’aumento constante delle nuove navi varate e in procinto di esserlo e del vertiginoso aumento della richiesta da parte del pubblico. Ci avvaliamo di agenti di viaggio esperti in crociere, noi li chiamiamo TOPCRUISER, gli utenti di Cruisetopic possono scegliere la loro crociera comodamente sul pc o su tablet/smartphone, pur sapendo che possono in qualsiasi momento avvalersi della loro preziosa competenza. Cruisetopic is an online travel agency specialising in cruises operating in Italy, Malta, Croatia, Hungary, the Emirates, Albania, Romania and Spain. It is the brainchild of a few managers from the world of tourism who have been working in various companies in the sector for over 20 years. The world of cruises is constantly and steadily growing as a result of the constant increase in the number of new ships launched and about to be launched, and the huge increase in demand from the public.We rely on travel agents who are experts in cruises, we call them TOPCRUISERS. Cruisetopic users can choose their cruise from the comfort of their PC or tablet/smartphone, knowing that they can benefit from their valuable expertise at any time.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(2,582)

489 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful staff

March 5, 2026
Cruisetopic logo

Reply from Cruisetopic

Thank you so much for your feedback ✨

We’re happy to hear that you found our staff helpful and supportive throughout your experience.

Providing attentive assistance is always one of our priorities.

Thank you again for your trust 🚢💙

Rated 5 out of 5 stars

Paola was very polite

Paola was very polite, kind and helpfull.

March 2, 2026
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Reply from Cruisetopic

Thank you for your review. We’re very happy to hear that Paola was polite, kind and helpful. We’ll be glad to assist you again with your next cruise. 🌊✨

Rated 5 out of 5 stars
Cruisetopic logo

Reply from Cruisetopic

Thank you for your review. We’re very happy to hear that you had an excellent experience. We’ll be glad to assist you again when planning your next cruise. 🌊✨

Rated 5 out of 5 stars

My experience with Cruisetopic was very…good

My experience with Cruisetopic was very good. I received answers to my questions in a very short time and to the point.

February 27, 2026
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Reply from Cruisetopic

Thank you for your review. We’re glad to hear that you received quick and clear answers to your questions. We’ll be happy to assist you again with your next cruise. 🌊✨

Rated 5 out of 5 stars

Cruise world europa

We use cruise topic for cruise with ship-World Europa. Cruise topic gave us best price, it has great service, organization and all. Highly recomended

August 18, 2025
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Reply from Cruisetopic

Thank you for your review. We’re very happy to hear that you appreciated our price and service. Thank you as well for recommending Cruisetopic — we’ll be happy to assist you again with your next cruise. 🌊✨

Rated 5 out of 5 stars

Easy reservation and clear information

Easy reservation, good communication and clear services !
Is the 3rd cruise booked with Agent Bogdan. Profesionist! Thank you

February 27, 2026
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Reply from Cruisetopic

Thank you for your kind review and for choosing us again. We’re very happy to hear that the reservation process was easy and that you appreciated the clear communication and service. We truly appreciate your trust and will be happy to assist you again. 🌊✨

Rated 5 out of 5 stars

Everything was in 20 minute

Everything was in 20 minute, I got the ofer, I liked it , I payed online and that’s it
Thanks

February 23, 2026
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Reply from Cruisetopic

Thank you for your review. We’re glad to hear that the booking process was quick and easy for you. We wish you a wonderful cruise and will be happy to assist you again in the future. 🌊✨

Rated 5 out of 5 stars

Werry satisfied the best

Conekt with your agent Vedrana she is werry nice and she help me in every moment I weit all life and now with 72 my drim is front of me with your company thanks 🫠😊

February 24, 2026
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Reply from Cruisetopic

Thank you for your beautiful review. We’re truly happy to hear that Vedrana was there to support you and help you every step of the way. It means a lot to us to know that a dream you have waited for so long is now becoming reality. We wish you a wonderful cruise and an unforgettable experience at sea. 🌊✨

Rated 5 out of 5 stars

Very professional

Very professional and helpful

February 19, 2026
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Reply from Cruisetopic

Thank you for your review. We’re very glad to hear that you found our service professional and helpful. We’ll be happy to assist you again with your next cruise. 🌊✨

Rated 5 out of 5 stars

It’s our second time that we booked…

It’s our second time that we booked with Cruisetopic.
Perfect experience.

February 21, 2026
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Reply from Cruisetopic

Thank you for choosing Cruisetopic again. We’re very happy to hear that your second booking with us was a perfect experience. We truly appreciate your trust and will be happy to assist you again for your next cruise. 🌊✨

Rated 5 out of 5 stars

Dominik mi je jako puno pomogao

Dominik mi je jako puno pomogao, dao dosta opcija i dao dobre savjete iz vlastitog iskustva.

