CrunchLabs Reviews 1,606

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,206 reviews, reviewers had a great experience with this company. Customers are really happy with the products, finding them to be of great quality and providing an amazing, fun, and engaging experience for children. Many people highlight how much their children enjoy building the kits and how it sparks their interest in engineering and science. The user experience is also frequently praised, with many reviewers finding the website user-friendly and the sign-up process for subscriptions easy. However, some customers expressed dissatisfaction with aspects of the subscription and delivery services. Issues included delayed deliveries, missing packages, and difficulties tracking orders, especially for international shipments. Some people also experienced problems with the ordering process on the website and confusion regarding subscription details and charges.

What people talk about most

Product

Users describe positive interactions with the product, with many customers reporting that their children,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the activities... See more

Subscription

Reviewers mention ambiguous feedback about subscription. Many customers express excitement and satisfaction,... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise the simple and easy ordering... See more

Delivery service

Consumers find delivery service to be ambiguous. While many customers experienced speedy and prompt delivery,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was unable to track the package. When purchased I should have received a second package and didn't. My granddaughter is supposed to receive a birthday wishes but there is no correspondence to thi... See more

Rated 5 out of 5 stars

We’ve been watching Crunchlabs videos for almost a year and thinking about subscribing to the boxes for several months. My 6-year-old has always been a builder and this subscription has definitely br... See more

Rated 5 out of 5 stars

My 8 year old granddaughter was happy and smiling from ear to ear when saw the CrunchLab box ! When I told her she was going to get 11 more boxes, she couldn’t have been happier! She immediately sat d... See more

Rated 5 out of 5 stars

Really appreciated the extra small parts within the frisbee flyer kit. Grandson & I had a blast building and using it. Wish there was a included link/source for buying addition rubber band for the fly... See more


Company details

  1. #15 of 23 best companies in Children's Toys Store

Written by the company

CrunchLabs is a STEM subscription box for kids, teens, & adults, designed by former NASA engineer & YouTuber Mark Rober.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 91% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Disc Flyer

The way i built it and the engineering design. The way i used it and the way it worked. (From 10 year old who received it)

April 3, 2026
Rated 1 out of 5 stars

Extremely unhappy with the crunchlab…

Extremely unhappy with the crunchlab subscription. After my son has been watching many time the crunchlab Netflix series asked for a subscription. We’ve purchased it on April 3rd, 2026, they’ve created a shipping label a week after the order has been placed after I’ve called them to inquire about the order. The order has never left production facility. Called back a week later was told the package is lost and they will send another one, created a new shipment label. Another week passed, same story, never left the facility. Called them back and requested a full refund and cancellation, was told to give it a chance as they have been updated on some issues related to shipments. They constantly create new labels or come up with different excuses and stories. I don’t trust this company and cannot believe Netflix plays his series to make people believe it is a legitimate business. Very disappointing and more sad about seeing my son’s disappointment. I would give it 0 starts if I could at this point.

Update: we received the package.

April 20, 2026
Unprompted review
CrunchLabs logo

Reply from CrunchLabs

Hi Danielle,

I sincerely apologize for the horrible shipping service you have received. We have been experiencing some shipping delays across multiple carriers, both domestic and international, and am so sorry that it has affected you. Please share your email so I can look into your account, and make sure that you have received a full refund.

best,
Rachel

Rated 1 out of 5 stars

Good toys, HORRIBLE shipping

It's not that the company is so bad, because the toys are fun and my grandson loves them, but it is the shipping company they use that is horrible.
Apparently, they use a third-rate company that then hands the package off to the USPS for final delivery. I've been on the phone with them numerous times to no avail, as it keeps happening every month. They are fully aware of the situation and are looking for a new distributor, while my grandson suffers. Be sure to look at your payment method, because it automatically renews next year, and they WILL NOT be getting me back next year!

April 21, 2026
Unprompted review
CrunchLabs logo

Reply from CrunchLabs

Hi Joe,

I am so sorry to hear that your grandson's subscription has been affected by our recent shipping delays. The carriers have been reporting longer than average delivery times, and we are actively working with them to find the root cause of the issue and improve transit times for future deliveries. If you have a package that has not seen any movement for over 2 weeks, please reach out to our customer service team, at help@crunchlabs.com and they can help create a replacement. We greatly appreciate your patience and support during this time, and appreciate your feedback.

best,
Rachel

Rated 1 out of 5 stars

We got the wrong package shipped

We got the wrong package shipped: hackpack ordered, build box received.

April 3, 2026
CrunchLabs logo

Reply from CrunchLabs

Hi Siyuan,

Sorry to hear that the wrong box was shipped to you. I was able to look up your account, and confirm that you are receiving assistance from one of our team members. They will be able to help create a replacement for you. Please follow up with any further questions there.

best,
Rachel

Rated 5 out of 5 stars

Awesome product

Awesome product. Super easy to order. My now 9 year old got a subscription for his birthday as a joint present from his aunts and uncles. He LOVES it. He enjoyed watching the video and is now showing his disc launcher to the neighborhood kids. Thank you!

April 19, 2026
Rated 5 out of 5 stars

Street cred

My nephew loves this. I get videos showing me his finished product. He is excited for the first of the month when he knows his next project will come in the mail. One video showed him going to the mailbox to see if it was there. Very grateful for this experiential learning option that makes a cool gift idea. Pretty awesome that I’m still a cool Aunt as a result.

December 1, 2025
Rated 2 out of 5 stars

Turret pitch motor

My son received the turret as the first item in the package we purchased. He enjoyed putting it together and playing with it. On the third day of having it the pitch motor was acting up and not longer works properly. Upon research I am being told I need to Get a replacement motor. Spending the money for the package I and my son were both disappointed that is was not working properly so quickly.

April 1, 2026
CrunchLabs logo

Reply from CrunchLabs

Hi Steve,

I am sorry to hear that you received a faulty motor, that stopped working shortly after receiving it. We do have a replacement parts program that can be accessed through the customer account portal, where we help you replace any broken or missing part, free of charge. If you need more details or have other questions about your order, reach out to help@crunchlabs.com.

best,
Rachel

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