Cruisetopic Reviews 

2,580
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service and seamless booking process. People praise the staff for their professionalism, helpfulness, and patience. Agents are noted for their quick response times, clear communication, and dedication to client needs. However, some customers also noted issues with after-sales service, experiencing slow responses and a lack of support after payment. A few other people also felt that agents sometimes lacked basic knowledge or failed to correct booking errors.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, with many reviewers praising the professionalism, kindness,... See more

Booking process

Reviewers mention positive feedback about the booking process, often describing it as seamless, stress-free,... See more

Customer service

Users describe positive interactions with customer service, highlighting agents who are professional,... See more

Response time

Clients share positive opinions on response time, with many praising the prompt and timely communication they... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The cruise booking process with Cruisetopic was seamless, all thanks to Violeta. As this is my very first cruise, I had a lot of questions and uncertainties. Violeta proved to be an outstanding sales... See more

Company replied

Rated 5 out of 5 stars

I would like to express my highest praise for your agent, Vedrana, who assisted me in organizing my very first cruise. Since this is my first time traveling this way, I had a lot of questions and unce... See more

Company replied

Rated 5 out of 5 stars

This was our second time booking a cruise with the agency, and once again we had an amazing experience. On our very first cruise, we were completely new to everything, but Violeta took the time to... See more

Company replied

Rated 5 out of 5 stars

My decision to choose Cruisetopic are good memories from last year, whwn we have our first Cruise. But for new jorney which is in front of us, want to say big thank you to Mrs. Violeta who is so pro... See more

Company replied


Company details

  1. Cruise Travel Agency
  2. Travel Agency

Written by the company

Cruisetopic è un'agenzia di viaggo online specializzata in crociere presente in Italia, Malta, Croazia, Ungheria, Emirati, Albania, Romania e Spagna. Nasce da un progetto di alcuni manager del mondo del turismo che da oltre 20 anni hanno operato in diverse aziende del settore. Il mondo delle crociere è in continua e costante ascesa derivata dell’aumento constante delle nuove navi varate e in procinto di esserlo e del vertiginoso aumento della richiesta da parte del pubblico. Ci avvaliamo di agenti di viaggio esperti in crociere, noi li chiamiamo TOPCRUISER, gli utenti di Cruisetopic possono scegliere la loro crociera comodamente sul pc o su tablet/smartphone, pur sapendo che possono in qualsiasi momento avvalersi della loro preziosa competenza. Cruisetopic is an online travel agency specialising in cruises operating in Italy, Malta, Croatia, Hungary, the Emirates, Albania, Romania and Spain. It is the brainchild of a few managers from the world of tourism who have been working in various companies in the sector for over 20 years. The world of cruises is constantly and steadily growing as a result of the constant increase in the number of new ships launched and about to be launched, and the huge increase in demand from the public.We rely on travel agents who are experts in cruises, we call them TOPCRUISERS. Cruisetopic users can choose their cruise from the comfort of their PC or tablet/smartphone, knowing that they can benefit from their valuable expertise at any time.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(2,580)

485 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was a very good experience.Imelda…

It was a very good experience.Imelda took very good care of us in a most professional way.

May 1, 2026
Unprompted review
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Reply from Cruisetopic

Thank you so much for your kind feedback ✨

We’re very happy to hear that you had such a good experience and that Imelda took great care of you in a professional way.

We’ll be glad to share your lovely words with her.

Thank you again for your trust and we look forward to assisting you with your next cruise 🚢💙

Rated 5 out of 5 stars

Amazing customer service!

I got reply in few minutes after sending my request, everything was explaned in details, all my questions replied immediately and precisely. Excellent customer service. Mrs Tea, thanks a lot!

May 14, 2026
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Reply from Cruisetopic

Thank you so much for your wonderful feedback ✨

We’re delighted to hear that you received such quick and detailed support, and that all your questions were answered clearly and promptly.

A special thank you for your kind words about Tea — we’ll be happy to share your appreciation with her.

We truly value your trust and look forward to assisting you again in the future 🚢💙

Rated 5 out of 5 stars

Paola in Cruisetopic is an excellent…

Paola in Cruisetopic is an excellent agent, very polite and helpful 🙂

May 8, 2026
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Reply from Cruisetopic

Thank you so much for your kind feedback ✨

We’re really happy to hear that Paola provided such a positive experience with her politeness and helpfulness.

We’ll be glad to share your lovely words with her.

Thank you again for your trust and we look forward to assisting you with your next cruise 🚢💙

Rated 5 out of 5 stars

Very good experience

The cruise booking process was very easy. The team that offers assistance in Romanian, very kind and always there when we had questions, they answered us promptly. I highly recommend this agency!

