I've been with Crunch nearly 3 years now and nearly left twice. However, there seems to have been a bit of a turnaround lately with a more personal service. I can jump on a screenshare with my account... See more
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Review summary
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Zoe Childs has done an outstanding job assisting us with our VAT returns and ensuring our VAT compliance. Today, we were informed by HMRC that all of the VAT returns they reviewed have been approved d... See more
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Crunch Accounting have been really solid for me. Communication has been quick, and they’ve been clear about what they need and when. Glenn Cobb in particular has been excellent - proactive with advice... See more
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I've used Crunch for several years now and honestly can't fault them. They've always been really helpful and professional. Glenn sorted out my self-assessment for me recently - got it done quickly and... See more
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Company details
- Accounting Firm
- Accountant
- Accounting Software Company
- Tax Advisor
- Tax Preparation
- Tax Preparation Software
About Crunch Accounting
Written by the company
Running your business is hard enough.
Your accounting shouldn't be.
Crunch eliminates the stress, saving you valuable time and money with simple, online accounting tailored for contractors, freelancers, sole traders, limited companies, and small businesses.
Why do over 10,500 clients trust Crunch?
- Built around you: We offer a range of fixed-fee packages and bespoke solutions so you can design a service to suit you.
- End-to-end service: We handle the heavy lifting, including tax reporting, self assessments, payroll, expenses, bookkeeping and much, much more.
- Real humans: We’re not just a software platform. You get unlimited, on-demand support from our chartered certified accountants and dedicated client management team.
Stop stressing over spreadsheets and see how much you could save.
Click below to get an instant quote today.
Why Crunch is better for you
Written by the company
- Excellence isn’t just a promise, it’s our practice.
- At Crunch, we’ve set the standards in affordability, responsiveness, and regulated expertise that others in the industry now strive to meet.
- Affordable Pricing
- Our services cost significantly less than traditional high street firms and many online competitors, often up to half the price, while still delivering the same trusted expertise and dedicated support.
- Expert Accountancy
- Our team of ACCA-regulated, chartered accredited accountants are here to provide expert advice, handle your filings, and offer bespoke tax guidance. Every Crunch employee is dedicated to delivering trusted, professional support tailored to your needs.
- Service you can rely on
- We guarantee a fast, reliable service backed by clear SLA times, giving you peace of mind when you need support most. With dedicated Client Success Managers and expert accountants, you’ll always have proactive guidance right at your side.
Contact info
Nile House, Nile Street, BN1 1HW, Brighton and Hove, United Kingdom
- 0333 311 8000
- reviews@crunch.co.uk
- crunch.co.uk
Get started with Crunch Free.
4.1
Great
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Crunch have been great for me as an accounting company
Sean Vaghela one of the accountants at Crunch has been very helpful in sorting out area's of my accounts. Would highly recommend crunch and Sean, an excellent service all round.
March 20, 2026
Unprompted review
Reply from Crunch Accounting
Hi NP,
Thanks so much for the review.
Really pleased to hear Sean was able to help get your accounts in order!
All the best,
Katie - Client Experience Specialist
Sean was very helpful and has put me on…
Sean was very helpful and has put me on the right track for the new tax year,
March 17, 2026
Unprompted review
Reply from Crunch Accounting
Hi Tim,
We're pleased to hear that your recent support from Sean was excellent, and I'm sure he'll be delighted to see your kind comments too.
Thanks for sharing your feedback with us, we really appreciate it!
All the best,
Luke - Client Experience Specialist
Glen was great
Glen was great, deep understanding of what I want to achieve and gave great advice and he was very clear and concise.
March 16, 2026
Unprompted review
Reply from Crunch Accounting
Hi Steve,
Thanks very much for your excellent review and feedback. We really appreciate it, and I'm sure Glenn will be delighted to see this too!
