We’ve been watching Crunchlabs videos for almost a year and thinking about subscribing to the boxes for several months. My 6-year-old has always been a builder and this subscription has definitely br... See more
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Company details
- #15 of 23 best companies in Children's Toys Store
Written by the company
CrunchLabs is a STEM subscription box for kids, teens, & adults, designed by former NASA engineer & YouTuber Mark Rober.
Contact info
United States
- crunchlabs.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 2 weeks
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The product was well made and my…
The product was well made and my grandsons were able to follow the instructions and put it together. They were thrilled.
My kids love the YouTube channel
My kids love the YouTube channel. My daughter wants to be an engineer thanks to crunch labs.
Keep inspiring young people!
Me and my son had a lot fun building…
Me and my son had a lot fun building the Disc Launcher. The Video was very interesting too.
Excellent experience
The box arrived quickly to my house. The instructions was clear and easy so my daughter did quickly and enjoy her first adventure. Thanks
Great gift for my granddaughter
Great gift for my granddaughter. She loves it and I feel good about this kind of gift!!! Worth every penny!
Turret pitch motor
My son received the turret as the first item in the package we purchased. He enjoyed putting it together and playing with it. On the third day of having it the pitch motor was acting up and not longer works properly. Upon research I am being told I need to Get a replacement motor. Spending the money for the package I and my son were both disappointed that is was not working properly so quickly.

Reply from CrunchLabs
Thank you CrunchLabs — you're amazing!
Thank you, Mark and CrunchLabs — you're amazing!
My kiddos are absolutely fascinated by their HackPack! It’s a great way for them to learn and explore even further! Being able to learn the basics of engineering, programming and interacting with AI in such a simple and enjoyable way is one of the best gifts that you have enabled us parents to give our children.
We have an annual subscription to the Hack Pack for teenagers and adults, and we highly recommend it.
My son and family were very…
My son and family were very disappointed with the first kit they have received. They put the disc thrower together but the motor didn’t work. Is it possible to send another disc kit to her?

Reply from CrunchLabs
The red wire was stripped from the…
The red wire was stripped from the battery pack. Pretty disappointing for my little dude who received the first box for his 7th birthday. We ordered a replacement on Amazon.

Reply from CrunchLabs
The screaming and joy that happened…
The screaming and joy that happened upon finding crunch lab on the front porch was EPIC! Thank You!
One box had a broken piece and your customer service was exceptional!
Received box in a timely manner
Received box in a timely manner. Customer Service was also very helpful!
Very prompt customer service and my…
Very prompt customer service and my kids love the first box.
Best birthday present!
This was my daughter’s favorite birthday present! She turned 10 in March and a CrunchLabs subscription was the only thing she really wanted. She said she wants to be an Engineer in the future so that she can build and invent cool, new things. My 5 yr old son now wants one for his birthday in November. 10/10 recommend it!
Ordered our first box almost 2 weeks…
Ordered our first box almost 2 weeks ago and still hasn’t arrived. I’ve also called but no one has really helped me. UPDATE- they sent a replacement box and after 4 weeks of not receiving anything and a very sad 7 year old they told me I would need to wait another 1-2 weeks for the 2nd replacement box so I just cancelled and got a refund. Biggest scam ever

Reply from CrunchLabs
The box arrived opened
The box arrived opened, held closed by a sticky dot that was broken. Nothing was lost, but we expected more engineering on the package. Project assembly was fine and fun. My daughter assembled most of it on her own.

Reply from CrunchLabs
The book was great and easy to order
The book was great and easy to order. Unfortunately I thought it had read that it would come before Easter and it didn't.
We were just so excited when we got the…
We were just so excited when we got the crunchlabs buildbox.
Very Successful 10th Birthday Present
I purchased the 1 year box subscription for my grandson's 10th birthday and he was floored! His reaction was priceless!
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