Wallace Gas & Heating Reviews 32

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism and efficiency, from booking to completion, with many highlighting the promptness and clear communication throughout the process. The staff is frequently described as friendly, knowledgeable, and reliable, often solving complex issues quickly and effectively, and providing expert advice. Many people have used their services for numerous years and express strong intentions to continue doing so, appreciating the thoroughness and peace of mind provided.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

David at Wallace Gas & Heating is superb. I’ve used his services for numerous years and will continue to do so for many years to come. He’s very friendly and professional, keeps the environment very c... See more

Rated 5 out of 5 stars

David does our annual boiler service and gas safety check every year and is always friendly and professional and provides the formal safety certificates once done. The communication is good with annua... See more

Rated 5 out of 5 stars

David was really quick to respond to our initial query and was able to visit our property at short notice. He swiftly identified the cause of the issue and was able to fix this in good time. Knowledge... See more

Rated 5 out of 5 stars

Have used David for years now for our Boiler. He’s reliable, communicative and has fixed issues in a timely manner. Would recommend David to anyone!


Company details

  1. Heating Contractor

Written by the company

Wallace Gas & Heating provides fast response boiler repair and servicing company. We are based in Flackwell Heath and serve all the surrounding areas. With over 20 years experience in the industry we are highly capable when it comes to bringing the best possible outcomes for customers. We pride ourselves on fast and accurate solutions to any problems you have with the heating and hot water in your home.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

32 reviews

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Rated 5 out of 5 stars

Professional and polite

Professional, polite and accommodating regarding dates. He diagnosed the problem after checking thoroughly and worked quietly and efficiently to install a new 3-way valve. I would recommend.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Boiler servicing, repairs, gas safety checks

David does our annual boiler service and gas safety check every year and is always friendly and professional and provides the formal safety certificates once done. The communication is good with annual reminders for the service and messages on the day with the time window he's expecting to arrive in. He also repaired an issue with our boiler outside of the service and was very clear to let us know how much things would cost before we agreed to it. I would definitely recommend him.

May 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Gas Engineer

Very helpful, and knowledgeable. Great service. Very happy with overall experience. Would highly recommend

April 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Hot Water Valve Fix

When our hot water stopped working David was very helpful in diagnosing the issue (valve failure) and promptly scheduling a visit to fix it. He was flexible with timings to accommodate my work schedule, and resolved the issue within an hour. I appreciated that he kept me in the loop and explained how it worked. David was very professional and tidy throughout, and I'd highly recommend him.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

David Wallace has been servicing my…

David Wallace has been servicing my boiler for a few years now. He is always polite, friendly, tidy and efficient. He has also been helpful when there have been small plumbing issues separate to the service. His prices are in line with what I expect.

April 9, 2026
Unprompted review
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Rated 5 out of 5 stars

boiler servicing

We needed boiler servicing came back to us quickly with a quote a very reasonable quote. Booked in when convenient and kept in touch with us. Really happy with work done will use again

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Very good

Very good. Made appointment, and he came on time. Good servic at a good price. Thanks!

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Experienced and highly recommended

I have used David for boiler call outs and services multiple times. I would highly recommend him. He is knowledgeable, explains the issues in simple terms, and is quick regarding call outs and fixing issues that arise.

March 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Swift response and resolution.

David was really quick to respond to our initial query and was able to visit our property at short notice. He swiftly identified the cause of the issue and was able to fix this in good time. Knowledgeable and personable.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

David was prompt, polite and solved a heating problem that had been outstanding for years.
All is now great and I would highly recommend David and will definitely be using his services in the future.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

6-star customer service!

David at Wallace Gas & Heating is superb. I’ve used his services for numerous years and will continue to do so for many years to come. He’s very friendly and professional, keeps the environment very clean and is very respectful. He always explains everything clearly to me and is very good with his communication - from booking, to actually carrying out the service, to afterwards. Excellent in every way, thank you!

March 10, 2026
Unprompted review

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