All the best,
Luke - Client Experience Specialist
I lasted no more than three weeks with…
I lasted no more than three weeks with Crunch, as the software lacks many features, most notably the ability to batch-reconcile entries from the same supplier or customer. The system forces you into resolving each entry one at a time, which is incredibly tedious.
Also, their receipt app doesn't let you nominate the expense type at the point of upload, so you have to do that work in the browser, which is frustrating when you've uploaded or photographed 10 receipts from a single supplier. It wasn't until a call with a Success Manager that it was pointed out that you could nominate a default expenditure per supplier beforehand, but this isn't flagged in the customer journey.
Honestly, the platform's UX is below par. It looks polished and lovely, but the user journey is poor.
EDIT: The reply below shows a 'we know best' approach to UX. There is a golden UX rule: Reduce clicks, not increase them. The attempt to automate the reconciliation is admirable, but not providing a user with the ability to batch-select entries and process them forces them into a one-at-a-time mode when the automation fails, breaking this UX tenet.
March 16, 2026
Unprompted review
Reply from Crunch Accounting
Hi Edward,
Thanks for sharing your feedback.
We understand how important it is to find a service that feels like the best fit for your business. We respect that every user has a preference, but we were surprised to receive a 1 star rating.
We take pride in our UX and the efficiency of our software, and feel this doesn't accurately represent the functionality or the support provided during your onboarding.
Regarding the points you raised, we’d love to offer a little more context for anyone else reading.
Auto Match:
We recently launched an Auto Match feature designed to help reconcile bank statement transactions with Crunch entries in bulk. While we are still working on adding even more functionality to this and other areas of Crunch, this feature is specifically designed to eliminate manual reconciliation.
Receipt Capture:
Our SNAP! app is designed for rapid "on-the-go" capture. While it is a third-party tool, we provide extensive help guides on how to use it effectively. We will continue to look at ways to make these resources even more prominent for new users.
Onboarding & Efficiency:
Our Client Success Managers provide software walkthroughs specifically to highlight time-saving features - including default suppliers, auto-match, and recurring invoices. These are core components of our onboarding journey designed to prevent the frustrations you mentioned.
While we're disappointed that Crunch wasn't right for you, we remain confident in the efficiency of our software and service.
Should your requirements change in the future, our team is always here to help.
We wish you the best of luck with your business.
All the best,
Kati - Client Experience Specialist
Excellent service
Excellent service, communication was friendly and well advised, couldn't ask for more really.
March 12, 2026
Unprompted review
Reply from Crunch Accounting
Hi Paul,
Thanks so much for your review - I'm so pleased to hear Crunch is working well for you!
All the best,
Katie - Client Experience Specialist
Reply from Crunch Accounting
Hi Mark,
Thanks very much for your excellent review and feedback. We really appreciate it!
All the best,
Luke - Client Experience Specialist
Really helpful chat with our accountant…
Really helpful chat with our accountant who helped us identify where we can be more efficient with our hard earned cash!
February 26, 2026
Reply from Crunch Accounting
Hi Brenden,
Thanks for sharing your experience - really glad to hear our team helped you save on some tax!
All the best,
Katie - Client Experience Specialist
Fab online accountants
You can use Crunch as much or as little as you want. I love the bank reconciling system and then when I get stuck I can reach out on live chat or email to get support. The accountant phone calls I've had have helped me save money. Just this week Sean Vaghela talked me through my tax return and it all makes much more sense now.
February 27, 2026
Unprompted review
Reply from Crunch Accounting
Hi Leanne,
Thanks for your lovely review. It's great to hear Crunch is working for you - we're always here if you need us!
All the best,
Katie - Client Experience Specialist
Eleri was so helpful
Eleri was so helpful, took so much time and was really clear about all the different solutions and next steps. I always feel genuinely supported by someone who knows what they are talking about
February 19, 2026
Reply from Crunch Accounting
Thanks very much for your excellent review, Adam. We really appreciate it!
I'll be sure to pass your feedback to Eleri. I'm sure she'll be delighted to see this.
