CrunchLabs Reviews 1,613

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 1,203 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often describing it as high-quality, engaging, and a great learning experience. Many people appreciate the thoughtful design and how much fun children have building and playing with the kits. The user experience is also frequently praised, with consumers finding the website easy to use and the ordering process simple. However, some customers have experienced issues with their orders and subscriptions, including delayed deliveries, missing items, or receiving incorrect products. There were also mentions of difficulties with the ordering website and tracking international shipments.

What people talk about most

Product

Consumers generally express high satisfaction with the product, highlighting its ability to engage children... See more

User experience

Reviewers express high satisfaction with the user experience. Many customers highlight the engaging and... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report issues such as never receiving their... See more

Subscription

Customers consistently note ambiguous experiences with subscription. Many reviewers express excitement for... See more

Delivery service

Users describe ambiguous interactions with delivery service. While many customers praise the speedy delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve been watching Crunchlabs videos for almost a year and thinking about subscribing to the boxes for several months. My 6-year-old has always been a builder and this subscription has definitely br... See more

Rated 5 out of 5 stars

The team at Crunchlabs are very efficient. I needed to change my billing address as we have recently moved and the was all fascilitated very quickly and easily via email. Hopefully both the recent o... See more

Rated 5 out of 5 stars

My 8 year old granddaughter was happy and smiling from ear to ear when saw the CrunchLab box ! When I told her she was going to get 11 more boxes, she couldn’t have been happier! She immediately sat d... See more

Rated 5 out of 5 stars

Really appreciated the extra small parts within the frisbee flyer kit. Grandson & I had a blast building and using it. Wish there was a included link/source for buying addition rubber band for the fly... See more


Company details

  1. #15 of 23 best companies in Children's Toys Store

Written by the company

CrunchLabs is a STEM subscription box for kids, teens, & adults, designed by former NASA engineer & YouTuber Mark Rober.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

Turret pitch motor

My son received the turret as the first item in the package we purchased. He enjoyed putting it together and playing with it. On the third day of having it the pitch motor was acting up and not longer works properly. Upon research I am being told I need to Get a replacement motor. Spending the money for the package I and my son were both disappointed that is was not working properly so quickly.

April 1, 2026
CrunchLabs logo

Reply from CrunchLabs

Hi Steve,

I am sorry to hear that you received a faulty motor, that stopped working shortly after receiving it. We do have a replacement parts program that can be accessed through the customer account portal, where we help you replace any broken or missing part, free of charge. If you need more details or have other questions about your order, reach out to help@crunchlabs.com.

best,
Rachel

Rated 5 out of 5 stars

Thank you CrunchLabs — you're amazing!

Thank you, Mark and CrunchLabs — you're amazing!
My kiddos are absolutely fascinated by their HackPack! It’s a great way for them to learn and explore even further! Being able to learn the basics of engineering, programming and interacting with AI in such a simple and enjoyable way is one of the best gifts that you have enabled us parents to give our children.
We have an annual subscription to the Hack Pack for teenagers and adults, and we highly recommend it.

April 1, 2026
Rated 1 out of 5 stars

My son and family were very…

My son and family were very disappointed with the first kit they have received. They put the disc thrower together but the motor didn’t work. Is it possible to send another disc kit to her?

April 10, 2026
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Reply from CrunchLabs

Hi Cheryl,

Sorry to hear that your daughter's Disc Launcher is not working as intended. Please reach out to help@crunchlabs.com for some troubleshooting guidance. They will also be able to create a replacement for any broken pieces.

best,
Rachel

Rated 1 out of 5 stars

The red wire was stripped from the…

The red wire was stripped from the battery pack. Pretty disappointing for my little dude who received the first box for his 7th birthday. We ordered a replacement on Amazon.

April 3, 2026
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Reply from CrunchLabs

Hi David,

Sorry to hear that the battery pack was broken upon arrival. I am glad to hear that you were able to find one on amazon to replace it. For the future boxes, CrunchLabs offers a replacement parts program, and will replace anything that is missing or broken for free. For more details, and if you have any other questions, please reach out to help@crunchlabs.com.

best,
Rachel

Rated 5 out of 5 stars

Best birthday present!

This was my daughter’s favorite birthday present! She turned 10 in March and a CrunchLabs subscription was the only thing she really wanted. She said she wants to be an Engineer in the future so that she can build and invent cool, new things. My 5 yr old son now wants one for his birthday in November. 10/10 recommend it!

April 7, 2026
Rated 1 out of 5 stars

Ordered our first box almost 2 weeks…

Ordered our first box almost 2 weeks ago and still hasn’t arrived. I’ve also called but no one has really helped me. UPDATE- they sent a replacement box and after 4 weeks of not receiving anything and a very sad 7 year old they told me I would need to wait another 1-2 weeks for the 2nd replacement box so I just cancelled and got a refund. Biggest scam ever

April 6, 2026
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Reply from CrunchLabs

Hi Leanne,

I sincerely apologize for the delayed delivery for your first box. Upon looking into your account, it looks like the first package was lost in transit, and our support team was able to create a replacement for you. It should arrive late next week. Please reach out if you have any other questions or concerns.

best,
Rachel

Rated 3 out of 5 stars

The box arrived opened

The box arrived opened, held closed by a sticky dot that was broken. Nothing was lost, but we expected more engineering on the package. Project assembly was fine and fun. My daughter assembled most of it on her own.

April 5, 2026
CrunchLabs logo

Reply from CrunchLabs

Hi Jeremy,

I am sorry to hear that the seal on your recent box was broken. Thank you for taking the time to share your feedback, and we will pass this to our vendors. I am glad to hear that your daughter enjoyed her project, and please do not hesitate to reach out if you have any future concerns.

best,
Rachel

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