May 7, 2026
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Reply from Cruisetopic

Thank you so much for your wonderful feedback ✨

We’re very happy to hear that the booking process was easy and that our Romanian-speaking team was kind, responsive, and always available to assist you.

Providing quick and helpful support is very important to us, so it’s great to know you had such a positive experience.

Thank you for your trust and for recommending us — we look forward to helping you with your next cruise 🚢💙

Rated 5 out of 5 stars

This is my first time booking a cruise, and I was a little afraid I wouldn't find a reliable company and would end up losing my money, or that the procedures would be a hassle. I overcame that fear, e

As a first-time cruiser, I had concerns about finding a legitimate company. Cruisetopic exceeded my expectations - transparent communication, fast responses, and a hassle-free booking experience. The online check-in went perfectly. Looking forward to sailing on MSC Euribia!
Thank you to the entire team for making this easy.

April 27, 2026
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Reply from Cruisetopic

Thank you so much for your wonderful feedback ✨

We’re truly happy to hear that, as a first-time cruiser, you felt confident and supported throughout the entire process. Knowing that we could exceed your expectations with transparent communication, fast responses, and a hassle-free booking experience means a lot to us.

We’re also glad everything went smoothly with the online check-in — that’s an important step and we’re happy it was easy for you.

Thank you for your trust, and we wish you an amazing cruise on MSC Euribia 🚢💙

Rated 5 out of 5 stars

all details

speed of an offer

April 20, 2026
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Reply from Cruisetopic

Thank you so much for your feedback ✨

We’re happy to hear that you appreciated both the attention to detail and the speed in receiving your offer.

Providing clear, complete information quickly is always our goal.

Thank you again for your trust and we look forward to assisting you with your next cruise 🚢💙

Rated 5 out of 5 stars

Super Cruisetopic 👌👌👌👌👌

Grazie a tutto la staff di Cruisetopic, soprattutto a Marina !!!
Sempe gentile e professionale !!!

April 21, 2026
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Reply from Cruisetopic

Grazie mille per la splendida recensione ✨

Siamo davvero felici che la sua esperienza con il team Cruisetopic sia stata così positiva.

Un grazie speciale anche per le belle parole dedicate a Marina: saremo felici di condividere con lei il suo feedback. Gentilezza e professionalità sono valori a cui teniamo moltissimo.

Grazie ancora per la fiducia 🚢💙

Rated 5 out of 5 stars

Hvala agentici Tea i kompaniji…

Hvala agentici Tea i kompaniji Cruisetipic

April 18, 2026
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Reply from Cruisetopic

Hvala vam puno na lijepim riječima ✨

Drago nam je što ste zadovoljni našom uslugom i što ste imali pozitivno iskustvo s agenticom Teom.

Vaše povjerenje nam puno znači i bit će nam zadovoljstvo pomoći vam i pri sljedećem krstarenju 🚢💙

Rated 5 out of 5 stars

Our contact person Vedrana is very…

Our contact person Vedrana is very helpful person for us always availabe for any questions and explanations

April 17, 2026
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Reply from Cruisetopic

Thank you so much for your kind feedback ✨

We’re really happy to hear that Vedrana has been so helpful and always available to assist you with any questions or explanations.
We’ll be glad to share your lovely words with her.

Thank you again for your trust and we look forward to helping you with your next cruise 🚢💙

Rated 5 out of 5 stars

Took a cruise to the Norwegian fjords

Took a cruise to the Norwegian fjords, awesome trip, the cabin was as we expected it to, amenities were awesome and the trip equally creat. We wished for better weather but it is what it is.

September 25, 2025
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Reply from Cruisetopic

Thank you so much for sharing your experience ✨

We’re delighted to hear that you had such an awesome trip to the Norwegian fjords and that everything met your expectations, from the cabin to the onboard amenities.

The weather can always be a bit unpredictable in those regions, but we’re glad it didn’t take away from your overall experience.

Thank you again for your trust and we hope to help you plan your next amazing cruise soon 🚢💙

Rated 5 out of 5 stars

The online assistant and further…

The online assistant and further communication was quick and easy. I received all the necessary information via messages.

April 15, 2026
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Reply from Cruisetopic

Thank you so much for your kind feedback ✨

We’re happy to hear that your experience was quick and easy.
Providing clear and complete information in a simple way is always our goal, so it’s great to know you received everything you needed.

Thank you again for your trust and we look forward to helping you with your next cruise 🚢💙

Rated 5 out of 5 stars

I can’t wait this adventure around the…

I can’t wait this adventure around the world! 😀😀😀. Thanks for very good experience with Vlad, my trip advisor .

