I've been with Crunch nearly 3 years now and nearly left twice. However, there seems to have been a bit of a turnaround lately with a more personal service. I can jump on a screenshare with my account... See more
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Review summary
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Zoe Childs has done an outstanding job assisting us with our VAT returns and ensuring our VAT compliance. Today, we were informed by HMRC that all of the VAT returns they reviewed have been approved d... See more
Company replied
Crunch Accounting have been really solid for me. Communication has been quick, and they’ve been clear about what they need and when. Glenn Cobb in particular has been excellent - proactive with advice... See more
Company replied
I've used Crunch for several years now and honestly can't fault them. They've always been really helpful and professional. Glenn sorted out my self-assessment for me recently - got it done quickly and... See more
Company replied
Company details
- Accounting Firm
- Accountant
- Accounting Software Company
- Tax Advisor
- Tax Preparation
- Tax Preparation Software
About Crunch Accounting
Written by the company
Running your business is hard enough.
Your accounting shouldn't be.
Crunch eliminates the stress, saving you valuable time and money with simple, online accounting tailored for contractors, freelancers, sole traders, limited companies, and small businesses.
Why do over 10,500 clients trust Crunch?
- Built around you: We offer a range of fixed-fee packages and bespoke solutions so you can design a service to suit you.
- End-to-end service: We handle the heavy lifting, including tax reporting, self assessments, payroll, expenses, bookkeeping and much, much more.
- Real humans: We’re not just a software platform. You get unlimited, on-demand support from our chartered certified accountants and dedicated client management team.
Stop stressing over spreadsheets and see how much you could save.
Click below to get an instant quote today.
Why Crunch is better for you
Written by the company
- Excellence isn’t just a promise, it’s our practice.
- At Crunch, we’ve set the standards in affordability, responsiveness, and regulated expertise that others in the industry now strive to meet.
- Affordable Pricing
- Our services cost significantly less than traditional high street firms and many online competitors, often up to half the price, while still delivering the same trusted expertise and dedicated support.
- Expert Accountancy
- Our team of ACCA-regulated, chartered accredited accountants are here to provide expert advice, handle your filings, and offer bespoke tax guidance. Every Crunch employee is dedicated to delivering trusted, professional support tailored to your needs.
- Service you can rely on
- We guarantee a fast, reliable service backed by clear SLA times, giving you peace of mind when you need support most. With dedicated Client Success Managers and expert accountants, you’ll always have proactive guidance right at your side.
Contact info
Nile House, Nile Street, BN1 1HW, Brighton and Hove, United Kingdom
- 0333 311 8000
- reviews@crunch.co.uk
- crunch.co.uk
Get started with Crunch Free.
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Glenn provided great support in prep for Y/E
Glenn provided great support in preparing my company’s books for year end. His time helped me understand my tax position and made the whole process straightforward.
January 22, 2026
Unprompted review
Reply from Crunch Accounting
Thank you very much for your excellent review. We really appreciate it, and we're delighted to hear about your experience with Glenn!
All the best,
Luke - Client Experience Specialist
Great service from Glenn Cobb who…
Great service from Glenn Cobb who helped me with my Self-Assessment
January 22, 2026
Unprompted review
Reply from Crunch Accounting
Hi Mike,
Thanks for your review. We really appreciate it!
All the best,
Luke - Client Experience Specialist
They are the good guys
Have used Crunch while self employed and always found them helpful and efficient. No longer using them as no longer self employed but received a proactive call from a chap called Rob today checking whether I needed their help and he put my mind at rest re whether or not I need to fill in a self assessment this year. The peace of mind was both free and invaluable. They are good guys
January 19, 2026
Unprompted review
Reply from Crunch Accounting
Hi James,
Thanks for your feedback and review.
We're glad that Rob was able to offer assistance to you in any case, and we're pleased to hear that you were put at ease about your Self Assessment.
If you need anything else in the future, please don't hesitate to get in touch.
