CRW (UK) Ltd Reviews 

32
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Nirvick took the inquiry well. He was honest and knowledgeable. He followed through with updates and shipping details. Throughout the process I was well informed until the order arrived. So little str... See more

Rated 5 out of 5 stars

Great company to work with, punctual and happy crew. Used them in some pretty cold and miserable weather conditions and they got on and grafted. I recommend them and will use again on future installat... See more

Rated 5 out of 5 stars

Needed a spare part for my monoblock chiller, delivered the next day,excellent customer service, have used before and will use them again Regards Robin, Mulberry Funeral Directors

Rated 5 out of 5 stars

I first found the item I was looking for on Amazon but the supplier’s name (CRW Ltd) was shown so I tried their website. There I found the same item was slightly cheaper. I had one query sent by emai... See more

Company details

  1. Commercial Refrigeration
  2. Building Materials Supplier

Information provided by various external sources

Walk-in Cold Rooms, Freezer Rooms & Related Refrigeration Equipment, Domestic & Commercial Ventilation, Ventilation Accessories and Access Panels. We offer next day delivery and same day dispatch on all orders before 12pm.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

32 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(32)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Excellent Service

Nirvick took the inquiry well. He was honest and knowledgeable. He followed through with updates and shipping details. Throughout the process I was well informed until the order arrived. So little stress. Thank you Nirvick great service!

January 9, 2026
Rated 1 out of 5 stars

Bought an air con unit

Bought an air con unit, got it fitted by f gas fitter and an electrician done all the electrical work! The control panel didn’t work properly from day one, so I sent a video of it not working and they said I need to go though the warranty, and I needed the F gas certificate! The electrician said he would return at no extra cost. Alls I wanted, was them to send out a new controller and I would have sent their faulty one back. The electrician would have swapped it over at no extra cost! Job would have been done. But no CRW are making a mountain out of a mole hill

December 20, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

My order is for two I only received one…

My order is for two I only received one I paid £87?????

September 15, 2023
Unprompted review
CRW (UK) Ltd logo

Reply from CRW (UK) Ltd

Dear Yordanka- I'm sorry for the inconvenience caused. I understand that you ordered two table covers and you only received one. This was an honest mistake by our packing team. We are sending you another table cover. We will send tracking and courier information to your email address once dispatched. Thanks, and best wishes, CRW

Rated 5 out of 5 stars

Great service

Great service, and fast delivery. Ordered the item and it arrived within 48 hours of placing the order. Can not fault the company.
Just great.

John Cerpnjak

July 21, 2021
Unprompted review
Advertisement
Rated 1 out of 5 stars

Crw have assured us that our money…

Crw have assured us that our money would be in our account by the end of the week today from a previous review we had a reply from crw it is Saturday the 12th of September from when you told us on the 5th it was showing refunded we are still waiting for nearly 3k we have asked for the account it was supposed to have been paid into still waiting to be told this is very poor customer service so as you assured us We would have our money Where is it ?

September 12, 2020
Unprompted review
Advertisement
Rated 3 out of 5 stars

Let down by couriers

ORDERED a relay for a freezer two weeks ago and still havent received it. Received 14th June with explanation today. Looks like courier let them down. Good communication though.

June 12, 2020
Unprompted review
CRW (UK) Ltd logo

Reply from CRW (UK) Ltd

Sorry to hear this. If your order was due to be sent by Hermes and dispatched between the 29th May and 2nd of June, Hermes was experiencing delivery delays during this time due to labeling issues. They guaranteed that all the effected items would be delivered by the 15th of June. To all the orders they did not fulfill we issued refunds to people who sent us emails. Tracking shows that your item was delivered and signed for on the Saturday the 14th https://www.myhermes.co.uk/tracking-results.html?trackingNumber=8052381247684680. Sorry for the delay in the delivery of your item. Unfortunately we do not have any control over the couriers ability to deliver.
Best wishes, CRW (UK) Ltd

Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look