April 2, 2026
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Reply from Cruisetopic

Thank you so much for your lovely feedback ✨

We’re excited for you and your upcoming adventure around the world 😀🌍

It’s wonderful to hear that you had such a good experience with Vlad. We’ll be happy to share your kind words with him.

Wishing you an unforgettable cruise and amazing memories ahead 🚢💙

Rated 5 out of 5 stars

my best company

April 2, 2026
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Reply from Cruisetopic

Thank you so much for your wonderful words ✨

Knowing that you consider us your best company means a lot to our entire team.

Your trust and support motivate us every day to continue providing the best possible cruise experience.

Thank you again 🚢💙

Rated 5 out of 5 stars

Great and very helpful

Great and very helpful. Had a great cruise. Miss Vedrana is top

April 2, 2026
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Reply from Cruisetopic

Thank you so much for your lovely feedback ✨

We’re delighted to hear that you had a great cruise and found our service helpful throughout the experience.

A special thank you for mentioning Vedrana — we’ll be very happy to share your kind words with her.

Thank you again for your trust 🚢💙

Rated 5 out of 5 stars

First time booking a cruise

This is going to be our first cruise, we got all the help, advices and guidance for booking our cruise from Vedrana in Croatia. She was so helpfull and kind to answer all my questions and I haf a lot of them since this is our first cruise. Excellent customer servis in Croatia, cruise is booked for Septembar 2026. Thank you !

March 31, 2026
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Reply from Cruisetopic

Thank you so much for sharing your experience ✨

We’re truly happy to hear that your first cruise booking experience was such a positive one and that Vedrana was able to guide you through every step with kindness, patience, and professionalism.

It’s completely normal to have many questions before a first cruise, and we’re glad she could provide all the help and guidance you needed to feel confident and excited about your trip.

We’ll be happy to share your lovely words with our Croatia team and with Vedrana personally.

Thank you again for your trust, and we wish you an unforgettable cruise in September 2026 🚢💙

Rated 5 out of 5 stars

Very effective staff

Very effective staff. No problem at all. I recomend them

March 13, 2026
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Reply from Cruisetopic

Thank you so much for your feedback ✨

We’re delighted to hear that everything went smoothly and that you found our staff effective and reliable.

Your recommendation means a lot to us and motivates us to continue providing the best possible service.

Thank you again for your trust 🚢💙

Rated 5 out of 5 stars

Brze i potpune informacije

Brze i potpune informacije, lako ugovaranje, dobra vrijednost za novac

March 10, 2026
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Reply from Cruisetopic

Hvala vam puno na lijepim riječima ✨

Drago nam je čuti da ste zadovoljni brzim i potpunim informacijama, jednostavnim procesom rezervacije te dobrom vrijednošću za novac.

Upravo nam je cilj pružiti što jasniju i jednostavniju uslugu kako bi planiranje vašeg krstarenja bilo bez stresa i uz najbolju moguću ponudu.

Hvala vam na povjerenju i veselimo se pomoći pri vašem sljedećem putovanju 🚢💙

Rated 5 out of 5 stars

I haven't started my trip yet

I haven't started my trip yet, but so far the service has been excellent. I would like to commend Vedrana, who helped me a lot.

March 12, 2026
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Reply from Cruisetopic

Thank you so much for your lovely feedback ✨

We’re delighted to hear that your experience with our service has been excellent so far, even before the start of your trip.

It means a lot to us to know that Vedrana has been so helpful, and we’ll be very happy to share your kind words with her.

We wish you a wonderful upcoming trip and look forward to being part of your cruise experience 🚢💙

Rated 5 out of 5 stars

Assistenza TOP...come prima esperienza…

Assistenza TOP...come prima esperienza siamo super contenti...consigliatissimo!
Maria e Aurora super disponibili e super gentili....

March 10, 2026
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Reply from Cruisetopic

Grazie mille per la splendida recensione ✨

Siamo davvero felici di sapere che la vostra prima esperienza sia stata così positiva e che siate rimasti super contenti del nostro servizio.

Ci fa particolarmente piacere leggere le belle parole per Maria e Aurora: disponibilità e gentilezza sono valori a cui teniamo moltissimo e saremo felici di condividere con loro il vostro feedback.

Grazie per il consiglio e per la fiducia, speriamo di accompagnarvi presto nella vostra prossima crociera 🚢💙

Rated 5 out of 5 stars

Great experience !

March 4, 2026
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Reply from Cruisetopic

Thank you so much for your kind words! ✨

We’re truly happy to hear that you had a great experience with us. Knowing that our service met your expectations means a lot to our team.

We look forward to helping you plan your next cruise adventure soon 🚢💙

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