All the best,
Luke - Client Experience Specialist
Narendra at Crunch 5 stars
Narendra was extremely helpful in supporting me to reconcile my accounts and gave clear instructions, as well as being friendly and professional.
January 15, 2026
Unprompted review
Reply from Crunch Accounting
Hi Melanie,
Thanks very much for your wonderful feedback. I'm sure Narendra will be very happy to see this review too!
All the best,
Luke - Client Experience Specialist
Tax optimiser call is very useful
I’ve been with Crunch for many years. I find them reliable and helpful but you do have to ask for support when you need it. I especially liked their tax optimiser call this year. Loads of useful tips to be efficient with my taxes.
January 7, 2026
Unprompted review
Reply from Crunch Accounting
Hi Kerry-Ann,
Thanks so much for your wonderful feedback.
We're extremely pleased to hear that your experience with us has been excellent and that your optimisation call was really helpful.
All the best,
Luke - Client Experience Specialist
Tax optimiser call
Ross Martin was great helping me optimise tax and any other questions I had. Super knowledgable and followed up actions straight away and provided me with a summary. Great service from Ross
January 14, 2026
Unprompted review
Reply from Crunch Accounting
Thanks very much for your excellent review. We really appreciate it!
Delighted to hear about the great service you received during your optimisation call with Ross, and I'm sure he will be very pleased to see this kind feedback - I'll be sure to share!
All the best,
Luke - Client Experience Specialist
7 days still waiting.
7 days, 5 emails asking for clarification on a mistaken advice i believe support gave, no answer over email.
really gone downhill on the support.
----
update.
I've changed this from 2 to 4, as they said person assigned to the issue was losing the conversation thread as I was replying to support email address and every time I did it was being assigned to back of the queue..... It shouldn't take me complaining on trust pilot to get support but when I did the response where fast and accounts now filed all questions resolved.
January 15, 2026
Unprompted review
Reply from Crunch Accounting
Update 30/01/2025:
Thanks very much for your updated review. We really appreciate it.
We're pleased this is resolved, and everything is back on track.
All the best,
Luke - Client Experience Specialist
----
Original reply:
Thanks for bringing this to my attention.
I'd like to look into this for you; however, I'm unable to identify your account from the information provided in this review.
Please email reviews@crunch.co.uk with your account name, and I'll investigate asap.
All the best,
Luke - Client Experience Specialist
Crunch is an excellent company with…
Crunch is an excellent company with wonderful people. Highly recommended.
January 14, 2026
Unprompted review
Reply from Crunch Accounting
Hi Stuart,
Thanks so much for your kind words. It's lovely to hear you've had such a great experience.
All the best,
Katie - Client Experience Specialist
Reply from Crunch Accounting
Hi,
Thanks so much for leaving us a review!
All the best,
Katie - Client Experience Specialist
Glenn was superb.
Glenn was superb.
Knowledgeable, and patient. But mostly super humble and empathetic to the trials and tribulations of the contractor world.
These guys genuinely want to get the best outcome for their clients!
January 12, 2026
Unprompted review
Reply from Crunch Accounting
Thanks so much for your excellent feedback. We really appreciate it! I'm sure Glenn will be delighted to see this, so I'll be sure to pass your kind words on.
All the best,
Luke - Client Experience Specialist
Terrible Experience
Unfortunately, I've had the worst experience with Crunch — poor advice and terrible customer service has meant the company will miss submission deadlines. If your needs are beyond basic accountancy, you'd be better off finding another accountant as Crunch don't appear to be equipped to deal with more complex matters at all. I've been going back and forth for *months* to try and resolve outstanding issues, but I've just been passed from person to person without anything actually being actioned. I have complained now, several times, but the matter still remains unresolved. I'm beyond frustrated, and incredibly disappointed at the level of service from this (supposedly) professional organisation.
January 12, 2026
Unprompted review
Reply from Crunch Accounting
Hi Nicola,
Thank you for sharing this feedback. We're very concerned to hear about the delays and frustration you've experienced. We aim to provide seamless support for all levels of complexity, but it’s clear we've missed the mark here.
