Crypto.com Reviews 

I have been using crypto.com for over 8 years and I still use their services.I have still live authentic real true experinrience with it. I have still investment in this company. I still have verified accounts and cards on the app. While I initially appreciated their successful and efficient work, their services have unfortunately deteriorated, and they have started to victimize their customers with inadequate, incomplete, and problematic working methods, services, and rules. Currently, their service is so poor that I believe my investments in this company are at risk and that the company has lost its credibility and legitimacy. Therefore, I warn consumers to be cautious about the company's services and to find alternative options, otherwise they will face serious problems. I've been using this company for years and wanted to transfer money to my accounts. Transfers were possible, but I accidentally discovered that withdrawing money from my accounts wasn't allowed. I asked why this wasn't allowed and why I wasn't informed, but I haven't received a response. Also, I use debit cards, and when I try to load money onto the card from my account, I start getting error messages. When I asked why, they said customer approval was required. But why didn't they inform me about this customer approval requirement beforehand? I only found out about it by chance when I tried to load money onto the card. As you can see, it's problem after problem. Furthermore, the customer service representatives don't provide good service; they work in a very problematic, inadequate, and insufficient manner, and they don't support their customers. The content of their responses only makes the customer more disadvantaged. I would advise against working with this company. If you look closely, you'll see hundreds of complaints about this company here. You'll see. It's a hopeless case, stay away from it now, don't risk your funds and money, enough is enough!....
I have gotten in touch with them through given link below but the customer service agent tries so hard impose their work manner style and criteria rather then assisting to bring a resolution to improve the services.. My case and complaints has been escalated to them 2 weeks ago still they didn't resolve they didn't reply. They didn't care nor show attention to speed up they keep on talking no sensible unhelpful matters through dictating of their own rules..Their team did not provide any assistance regarding card top up and withdrawal from the account so far instead they kept on asking me to wait for ages because they said they could not do anything else

I made a withdrawal to my bank that has been closed. I contacted crypto support through the chat to say I made a withdrawal to the wrong bank that was closed they told me it should return after a few days. I waited them messaged again to be told they cannot do anything that I should contact the receiving bank which doesn’t make sense.
I contacted the receiving bank to be told I no longer bank with them and that the payment had been sent back to where it was made from.
The problem is that crypto.com uses clear bank to make faster payments and I tried contacting clear bank they said I can only contact them through crypto.com since they are an ago bank and work for crypto.com not me even though crypto.com created an account on my behalf with them.
Okay now I contacted crypto.com live chat for almost a week now it’s been one story after another of the payment was refunded but I can’t see it in my account when I probe further they will say I should contact the receiving bank. Another day they will say they escalated internally another day they will say another story my main curiosity is this

HOW IS IT POSIBLE THAT THIS COMPANY HAS BEEN ALLOWED TO OPERATE THIS WAY FOR SO LONG ? Are there no regulations around this ? How do I escalate this issue because it looking like ORGANISED INSTITUTIONAL FRAUD at this point.

How can you tell me you cannot contact clear bank a bank you have a partnership with then also how is it posible that I get soo many different response from so many different agents ???? This company smells of fraud !!!!

The SAD PART IS THAT I LOST £1500 on a faster payment withdrawal with them !!

RUN FOR YOUR DEAR LIFE!

I wish I can share screenshots of the message with thier live support team ! One lie after another and intentionally refusing to escalate the matter even when they say they do they cannot provide ticket ref or email ref or anything just LIES AND MORE LIES ! Sickening

I am a Pensioner I have multiple chronic illness and I purchased bitcoin to send to my girlfriend overseas.
I purchased and according to the app it was processed and after about 2 days i could not withdraw to my Wallet. So I spent over 4 hours trying to get hold of any support " useless" only to be told my account was terminated. I'm now completely broke.

Update: Following the Your response, I have contacted the support team via email to start the official complaint process via "Krista from Crypto.com"
I have had NO REPLY to-date.
As for live chat I spent hours only to be told by test that you terminated my account. Completely Inadequate will not waste my time again. II will also be starting a VCAT proceedings against you wi8thhin days. II have done nothing but throw up for hours because of this!!!!!

I have always had issues with this app customer service. At first there was a random charge on my card. It took them a month to unblock my card and support always said I should be patient.

Now I have a charge from a random website, the payment was pending for 5 days in which I reached out and asked them to stop it. They told me to wait and escalate which I did. They are now saying I authorised the payment and even after sending proof that I did not. They choose not to escalate my dispute to Visa.

They even went far enough to say that because I topped up my card right before. I was the one who made the payment.

Everything about Crypto is cumbersome and annoying. My account was randomly locked by their system while trying to initiate a transaction. They only provide support via chat, and you have to get past the initial AI chatbot before you can get any help. Then you get sent to a "Specialist' who takes up to hours to respond, but will close the chat if you do not respond promptly. I was on a chat for over 24 hours and the agent closed the chat without solving the issue in what appeared to be the very last step of the process. Based on other chats here, it seems as though their system is stacked against you actually being able to use or withdraw funds you deposit with them.