Thanks again, and have a great week.
All the best,
Luke - Client Experience Specialist
I was genuinely impressed with the…
I was genuinely impressed with the quick response following a project. I was shocked to expect a a super, efficient, first day, excellent service. I would defiantly work with Crunch Design in the future! Briliant Company! I can't stop smiling! :) :)
Nicola
:)
February 17, 2026
Unprompted review
Reply from Crunch Accounting
Hi Nicola,
We’re thrilled you’re so happy, but it looks like you’ve got the wrong 'Crunch'!
You're looking for Crunch Design, whereas we're Crunch Accounting - we're not affiliated in any way.
We'd love to take the credit, but we'd hate for the Crunch Design team to miss out on your kind words.
All the best,
Katie - Client Experience Specialist
I’ve been with Crunch for some years
I’ve been with Crunch for some years. They used to be really good. Assigning a single account manager to me and the software worked great…..
Now… The software has multiple bugs!
I have no account manager and it seems hit and miss as to who a get to reply to me!
Various incorrect answers and some are just very vague!
Years ago I would have recommended them…. Not now sadly!
February 1, 2026
Unprompted review
Reply from Crunch Accounting
Hi Andrew,
Thanks for your feedback, and I'm sorry to hear about this frustrating experience.
To confirm, you do indeed have an Account Manager, whom I have asked to get in touch with you as quickly as possible to support and assist you. I'm sure we can turn this around quickly, so we'll be in touch shortly.
All the best,
Luke - Client Experience Specialist
I have used Crunch for a number of…
I have used Crunch for a number of years and the service has always been great. The software is easy to use, and the level of personal service I have received from my dedicated account manager (Danielle) has been fantastic. Highly recommended!
February 13, 2026
Unprompted review
Reply from Crunch Accounting
Hi Yianni,
Thanks for the wonderful feedback! It’s been a pleasure working with you over the years, and we’re so glad you’re happy with the service. We'll make sure Danielle sees this!
All the best,
Katie - Client Experience Specialist
An excellent online tool for managing a…
An excellent online tool for managing a small business, with much of its functions being automated and performing efficiently. However, it seems to have shifted from providing valuable consulting and accounting advice to merely offering a software service. I don't receive the in-depth tax advice needed for maximizing business efficiency. Interactions with accountants often feel like checklist exercises rather than insightful discussions. Given the cost, this aspect falls somewhat short of expectations.
February 11, 2026
Unprompted review
Reply from Crunch Accounting
Hi Justin,
Thanks very much for your excellent review, and I'm delighted to hear how great you feel about the software.
I am also grateful for the honest feedback regarding your recent interaction with us. I'll be sure to pass your comments on to the relevant team(s). We really appreciate you taking the time to let us know about this experience, which will help us continually improve our service.
All the best,
Luke - Client Experience Specialist
Excellent online accounting platform…
Excellent online accounting platform and customer services
February 12, 2026
Unprompted review
Reply from Crunch Accounting
Hi,
Thanks so much for leaving us a review. We're so pleased to hear you're enjoying our software and services!
All the best,
Katie - Client Experience Specialist
You had obviously done background…
You had obviously done background checks into my business before the call so all that discussed was relevant
February 10, 2026
Reply from Crunch Accounting
Hi Ian,
Thanks very much for your feedback and review. I'm delighted to hear that your Tax Optimisation call was both helpful and focused.
Have a great week!
All the best,
Luke - Client Experience Specialist
Good platform - lack of tax 'consultancy'
Great digital platform to run a small business from. Most of it is automated and works really well.
But what used to be an accountancy with good consulting advise has turned into a company offering a software platform. I do not feel that I get any serious tax advise that makes me optimise my business. Most of the interaction with accountants feels like speaking to juniors who run through a check list.
