Cubeit Portable Storage Reviews 216

TrustScore 1.5 out of 5

1.6

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Rated 2 out of 5 stars

Cubes are stored outdoors, so don't pack anything that can't handle huge temp/humidity swings (liquids, antiques etc.) Rodents can be another problem. PODS has climate controlled warehouses with pes... See more

Company replied

Rated 1 out of 5 stars

HORRIBLE. They were meant to come at 10am and every time we call they say 5 minutes to half an hour. We have now been waiting four hours and they are telling us one more hour. We have eight people rea... See more

Company replied

Rated 1 out of 5 stars

An absolute nightmare from start to finish. No communication between locations. Late pick up, marked for storage instead of long distance move. Paid a deposit only to be told our Cube wasn't shipped w... See more

Company replied

Rated 1 out of 5 stars

It is a nightmare for my family after signed contract with Cubeit on August 10th, 2020. Cubeit did not brought necessary insurance for delivery containers in some areas; It caused sooooo many issues a... See more

Company replied

Company details

  1. Business Services

Information provided by various external sources

Cubeit Portable Storage containers are a safe, convenient, cost effective solution to your moving & storage needs. Call or get an instant online quote!


Contact info

  • Canadian Road 100, M1R 4Z5, Toronto, Canada

  • cubeit.ca

1.6

Bad

TrustScore 1.5 out of 5

216 reviews

5-star
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1-star

No history of asking for reviews

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Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

Our experience started out a bit stress…

Our experience started out a bit stress - fully with a leaky unit that we had started to load only to have to unload and move items after a night of rain! It was quickly repaired and because we had put things into bins and not boxes there was very little harm done - just stressful and inconvenient!
The leaks were repaired and the rest of the experience was very positive!! Our bin was picked up on time and redelivered to our new location on time with all of our items safely stored inside. We would use Cube It again!!

August 25, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Thank you so much for sharing your experience with us, Judy. We are happy to have been a great service and storage option for you during this time, despite the hiccups in the start. We are pleased to hear that you found our service to your liking and that you would use us again in the future if need be. That means a lot to us. We are here for you whenever you may need us again Judy, and look forward to welcoming you back!

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Rated 1 out of 5 stars

Still waiting over 3 months for a credit

The service on the cubit was good on pickup but delivery was another story , the driver told us they didn’t have the supplies we ordered and we would be credited , now almost 3 months later and after several phone calls not returned , we still have not received our credit from the initial delivery , we were supposed to receive a credit because we did not receive the lock , or 2 bundles of boxes or our 2 King Mattress covers. We still have not been credited for any of it. It’s not acceptable.

Jason-Dale Lawson ,
1-705-795-0089
84 Tiffin street
Barrie Ontario
L4N2N1

August 24, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Hello Jason-Dale Lawson, thank you for taking the time to write a review. We have shared your feedback with our team and upper management for investigation.

Rated 4 out of 5 stars

Louise and myself would like to no how…

Louise and myself would like to no how much to buy a container. Would need to be the same we have in storage. I believe it's 16'. Please let us no if this is possible. Since we are limited income would u give us a break on price.
Sincerely,
Kevin and Louise

August 24, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Hello Kevin, Sorry we do not offer that service.

Rated 5 out of 5 stars

excellent service

excellent service, the driver was the best of the crowd, he was super helpful and accommodate all our needs.
Will re use the service and highly recommend

August 24, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Hello Felipe. We are happy to be a great service and portable storage option for you during this time. We are so pleased to hear that you found our service to your liking :). That means a lot to us. We take pride in providing a functional, clean and comfortable space for all of our clients, so our team appreciates that you noticed. We are here for you whenever you may need us again Felipe, and look forward to welcoming you back!

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Rated 5 out of 5 stars

Great job guys

Great job guys, and we even got a $50.00 gift card too

August 24, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Hello Peter. Thank you for taking a moment to share your wonderful experience at Cubeit Portable Storage. We’re proud to deliver great service and value to our clients!

Rated 4 out of 5 stars

Cubeit's drop off was an A+

Cubeit's drop off was an A+! Luckily we had a front driveway and several days to load our items. We had the cubes in storage for a couple of weeks. (Warning - do not store food. In the cold Calgary weather, we had to throw out a ton of cans that were compromised.) . When we moved into our new home 10 days later, we appreciated the timely drop off. However, our movers were delayed so the cubes were not emptied fast enough on a Friday afternoon. Due to the weekend, two cubes sat on our street for several extra days. This challenge was created by our movers but was slowly resolved by Cubeit. Overall, I would definitely recommend Cubeit with a word of caution about effectively coordinating movers/delivery/pick-up and storing food items.

