This review confirms what others have experienced namely if you have a problem with the bag the company do not reply to your e mails. None of their customer service or even German direct dial numbers... See more
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See what reviewers are saying
Perfect size for a MacBook Air - very compact & lightweight. Love the zip pouch on the back for easy access to documents on the go; the interior padded laptop stowage with the 3 decent sized pouch... See more
Over the years, my Crumpler Mullet has served me very well. But as more cables, connectors, USB bits and bobs need to be carried around, I realised a bigger solution was needed and the Director's Cut... See more
I bought a £120 rolltop back pack from Crumpler UK but the stitching on the bottle holder failed. Following the instructions on their website I emailed multiple addresses with request for a repair/rep... See more
Company details
Information provided by various external sources
Crumpler is recognised as one of the worldwide leading brands in functional bags. We develop uncompromising, functional, design focused bags for every facet of urban life: from the classic, bike courier tested messenger bags, through to travel luggage and bags suited for leisure time and business. All Crumpler bags are hand made from premium materials and known for their long-lasting quality.
Contact info
Venloer Str. 301-303, 50823, Koeln, Germany
- 0049 221 94 99 54 10
- trustpilot@crumpler.co.uk
- crumpler.co.uk
2.4
Poor
310 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great 3-way carry bag delivered ontime!
Fast delivery, great 3-way carry bag with good practical internal organisation .
February 19, 2021
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Very helpful customer service and I…
Very helpful customer service and I really like my bag.
February 17, 2021
I like the look and feel and the size …
I like the look and feel and the size of this bag. Hopefully it will be hard wearing and last
February 15, 2021
Lovely product
Lovely product. Well made & easy to use. And a Reasonable delivery timescales considering the times we’re currently in with COVID rules.
February 11, 2021
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Laptop bag
My third Crumpler bag, and just like the previous two, the quality, design and storage are superb. I only replace them because it's nice to get a new bag with each new laptop (17", then 15" now 13").
If you run Macs like I do, you deserve a Crumpler bag! You will not be disappointed :-)
February 9, 2021
I love Crumplier's bags
I love Crumpler's bag!
I have been a customer of this company for many years. There is no any other bag maker company out there which makes beautiful, well designed, and durable bags like Crumpler.
February 7, 2021
Never received the bag!
January 3, 2021
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Items missing, poor communication and no customer service.
When my bag was sent it was missing the inner protective walls. No communication from the customer service dep. they sent some walls...they were the wrong colour.
I was recommend your company by a friend. Very disappointing.
December 14, 2020
Reply from Crumpler UK
Hello William,
I'm sorry to hear that there is a problem with your item. We totally understand that this was a poor experience, but we're are also a bit dissapointed that you didn't contact us directly as we answered your first enquiry shortly after you wrote us.
We just wrote you an email regarding this case to solve it asap.
Regards,
CRUMPLER customer service
Ordering and delivery of order very…
Ordering and delivery of order very efficient. Well packed. Quality appears to be very good.
December 14, 2020
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Excellent product and brilliant service…
Excellent product and brilliant service . Like that I was kept aware of each step of the process .
November 21, 2020
I have not received the item !
The Backpack was delivered late yesterday.
The bag is great, will suit my needs perfectly. The ability change the layout will suit any future changes to my kit list which is great.
Just a shame the delivery process was protracted
First review below:-
I have not received the item !
I was contacted automatically that my order was confirmed and that I would receive the backpack but I have not seen it yet without further communication.
Deeply disappointed as I could have purchased a cheaper backpack and received it the following day .
Hmm.
November 19, 2020
Reply from Crumpler UK
Hello Neill,
I'm sorry to hear that there is a problem with your delivery. It seems like the parcel is stuck in a DHL sorting center. We will contact them to find out when the parcel will be delivered and inform you as soon as we have an answer.
Regards,
CRUMPLER customer service
Amazing range of products
Amazing range of products, very well manufactured. My first Crumpler bag is already 15 years old and looks like new! Quick and easy ordering and delivery process. Very pleased customer :-)
November 16, 2020
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Quality product delivered quickly
Well thought out good quality product delivered quickly. Had several Crumpler bags over the years and all have been excellent.
November 7, 2020
Great products and service
Have bought several bags from Crumpler over the years - alway stylish and very well made, and arrive very quickly.
Altogether excellent!
November 7, 2020
Great service and amazing product
This is the second Crumpler bag that I own and they are amazing, very well designed, very durable and look great. The bag arrived by DHL within 4 working days... Brilliant service
November 7, 2020
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