February 19, 2026
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Reply from Cruisetopic

Hvala vam na lijepoj recenziji. Drago nam je čuti da vam je Dominik mogao pomoći, ponuditi više opcija i podijeliti korisne savjete iz vlastitog iskustva. Bit će nam zadovoljstvo pomoći vam i pri odabiru vašeg sljedećeg krstarenja. 🌊✨

Rated 4 out of 5 stars

Great

Tea, the agent that we communicated with is very kind, helpful and patient.

February 19, 2026
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Reply from Cruisetopic

Thank you for your kind review. We’re very happy to hear that Tea was helpful, patient and kind throughout your communication. We’ll be glad to assist you again when planning your next cruise. 🌊✨

Rated 1 out of 5 stars

No Support from any one once we paid

No Support from any one once we paid, no response from anyone about queries, next Steps. Mr.Mohamed I texted you multiple times no response from your side.

February 2, 2026
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Reply from Cruisetopic

We sincerely apologize for the delay in our response. We have recently been managing an exceptionally high volume of requests, which has unfortunately impacted our usual response times. While we always ensure every query is answered, we clearly missed the mark on speed in your case.

We are working hard to improve our turnaround times and would like to prioritize your request immediately. Please provide your booking reference or contact us directly so our team can finalize your next steps.
Thank you for your patience as we strive to do better.

Rated 5 out of 5 stars

This was our secoVioleta Made Our Cruise Experience Perfect — Twice!nd time booking a…

This was our second time booking a cruise with the agency, and once again we had an amazing experience.
On our very first cruise, we were completely new to everything, but Violeta took the time to walk us through every detail, explain how cruising works, and show us all the benefits. She was always available whenever we had questions, no matter how small.
We enjoyed that first trip so much that we booked our next cruise as soon as we came back home. And once again, Violeta did an outstanding job — she consolidated all our different offers, discounts, and options and made the whole process smooth and stress‑free.
At this point, we honestly can’t imagine booking with anyone else in the future.
Highly recommended!

February 18, 2026
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Reply from Cruisetopic

Thank you for sharing such a wonderful review and for choosing to book with us again. We’re truly happy to hear that both of your experiences were so positive and that your first cruise turned into such a memorable trip.

Violeta will be delighted to read your kind words. We’re glad she was able to guide you through every detail the first time and make the second booking just as smooth and stress-free by organizing all the offers and options for you.

It means a lot to know you would choose us again in the future. We wish you an amazing next cruise and will be here whenever you need us. 🌊✨

Rated 5 out of 5 stars

Profesionalism

Explicații clare, promptitudine.

February 13, 2026
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Reply from Cruisetopic

Vă mulțumim pentru recenzie. Ne bucurăm să știm că ați apreciat explicațiile clare și promptitudinea echipei noastre. Vom fi bucuroși să vă ajutăm și pentru următoarea croazieră. 🌊✨

Rated 5 out of 5 stars

We took a cruise on january 2025

We took a cruise on january 2025. We started from Miami on two week cruise in the Caribbean. It was perfect and we are very satisfied with cruisetopic and their agents. They were there for everything. We booked cruise again in december 2026 and we cant wait!!

February 11, 2026
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Reply from Cruisetopic

Thank you for sharing your experience. We’re delighted to hear that your Caribbean cruise from Miami was perfect and that you felt supported by our agents throughout the process. It’s wonderful to know you’ve already booked another cruise for December 2026 — we truly appreciate your trust and can’t wait to assist you again. 🌊✨

Rated 5 out of 5 stars

Great experiance

Very helpfull agent Vedrana, nice person, open communication and good service for customer.

February 10, 2026
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Reply from Cruisetopic

Thank you for your kind words. We’re very happy to hear that Vedrana was helpful and that you appreciated her open communication. We’ll be happy to assist you again with your next cruise. 🌊✨

Rated 5 out of 5 stars

All information related to the trip was…

All information related to the trip was presented to me very clearly, the agent of the agency , miss Vedrana is always available.

February 9, 2026
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Reply from Cruisetopic

Thank you for your kind review. We’re very glad to hear that all the information about your trip was presented clearly and that Vedrana has been available to assist you whenever needed. We truly appreciate your trust and will be happy to help you again with your next cruise. 🌊✨

Rated 5 out of 5 stars

Find your much desired cruise

Our experience was gorgeous because we had a very careful help and we found a total support in Bogdan. The prices of the company are really attractive, based on an overall research on the market.

February 3, 2026
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Reply from Cruisetopic

Thank you for sharing your experience. We’re very happy to hear that you received attentive support and that Bogdan was able to assist you throughout the process. It’s also great to know you found our prices competitive compared to the market. We’ll be happy to help you again with your next cruise. 🌊✨

Rated 4 out of 5 stars

Nice experience

The experience was nice and i will reccomande you.

January 25, 2026
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Reply from Cruisetopic

Thank you for sharing your experience! We are delighted you had a wonderful time at sea and truly appreciate your recommendation. It was a pleasure helping you plan your getaway, and we look forward to helping you plan your next adventure!

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