We take these matters seriously and would like to investigate your case immediately. As we cannot identify your account from your Trustpilot username alone, please could you contact us directly at reviews@crunch.co.uk?
All the best,
Katie - Client Experience Specialist
Provides a good accounting service
January 9, 2026
Unprompted review
Reply from Crunch Accounting
Hi Martin,
Thanks for the review - we're happy to have been of service.
All the best,
Katie - Client Experience Specialist
Personal tax assistance
Very helpful conversation with Kim today with various ideas and additional information that I wasn't aware of.
January 9, 2026
Unprompted review
Reply from Crunch Accounting
Hi Martin,
Thanks for leaving us a review. It's great to hear your Tax Optimiser call with Kim was useful. Don't hesitate to get in touch if there is anything else we can do.
All the best,
Katie - Client Experience Specialist
Crunch Services
The services I get from Crunch and the personal feel that comes with it is exceptional. I recommend Crunch to my fellow associates based on my experiences.
Thank you Jasmine and the team for your support - Appreciated.
January 9, 2026
Reply from Crunch Accounting
Thanks so much for the recommendation! We’re thrilled to hear you’re enjoying that personal touch - providing exceptional support is exactly what we aim for.
All the best,
Katie - Client Experience Specialist
Really solid and dependable
Crunch Accounting have been really solid for me. Communication has been quick, and they’ve been clear about what they need and when. Glenn Cobb in particular has been excellent - proactive with advice, patient when explaining options, and very straightforward about the most sensible next steps. It’s taken a lot of stress out of the process and I’ve felt well looked after throughout.
January 8, 2026
Unprompted review
Reply from Crunch Accounting
Hi Tom,
Thank you for the fantastic feedback! We’re so pleased we could take the stress out of your accounting and provide the clear, dependable support you deserve.
All the best,
Katie - Client Experience Specialist
Excellent customer service!
Sean was very understanding of my situation and he quickly helped me to solve the issue I was facing
January 6, 2026
Unprompted review
Reply from Crunch Accounting
Hi Ruggero,
Thanks for the lovely review. It's great to hear our Accountants were able to help you solve your problem. Don't hesitate to get in touch anytime you need us.
All the best,
Katie - Client Experience Specialist
Reply from Crunch Accounting
Thanks for your review, Conor!
All the best,
Luke - Client Experience Specialist
Been with them for years - always brilliant
I've used Crunch for several years now and honestly can't fault them. They've always been really helpful and professional. Glenn sorted out my self-assessment for me recently - got it done quickly and made the whole thing so much easier than I expected. Really happy with the service and would definitely recommend them.
January 5, 2026
Unprompted review
Reply from Crunch Accounting
Hi Thomas,
Thanks so much for the kind words! We’re thrilled to hear that you’ve had such a positive experience with us over the years. We truly appreciate your loyalty and look forward to continuing to work with you for years to come.
All the best,
Katie - Client Experience Specialist
Absolutely depends on the advisor you have
I would rate my recent experience as excellent, based purely on the helpfulness of the particular advisor that has been assisting me recently - who absolutely goes the extra mile you know who you are S.....n.
If it wasn't for this person, I would have left Crunch.
December 22, 2025
Reply from Crunch Accounting
Hi Yvonne,
Thanks for leaving us a review. We know exactly who you're referring to 😉 and are so pleased to hear she's been able to help.
We'd like to make sure that every aspect of your experience matches this high standard. If there is anything you need, your Client Success Manager is here to help, or you can also share feedback on our service via the feedback tab in your Crunch account or email reviews@crunch.co.uk
All the best
Katie - Client Experience Specialist
I truly enjoy working with the Crunch…
I truly enjoy working with the Crunch Team - They're always on hand to support me and my business accounting.
Thanks for the support throughout the year Ross and Jasmine.
All the best.
December 23, 2025
Unprompted review
Reply from Crunch Accounting
Hi Matthew,
Thanks very much for taking the time to share your feedback with us. We really appreciate it!
Have a fantastic end to the year.
All the best,
Luke - Client Experience Specialist
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