CrunchLabs Reviews 1,606

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,206 reviews, reviewers had a great experience with this company. Customers are really happy with the products, finding them to be of great quality and providing an amazing, fun, and engaging experience for children. Many people highlight how much their children enjoy building the kits and how it sparks their interest in engineering and science. The user experience is also frequently praised, with many reviewers finding the website user-friendly and the sign-up process for subscriptions easy. However, some customers expressed dissatisfaction with aspects of the subscription and delivery services. Issues included delayed deliveries, missing packages, and difficulties tracking orders, especially for international shipments. Some people also experienced problems with the ordering process on the website and confusion regarding subscription details and charges.

What people talk about most

Product

Users describe positive interactions with the product, with many customers reporting that their children,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the activities... See more

Subscription

Reviewers mention ambiguous feedback about subscription. Many customers express excitement and satisfaction,... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise the simple and easy ordering... See more

Delivery service

Consumers find delivery service to be ambiguous. While many customers experienced speedy and prompt delivery,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was unable to track the package. When purchased I should have received a second package and didn't. My granddaughter is supposed to receive a birthday wishes but there is no correspondence to thi... See more

Rated 5 out of 5 stars

We’ve been watching Crunchlabs videos for almost a year and thinking about subscribing to the boxes for several months. My 6-year-old has always been a builder and this subscription has definitely br... See more

Rated 5 out of 5 stars

My 8 year old granddaughter was happy and smiling from ear to ear when saw the CrunchLab box ! When I told her she was going to get 11 more boxes, she couldn’t have been happier! She immediately sat d... See more

Rated 5 out of 5 stars

Really appreciated the extra small parts within the frisbee flyer kit. Grandson & I had a blast building and using it. Wish there was a included link/source for buying addition rubber band for the fly... See more


Company details

  1. #15 of 23 best companies in Children's Toys Store

Written by the company

CrunchLabs is a STEM subscription box for kids, teens, & adults, designed by former NASA engineer & YouTuber Mark Rober.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 91% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

I was unable to track the package

I was unable to track the package. When purchased I should have received a second package and didn't. My granddaughter is supposed to receive a birthday wishes but there is no correspondence to this.
Better communication and able to follow the order.

May 2, 2026
Rated 5 out of 5 stars

The web site to order needs to be…

The web site to order needs to be better. I have 2 grandsons. Both in same household. I needed to have one subscription with one boys name on pkgs and the other name each month. And sent to their house, not mine. Unable to do. Customer service helped on one subscription. Had to have my son order the 2nd subscription. That was ok, only, my grandson's name could not be on the label. Frustrating.

May 1, 2026
Rated 5 out of 5 stars

My son has been watching Mark Rober for…

My son has been watching Mark Rober for quite a while now and he was overwhelmed with joy that he was able to build something that he saw on the show! He is bright-minded and creative and I feel that this allowed him to feel capable and even more interested in science and engineering than he was before! We are both stoked to see what comes next month!

May 2, 2026
Rated 2 out of 5 stars

I tried to call five days in a row with…

I tried to call five days in a row with no answer. I tried to order online several times and the page that finalizes things wouldn't load. I finally contacted your team via Instagram and got it resolved. One of the pieces in the kit broke and had to be repaired. We have purchased kiwi crates for years and never had these issues. I'm very concerned about my purchase.

May 2, 2026
CrunchLabs logo

Reply from CrunchLabs

Hi Jean,

I am sorry to hear about the frustrating experiences that you have endured thus far with CrunchLabs. I wasnt able to find any interactions (including missed calls) with our customer support team, and sorry that we were not able to support you when you reached out.

For any future broken pieces, please know that we have a replacement parts portal, where we will ship you replacement parts for free. This portal can be accessed through your customer account portal, or by reaching out to help@crunchlabs.com.

best,
Rachel

Rated 5 out of 5 stars

Easy from start to finish

It was easy to sign up and the communication from the time it was packaged and shipped was awesome
We actually got our first box today and my son is 8 and enjoyed it and is excited for next weeks . It was easy to put together and fun to watch him figure it out by the video.

May 1, 2026
Rated 5 out of 5 stars

Great for my 6 year old.

My 6 yo child and his father built it together. They were all smiles the whole time and super excited. Played with it for a long while after it was done too. This will be a good bonding item for them.

April 30, 2026

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