CrunchLabs Reviews 1,609

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,206 reviews, reviewers had a great experience with this company. Customers are really happy with the products, finding them to be of great quality and providing an amazing, fun, and engaging experience for children. Many people highlight how much their children enjoy building the kits and how it sparks their interest in engineering and science. The user experience is also frequently praised, with many reviewers finding the website user-friendly and the sign-up process for subscriptions easy. However, some customers expressed dissatisfaction with aspects of the subscription and delivery services. Issues included delayed deliveries, missing packages, and difficulties tracking orders, especially for international shipments. Some people also experienced problems with the ordering process on the website and confusion regarding subscription details and charges.

What people talk about most

Product

Users describe positive interactions with the product, with many customers reporting that their children,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the activities... See more

Subscription

Reviewers mention ambiguous feedback about subscription. Many customers express excitement and satisfaction,... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise the simple and easy ordering... See more

Delivery service

Consumers find delivery service to be ambiguous. While many customers experienced speedy and prompt delivery,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was unable to track the package. When purchased I should have received a second package and didn't. My granddaughter is supposed to receive a birthday wishes but there is no correspondence to thi... See more

Rated 5 out of 5 stars

We’ve been watching Crunchlabs videos for almost a year and thinking about subscribing to the boxes for several months. My 6-year-old has always been a builder and this subscription has definitely br... See more

Rated 5 out of 5 stars

My 8 year old granddaughter was happy and smiling from ear to ear when saw the CrunchLab box ! When I told her she was going to get 11 more boxes, she couldn’t have been happier! She immediately sat d... See more

Rated 5 out of 5 stars

Really appreciated the extra small parts within the frisbee flyer kit. Grandson & I had a blast building and using it. Wish there was a included link/source for buying addition rubber band for the fly... See more


Company details

  1. #15 of 23 best companies in Children's Toys Store

Written by the company

CrunchLabs is a STEM subscription box for kids, teens, & adults, designed by former NASA engineer & YouTuber Mark Rober.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Replied to 91% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great product

Great product. My daughter was excited to make it and loves playing with it. I’m afraid we’re going to lose the little red discs very quickly (already lost one - in the grass? Under a bush?). They shoot out very fast so I told her to use it outside, at least until her aim improves. I was worried something would break inside.

May 2, 2026
Rated 5 out of 5 stars

I honestly have waited about a year…

I honestly have waited about a year before purchasing a subscription through crunchlabs. I didn’t want it to be a trend or for him to not be into it. I was also concerned with the value of the products. We finally purchased it for his birthday and the smile, excitement and enthusiasm was priceless. I’m surprised by how thoughtful the product was made and he loved it so much we can’t wait to get box 2!

May 4, 2026
Rated 1 out of 5 stars

I ordered the crunch lab first level…

I ordered the crunch lab first level for my grandson in January 2026 he needed the next level we wanted to go up to next level. I had to ordered a whole year subscription he received one and now I’m receiving one also and I have been charged for two. I only want one to go to grandson Please credit my credit card back for one subscription. Just know you can’t switch labs as easy as they say you will have to buy a whole nether one and only get credit back for what you haven’t used

May 9, 2026
CrunchLabs logo

Reply from CrunchLabs

Hi Teresa,

Thank you for leaving your feedback. I was able to look up your most recent order, and can confirm that we have issued a full refund for your duplicate subscription. If you have not received your credit, please reach out.

best,
Rachel

Rated 5 out of 5 stars

I ordered this for my eight year old…

I ordered this for my eight year old son and he was so excited! He was able to do everything himself and was so proud of the end product. We’re only one box in but I’m so glad I decided to purchase! Looking forward to what all these projects will inspire him to design as he gets older. Definitely recommend!

May 3, 2026
Rated 5 out of 5 stars

All of it

All of it, fast delivery from day it was ordered, a little pricey but honestly once it was here my son was over the moon and it was well worth it. Quality of materials as well as directions and the videos to go along with the projects. Very well thought out; very creative and very useful/fun and engaging. I cannot recommend highly enough to friends and family.

May 1, 2026
Rated 5 out of 5 stars

Kids love it

Kids love it, however, the motor broke within minutes of putting it together, so that was a bummer!

They offer replacement parts! Amazing!!! Thank you CRUNCHLABS you rock!

April 29, 2026
CrunchLabs logo

Reply from CrunchLabs

Hi Kaylee,

I am so glad to hear that your kids are enjoying their first box. We do have a replacement parts program to replace any broken or missing parts, free of charge to you. Please log into your account portal to place your order, or reach out to help@crunchlabs.com if you have any questions.

best,
Rachel

Rated 1 out of 5 stars

first purchase missing pieces

first purchase, my son was really excited and when we received it the main piece was missing. He was extremely upset as he waited so long for this to come.

May 3, 2026
CrunchLabs logo

Reply from CrunchLabs

Hi NB,

I am so sorry to hear that your first box was missing an essential piece to complete the build. We do have a replacement parts program and will replace any missing or broken part for free. Please order parts through your account portal, or reach out to help@crunchlabs.com for more details.

best,
Rachel

Rated 5 out of 5 stars

Exceeded expectations!

As soon as it arrived in the mail, my son opened the package and completed the project immediately! He loves it, and already asked when the next box will arrive. The shipping did take longer than we are used to but instant gratification isn't necessarily good.

May 1, 2026
Rated 5 out of 5 stars

My grandson received his first…

My grandson received his first Crunchlabs fly wheel project and loves it! He is so excited to build something and then see it in action. I am excited to see how he builds confidence, curiosity and life skills!

May 1, 2026
Rated 5 out of 5 stars

Everything was a expected

Everything was a expected. Its a good product, my son absolutly loved it and cant wait for his next box. It came with good instructions and a few extra things like extra little parts. It even came with batteries. All i can say is keep up with the good work mark and team

May 1, 2026
Rated 5 out of 5 stars

Quick delivery and one very happy…

Quick delivery and one very happy birthday girl. My granddaughter states it was the best birthday gift ever and she couldn’t believe she has a year of deliveries coming her way.
Disc launcher was assembled and backyard fun began!

May 1, 2026

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