For the price they ask for this is a bit disappointing
February 6, 2026
Reply from Crunch Accounting
Hi Marcel,
Thanks for sharing your feedback. I’m glad to hear you’re enjoying the software's features, but I’m sorry that your recent Tax Optimisation call felt a bit scripted or like a checklist exercise. That certainly wasn't the intention.
Behind the scenes, we actually review every account for potential savings before these calls to ensure we have concrete value to discuss. In your case, I was very pleased to see that our advice identified significant potential savings for your business.
I’ve shared your comments with the team to ensure our future check-ins feel more like a natural conversation and less like a formal review. In the meantime, I’ve asked your accountant to reach out directly for a more tailored, in-depth discussion about your business goals.
We’ll be in touch shortly.
All the best,
Luke - Client Experience Specialist
Really friendly and knowledgable…
Really friendly and knowledgable people, would highly recommend.
February 5, 2026
Unprompted review
Reply from Crunch Accounting
Thanks, Jason!
We really appreciate your feedback and recommendation.
All the best,
Luke - Client Experience Specialist
Cannot be trusted with your data
Honestly, cannot believe what a shambles.
I had a free trial for a month - where I was unable to login to my account. Someone from their support team sent me a link to add a password, I logged in and it was someone else's business information in there. Absolutely crazy breach of data. I will be asking them to delete my data immediately.
This was after being harassed by them by phone and having to tell them to stop throughout my trial period.
Also they sent me a survey monkey to fill in another area of data - so behind the scenes I imagine it's a manual mess.
February 3, 2026
Unprompted review
Reply from Crunch Accounting
Update: 06/01/2026
Hi Anna,
Our team has attempted to reach out via email, but as we haven’t heard back yet, I wanted to provide an update here regarding your concerns.
Data Protection and Security
We have concluded a full internal investigation. We can confirm that no data breach occurred, and neither your personal information nor any other client’s private account security was compromised.
To streamline setups, our system pulls public records (company numbers and filing dates) from Companies House based on the business name entered. In this instance, an administrative error led to the wrong public record being linked to your trial profile. While this information is already in the public domain, we sincerely apologise for the confusion and concern this caused when you logged in.
Communication & Onboarding
We offer an onboarding form as a convenient way for our clients to provide the essential information required before we can grant access to a Crunch account or act as their accountant.
We currently provide a 14 day free trial with all our subscriptions, which begins as soon as you sign up. As a result, our team reached out to ensure we could gather these details quickly.
Our goal was to ensure you could access our service and fully utilise the trial period, rather than it expiring while the account was pending. We apologise if these follow-ups felt intrusive; they were intended to ensure you got the most out of your time with us.
We will honour your request, and your data will be deleted. If you would like to discuss this further, please do reach out to us via our latest email.
All the best,
Katie - Client Experience Specialist
--------------------
Hi Anna,
Thank you for bringing this to our attention.
Data protection is of the utmost importance to us, and we pride ourselves on account security.
Our team has already begun investigating, but we'd like to speak with you as a matter of urgency to fully understand what steps you followed.
I see you've been in touch with us directly by email, so we'll respond to this.
All the best,
Katie - Client Experience Specialist
ok but would not recommend
Been with CRUNCH for almost 2 years now.
Clumsy software - seems easy, but you sill need to file a lot by yourself
The accountants work for them and not really for you.
I am planning to change tax accountant - hence my 2 stars review
January 30, 2026
Unprompted review
Reply from Crunch Accounting
Hi Yuji,
Thanks for sharing your feedback with us.
We'd love to know what we could do to improve your experience with Crunch, so I'll put someone in touch with you as quickly as possible to discuss your concerns and feedback.
All the best,
Luke - Client Experience Specialist
Faultless service
Faultless service, very quick to respond and deal with any query we have as a small business. Brilliant.
January 30, 2026
Unprompted review
Reply from Crunch Accounting
Hi Phil,
Thank you very much for your excellent review. We really appreciate your feedback!
All the best,
Luke - Client Experience Specialist
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