I was unable to track the package. When purchased I should have received a second package and didn't. My granddaughter is supposed to receive a birthday wishes but there is no correspondence to thi... See more
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Company details
- #15 of 23 best companies in Children's Toys Store
Written by the company
CrunchLabs is a STEM subscription box for kids, teens, & adults, designed by former NASA engineer & YouTuber Mark Rober.
Contact info
United States
- crunchlabs.com
Replied to 91% of negative reviews
Typically replies within 2 weeks
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This was a gift for our son and he…
This was a gift for our son and he loved building it. Had fun adding stuff to it and making mini movies to submit. He is looking forward to building out his town.
Disc Flyer
The way i built it and the engineering design. The way i used it and the way it worked. (From 10 year old who received it)
Great subscription!
My 9yo son loves this and watches for the delivery each month. Highly recommend!
My son loves his monthly buildbox
My son loves his monthly buildbox. One of our parts broke and was reasonably replaced within a week or so.
Extremely unhappy with the crunchlab…
Extremely unhappy with the crunchlab subscription. After my son has been watching many time the crunchlab Netflix series asked for a subscription. We’ve purchased it on April 3rd, 2026, they’ve created a shipping label a week after the order has been placed after I’ve called them to inquire about the order. The order has never left production facility. Called back a week later was told the package is lost and they will send another one, created a new shipment label. Another week passed, same story, never left the facility. Called them back and requested a full refund and cancellation, was told to give it a chance as they have been updated on some issues related to shipments. They constantly create new labels or come up with different excuses and stories. I don’t trust this company and cannot believe Netflix plays his series to make people believe it is a legitimate business. Very disappointing and more sad about seeing my son’s disappointment. I would give it 0 starts if I could at this point.
Update: we received the package.

Reply from CrunchLabs
Good toys, HORRIBLE shipping
It's not that the company is so bad, because the toys are fun and my grandson loves them, but it is the shipping company they use that is horrible.
Apparently, they use a third-rate company that then hands the package off to the USPS for final delivery. I've been on the phone with them numerous times to no avail, as it keeps happening every month. They are fully aware of the situation and are looking for a new distributor, while my grandson suffers. Be sure to look at your payment method, because it automatically renews next year, and they WILL NOT be getting me back next year!

Reply from CrunchLabs
The kids love it
We got the wrong package shipped
We got the wrong package shipped: hackpack ordered, build box received.

Reply from CrunchLabs
Awesome product
Awesome product. Super easy to order. My now 9 year old got a subscription for his birthday as a joint present from his aunts and uncles. He LOVES it. He enjoyed watching the video and is now showing his disc launcher to the neighborhood kids. Thank you!
The product is great and a nice experience
The product is great and the video on the site is extremely useful. It was a pleasant experience for both my 8-year-old son and me. It takes 3 weeks from the States to Romania, but it's worth it.
Wonderful distraction that challenges the mind
We are three months in and so far my eight year-old has really enjoyed the builds. Great thing to look forward to to challenge the minds away from the screen.
Street cred
My nephew loves this. I get videos showing me his finished product. He is excited for the first of the month when he knows his next project will come in the mail. One video showed him going to the mailbox to see if it was there. Very grateful for this experiential learning option that makes a cool gift idea. Pretty awesome that I’m still a cool Aunt as a result.
Easy to sign up for a subscription
Easy to sign up for a subscription. The package arrived quite promptly and my grandson was so surprised for his birthday!!!
The product was well made and my…
The product was well made and my grandsons were able to follow the instructions and put it together. They were thrilled.
My kids love the YouTube channel
My kids love the YouTube channel. My daughter wants to be an engineer thanks to crunch labs.
Keep inspiring young people!
Me and my son had a lot fun building…
Me and my son had a lot fun building the Disc Launcher. The Video was very interesting too.
Excellent experience
The box arrived quickly to my house. The instructions was clear and easy so my daughter did quickly and enjoy her first adventure. Thanks
Great gift for my granddaughter
Great gift for my granddaughter. She loves it and I feel good about this kind of gift!!! Worth every penny!
Turret pitch motor
My son received the turret as the first item in the package we purchased. He enjoyed putting it together and playing with it. On the third day of having it the pitch motor was acting up and not longer works properly. Upon research I am being told I need to Get a replacement motor. Spending the money for the package I and my son were both disappointed that is was not working properly so quickly.

Reply from CrunchLabs
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