August 24, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Thank you so much for sharing your incredible experience with us. We are happy to be a great service and portable storage option for you during this time. We are so pleased to hear that you found our service to your liking :). That means a lot to us. We take pride in providing a functional, clean and comfortable space for all of our clients, so our team appreciates that you noticed. We are here for you whenever you may need us again, and look forward to welcoming you back!

Rated 4 out of 5 stars

Good service supplying quality bins but…

Good service supplying quality bins but largest of sizes offered are small. Would need multiple bins to store a homes contents . I would use again only if need for small storage reasons

August 24, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Hello, Agostino Falcone. Thank you for sharing your feedback. We will make notes on comments and are happy yo hear your overall experience was a positive one.

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Rated 5 out of 5 stars

A+ Service!

Such an amazing company to work with! They made things so easy and stress free! Everyone in the customer service department and all the truck drivers were phenomenal to deal with!

August 24, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Hello Sarah B. Reliability and great service are what we are all about here at Cubeit Portable Storage. We are always happy to provide the great service many have come to expect from us. Thank you for sharing your wonderful experience, it's been our pleasure!

Rated 5 out of 5 stars

Great service!

Great customer service from start to finish, including all the customer support personnel that I've talked to on the phone and the drivers who dropped off and picked up the bin. Absolutely the best way to move houses.

August 24, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Hello Alex. We are thrilled to hear how completely pleased you are with the service provided here at Cubeit Portable Storage. We aim for perfection at every stage of the storage process, and most importantly, we strive to make our clients experience an incredible one. Thank you, for sharing yours :)!

Rated 5 out of 5 stars

Good product at a good price and all…

Good product at a good price and all staff and personnel I dealt with were excellent!

August 23, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Thank you, Gordon, for sharing your wonderful experience! We are proud to be of great service.

Rated 5 out of 5 stars

Delivered on time

Delivered on time. Picked up on time. Fair price.

August 23, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Hello Ernie. Thank you for taking a moment to share your experience at Cubeit Portable Storage. We’re proud to deliver great value to our clients, so we’re delighted that you found our service to be well priced :)!

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Rated 5 out of 5 stars

Great service

Great service, I would definitely rent from you again

August 23, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Hello Rosemarie. Thank you for taking a moment to share your wonderful experience at Cubeit Portable Storage. We’re proud to deliver great value to our clients, we hope you’ll visit us again soon!

Rated 5 out of 5 stars

I have been a customer of Cubeit twice…

I have been a customer of Cubeit twice now and have had a great experience. The staff has been efficient, cooperative and clear in their service. I would recommend using a Cubeit in your moving needs. They accommodate your needs efficiently and the cost is very reasonable. And my furniture was never damaged on both instances.
Thank you Cubeit for your service.

August 23, 2019
Unprompted review
Cubeit Portable Storage logo

Reply from Cubeit Portable Storage

Thank you so much for sharing your incredible experience with us, Denise! We are happy to have been a great service and storage option for you during this time. We are so pleased to hear that you found our service to your liking and that you would even recommend us to your friends and family. That means a lot to us. We are here for you whenever you may need us again Denise, and look forward to welcoming you back!

Rated 3 out of 5 stars

Driver was excellent and polite and…

Driver was excellent and polite and very helpful. Cost is very expensive and was quoted cheaper over the phone and customer service was no help in that department.

August 23, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Hello Tyler. Thank you for your review. We certainly value you as a client.

Rated 5 out of 5 stars

I found Cube-it staff to be helpful

I found Cube-it staff to be helpful, courteous and accommodating. Well worth it!

August 23, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Hello Kelly. Thank you for stopping by to share your experience with Cubeit Portable Storage! We are happy to provide you with value and great service.

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Rated 5 out of 5 stars

Really good customer service.

The cube was exactly what we expected. This was a hassle free experience.

August 23, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Hello Gael, we are happy to meet your expectations and provide you with excellent service! Thank you for sharing your wonderful experience.

Rated 4 out of 5 stars

Everything went as described

Everything went as described. Customer Service was polite and helpful. Communication throughout the process was very well done, so I knew exactly what was going to happen and when it delivery/pick-up was complete. Overall, very pleased with the service.

August 23, 2019
Unprompted review
Cubeit Portable Storage logo

Reply from Cubeit Portable Storage

Hi Karl. Thank you for posting your positive review. Our team here at Cubeit is committed to providing high-quality customer service, and we’re thrilled to hear that we made a great impression on you and did just that! We are happy to have been your choice for portable storage and will be here for you whenever you need us again.

Rated 4 out of 5 stars

Their process is very customer friendly…

Their process is very customer friendly and organized but if you have an issue (couldn’t find the lock I paid for) it falls on the rails. Called and spoke to a lady who had to speak to someone else and she never called me back. Good thing we found it.

August 23, 2019
Unprompted review
Cubeit Portable Storage logo

Reply from Cubeit Portable Storage

Hello Carolyn, thank you for your feedback. We are happy to be of great service to you during this time.

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