Happily I can withdraw the low money that I have in the account after several tries but now I’m trying to close my account and they don’t let me go. Every time I start a chat with customer service they ask me to type the code they send but that code is wrong and when I try again they just doesn’t send me any another code and that’s all. I have to keep the account with them not matter I don’t want it so, it’s mandatory. That’s not good.

I deposited €2,000 into my Crypto.com account and I was not clearly told that I will not be able to withdraw the money back to my bank account at the moment.
My balance is now €1,971.18 and I asked them to return this money back to my bank account as soon as possible.
Now it got even worse, because I can’t even log in properly anymore. When I try to withdraw cash it gives me an error code, and I also can’t withdraw crypto or cash. So basically my money is stuck inside Crypto.com and now they even restricted my access.
I contacted support on the chat and they did not give me any real answer or solution. After that I sent them an email and still no answer.
I really dont understand how they can let me deposit money, but then when I want to withdraw it back to my own bank account, suddenly its not possible. This is very worrying and honestly feels not right at all.
I would suggest others to be very careful and honestly never use it, because once there is a problem, you might not get any real help. I just want my money returned and this issue sorted out urgently.

I have been blocked out of my account for months. After random (frusterating and unfruitful) attempts, I have spent the last two weeks, with daily attempts to obtain assistance from a "SPECIALIST", and am left with bot responses, stringing me along. I have provided my ID everyday, and nobody will help me get into my account. Its appaling, and starting to be very clear that I am being de-frauded out of my investments. If you have funds in Crypto.com, REMOVE them immediatly!

They are liars and their thieves. During the world cup I tried to cancel I opened bid well within time. 10 minutes into the game I reported this all errors and I had to jump through hoops now it's just not even 30 minutes ago stolen 50 more dollars off of the predictions with Bitcoin. The Apple freeze ironically right when is the right time to either pause pull out or cancel. I have video proof I have pictures and now they said they would get back to me and I haven't done so at all and ended the chats. I would like some advice some authorities to investigate this or some advice on how I can contact someone they have stolen over $325 and less than a week

If I could give a minus 10, I would give that to crypto .com. The same thing is happening to me! I was locked out of my account (unknown why) and finished the verification and have not heard a word from them. It's like they try to make you wait and keep your money!! DO NOT USE THIS SITE!! CRYPTO.COM
THE APP NEVER WORKS!!

Have been a customer for years. On July 1st I suddenly lost most of my benefits. Reported the issue to app, card and mail support, and they straight up told me I wasn't a member. I sent in proof of my membership, and they say: "According to terms, you don't get benefits". When I confronted them about the fact that members get benefits according to the terms, they closed the conversation.

I have reported the issue seven times now and always get: "best we can do is nothing" in some form.

Please be advised that crypto.com is not true to their word or their own terms.

i did not understand crypto work.

Crypto. Com app is useless at best! If you want to use it buy crypto and IMMEDIATELY withdraw your crypto from the app. If you lock your account or there’s something you report you won’t be able to log back in. The customer service is dire and the Ai help is pathetic! The talk to a specialist is unbelievably poor they may answer you hours later? not one or two but 12 to 18 hrs later!
I’ve used crypto.com for years and I’m so frustrated with the garbage service they give that I’ve just had enough of it. Every other crypto app is superior to crypto.com

I have had an extremely frustrating experience with Crypto.com. Since May 11th, my account has been locked due to alleged fraud, and despite multiple verifications—three times now—my funds remain inaccessible. This has been ongoing for a very long time, and to this day, the issue is still not resolved. I have received no further contact or progress updates, and I still cannot access or use my money. Every interaction feels like starting from scratch with a new agent, and I am completely fed up. I strongly advise others to be cautious, as their support is incredibly slow and unhelpful.

Crypto.com is the worst app you can trust in, they tell you that is a secure place for do your investment and now you also can do predictions, but once you win they gain your money with something like technical not on contract for never pay you back, and not try to get costumer service, because that's the funniest part, it doesn't exist

It is seamless and so much more user friendly than it was back in 2020.Easy to buy and transfer money.The best thing is CRO offers so many more crypto currencies than before. As long as CRO. stays secure and keeps my crypto safe ,It's an awesome platform to do business with.

AVOID this scamming company at all costs. They have taken my money and clearly countless others to. I have the funds shown going into their wallet and refuse me access to it.

11 days and still no sign of anyone helping. Just bots in live chat with the same responses. Email support and complaints procedure is just as pathetic and clueless.

How this company is still trading is beyond me. Please use reputable exchanges, Crypto.com is a complete an utter scam and the fees are ridiculous.

Biggest scam ever they take your money don’t bid or invest into this company scam me a lot of money