I was unable to track the package. When purchased I should have received a second package and didn't. My granddaughter is supposed to receive a birthday wishes but there is no correspondence to thi... See more
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Company details
- #15 of 23 best companies in Children's Toys Store
Written by the company
CrunchLabs is a STEM subscription box for kids, teens, & adults, designed by former NASA engineer & YouTuber Mark Rober.
Contact info
United States
- crunchlabs.com
Replied to 91% of negative reviews
Typically replies within 2 weeks
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I was unable to track the package
I was unable to track the package. When purchased I should have received a second package and didn't. My granddaughter is supposed to receive a birthday wishes but there is no correspondence to this.
Better communication and able to follow the order.
Easy to follow and gave my 7 year old…
Easy to follow and gave my 7 year old confidence to be an up and coming engineer!
The detailed video and instructions…
The detailed video and instructions were perfect for my son to learn from! It was much better than expected.
The web site to order needs to be…
The web site to order needs to be better. I have 2 grandsons. Both in same household. I needed to have one subscription with one boys name on pkgs and the other name each month. And sent to their house, not mine. Unable to do. Customer service helped on one subscription. Had to have my son order the 2nd subscription. That was ok, only, my grandson's name could not be on the label. Frustrating.
My daughter is five and got fully…
My daughter is five and got fully immersed in this all afternoon!
My son has been watching Mark Rober for…
My son has been watching Mark Rober for quite a while now and he was overwhelmed with joy that he was able to build something that he saw on the show! He is bright-minded and creative and I feel that this allowed him to feel capable and even more interested in science and engineering than he was before! We are both stoked to see what comes next month!
I tried to call five days in a row with…
I tried to call five days in a row with no answer. I tried to order online several times and the page that finalizes things wouldn't load. I finally contacted your team via Instagram and got it resolved. One of the pieces in the kit broke and had to be repaired. We have purchased kiwi crates for years and never had these issues. I'm very concerned about my purchase.

Reply from CrunchLabs
My granddaughter absolutely loves…
My granddaughter absolutely loves getting these in the mail! They give her an outlet for creativity and child play. Any reason to get them off the screens!!
Easy from start to finish
It was easy to sign up and the communication from the time it was packaged and shipped was awesome
We actually got our first box today and my son is 8 and enjoyed it and is excited for next weeks . It was easy to put together and fun to watch him figure it out by the video.
Birthday Gift
The box came just in time for my sons birthday and he was so excited to dive right in.
The boxes are fun
The boxes are fun, easy to understand, and a great experience for my daughter!
We love it!!!!
We love it!!!!! My son had so much fun. First time he’s enjoyed a toy in a while, and he was so proud that HE built it!!!
Great for my 6 year old.
My 6 yo child and his father built it together. They were all smiles the whole time and super excited. Played with it for a long while after it was done too. This will be a good bonding item for them.
great cutomer service
Sent wrong box but corrected the error with ease. Customer service is amazing to work with.
Phenomenal concept and product
Phenomenal concept and product. Great instructions and the progression of engineering from one to the next well thought through.
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