Crumpler UK Reviews 

310
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

This review confirms what others have experienced namely if you have a problem with the bag the company do not reply to your e mails. None of their customer service or even German direct dial numbers... See more

Rated 5 out of 5 stars

Perfect size for a MacBook Air - very compact & lightweight. Love the zip pouch on the back for easy access to documents on the go; the interior padded laptop stowage with the 3 decent sized pouch... See more

Rated 5 out of 5 stars

Over the years, my Crumpler Mullet has served me very well. But as more cables, connectors, USB bits and bobs need to be carried around, I realised a bigger solution was needed and the Director's Cut... See more

Rated 1 out of 5 stars

I bought a £120 rolltop back pack from Crumpler UK but the stitching on the bottle holder failed. Following the instructions on their website I emailed multiple addresses with request for a repair/rep... See more

Company details

  1. Bags and Luggage Store

Information provided by various external sources

Crumpler is recognised as one of the worldwide leading brands in functional bags. We develop uncompromising, functional, design focused bags for every facet of urban life: from the classic, bike courier tested messenger bags, through to travel luggage and bags suited for leisure time and business. All Crumpler bags are hand made from premium materials and known for their long-lasting quality.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

310 reviews

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No recent history of asking for reviews

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2.4

All reviews

(310)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect MacBook Air Accessory

Perfect size for a MacBook Air - very compact & lightweight.

Love the zip pouch on the back for easy access to documents on the go; the interior padded laptop stowage with the 3 decent sized pouches in front for storing cables; accessories etc.; the comfortable adjustable padded shoulder strap; the secure but easy to lock/open front fasteners.

August 10, 2022
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Rated 1 out of 5 stars

Do they even have a customer service dept???

I'm on bag two or three from Crumpler. I have a camera bag that I've owned for years and it's amazing! So when shopping for a new do it all work laptop bag I didn't hesitate in going down the Crumpler route once again.

I bought a Directors Cut M laptop bag. It arrived fairly quickly and I began using every day. I was happy.

One day the zip to the main laptop compartment broke. I have only had the bag around three months at this stage. It's ok I thought. They have a 5 year warranty. I'm sure I can get this sorted!

To date I have emailed around 6 time and called twice leaving voicemails. No response at all! Not even an automated email response.

This simply isn't good enough considering the high price tags of their products.

July 14, 2022
Unprompted review
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Rated 4 out of 5 stars

Very good quality product

Very good quality product, arrived quickly and was as advertised. They take PayPal so the pay-in-three option came in handy to spread the cost of what is quite an expensive bag.
I did send a question which got no reply hence the star being knocked off.

June 7, 2022
Rated 3 out of 5 stars

Quality has sadly slipped for the Aussie bags

I have had many Crumplers over the years, I love them, bright colours and great designs. They fitted my every need perfectly, plus, started in Melbourne where I lived as a kid. However the quality in making the bags has sadly gone downhill. I bought a Light Delight 6000 for a holiday in Dubai, first time out all the stitching in the front pocket came away. I will use it for work but I cannot use it for leisure and I will sadly look elsewhere for my next bag. I contacted Crumpler EU but as I bought from them online I forgot to download the receipt and I cannot prove I bought it less than 12 months ago. Oh well.

June 7, 2022
Unprompted review
Rated 3 out of 5 stars

Good products, poor customer service

(1) Efficient delivery and good products
(2) Would like to buy more, but customer service is non existent, no reply to emails, phone never answered etc.
(3) Very disappointed with UK shop as there is no way to pay in euros.

May 25, 2022
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Rated 4 out of 5 stars

Great bags

Great bags as usual. Easy to place an order. Delivery times are getting worse though but that’s not surprising as the products are shipped from Germany.

May 16, 2022
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Rated 5 out of 5 stars

My last Crumpler product lasted 18…

My last Crumpler product lasted 18 years. I mean it still works ok, but now has only one working zip on a double zip and is looking a little dirty after 18 years of jetting around the world everywhere with me. I figured it was time for a new bag and a new look. I'm just as impressed 18 years later with the quality.

May 5, 2022

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