CrystalPlus.com Reviews 797

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I bought 1 gift from Crystal Plus (customized decanter with logo engraving) as a gift for someone. It turned out beautiful, and looked exactly like I expected based on the proof they sent me before ma... See more

Rated 5 out of 5 stars

Very professional and helpful. My orders for a retirement series of gifts were beautiful. They handled issues with logo engraving with personal attention. Refreshing considering how AI handles custome... See more

Rated 5 out of 5 stars

CyrstalPlus was super easy to work with. We had previously been using another Company to create our annual award and they eliminated the design we had. CrystalPlus had a large selection and we were ab... See more

Rated 5 out of 5 stars

They were quick, with great quality and customer service was easy when I ordered the wrong thing. They corrected it with my note from the proof, made the adjustment on my card and got us our gorgeous... See more

Company details

  1. Promotional Item Store
  2. Business to Business Service

Information provided by various external sources

CrystalPlus.com is a leading supplier / manufacturer of crystal awards and corporate gifts. We offer free engraving and no setup charges on all of our crystal awards and gift products. We have in house professional graphic designers, engravers and customer service specialists to serve our customers making ordering crystal awards and gifts easier than ever. At Factory direct prices and with huge inventory selection at our California warehouse, you can't find any better prices and faster turnaround for the same premium quality of custom engraved corporate awards, sports trophy and personalized gifts.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

797 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Absolutely Recommend

Love the product I purchased. What made my experience so positive was that in addition to competitive pricing, the engraving proof the designers sent showed that the CrystalPlus people really want their customers to be satisfied with the final product. It felt like a personal shopping experience, even though it was all done online. I haven't had this kind of shopping experience online before. 5 stars to prices, products, and service. Thank you so much.

February 21, 2017
Unprompted review
Rated 5 out of 5 stars

First Time Customer

First time ordering from CrystalPlus and couldn't have had a better experience. Might be the first time I ever said that about an ordering experience. Would definitely use again and recommend to anyone.

February 21, 2017
Unprompted review
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Rated 5 out of 5 stars

Great Job - Short Notice

We had an important need for a global program that we had to turn around on short notice. Crystalplus made it easy to order, easy to proof and our items even arrived early! It was also a great price!

Great job!

February 20, 2017
Unprompted review
Rated 4 out of 5 stars

Retirement Award

CrystalPlus has a wide variety of awards that can be customized. I appreciated the fact that we had the opportunity to make up to 3 changes before we started getting an additional charge. The web site was great however the graphics review section is a bit limited as far as direction and how to articulate the changes that are needed. I ended up calling for assistance and the representative was somewhat helpful but was able to call someone else to get the direction that we needed. The font size can be adjusted slightly but there is no clear direction on that unless you call. I would probably use them again as the finished product turned out wonderful.

February 16, 2017
Unprompted review
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Rated 5 out of 5 stars

excellent service.

i was very pleased with CrystalPlus. They were easy to work with and the product looks great.

February 15, 2017
Unprompted review
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Rated 5 out of 5 stars

Outstanding Customer Service & Products

I ordered a vase with special engraving and was in need of rush delivery. I contacted customer service via chat to ensure that my order would be complete in my needed time frame, and not only were they helpful and friendly, but they gave me realistic expectations and deadlines in order to meet my needs. The final product was absolutely beautiful and perfect (they mastered our company logo) and arrived in record time.

February 13, 2017
Unprompted review
Rated 2 out of 5 stars

Catalog Titles and Pictures are not right

First, the Globe Tower 101003 Large does not have a globe on top, it is a half globe. So only shows the Americas, the rest of the world is missing. For a Globe award that's misleading.
The Apex Global Award 102293 came with no globe on top as it was shown on the picture. The picture not only was online but on all the emails confirming the order.
The 3rd was perfect and the quality of the products is great, that's why I gave them 2 starts instead of just one.

February 12, 2017
Unprompted review
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Rated 2 out of 5 stars

I expected more for the price

I was not provided with font choices and the finished product has a scratch on it from the engraving. I expected more for the price.

February 12, 2017
Unprompted review
Rated 5 out of 5 stars

Absolutely perfect!

The finished product was even more beautiful than I expected.
Navigation of the website was so easy.
A great experience. I would definitely recommend it.

February 11, 2017
Unprompted review

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