Cubeit Portable Storage Reviews 216

TrustScore 1.5 out of 5

1.6

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Rated 2 out of 5 stars

Cubes are stored outdoors, so don't pack anything that can't handle huge temp/humidity swings (liquids, antiques etc.) Rodents can be another problem. PODS has climate controlled warehouses with pes... See more

Company replied

Rated 1 out of 5 stars

HORRIBLE. They were meant to come at 10am and every time we call they say 5 minutes to half an hour. We have now been waiting four hours and they are telling us one more hour. We have eight people rea... See more

Company replied

Rated 1 out of 5 stars

An absolute nightmare from start to finish. No communication between locations. Late pick up, marked for storage instead of long distance move. Paid a deposit only to be told our Cube wasn't shipped w... See more

Company replied

Rated 1 out of 5 stars

It is a nightmare for my family after signed contract with Cubeit on August 10th, 2020. Cubeit did not brought necessary insurance for delivery containers in some areas; It caused sooooo many issues a... See more

Company replied

Company details

  1. Business Services

Information provided by various external sources

Cubeit Portable Storage containers are a safe, convenient, cost effective solution to your moving & storage needs. Call or get an instant online quote!


Contact info

  • Canadian Road 100, M1R 4Z5, Toronto, Canada

  • cubeit.ca

1.6

Bad

TrustScore 1.5 out of 5

216 reviews

5-star
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1-star

No history of asking for reviews

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Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Great people to deal with

Great people to deal with and great service. I would tell anyone who’s thinking about moving to get ahold of you guys very first thing, trust me because I have called the other companies and none of them compare to the wonderful experience I have had with these guys!
I would use them next time I would be moving in a heartbeat!

August 23, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Thanks for sharing your awesome review with us Mike. We're elated that your experience with us was amazing. We will certainly keep offering great service and will be more than happy to assist you the next time you need storage.

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Rated 4 out of 5 stars

Was happy with the service.

Was happy with the service. Enough room to put your items. Like the fact that its lifts straight up vs tilting.

August 23, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Hi Jeannette, Thank for sharing your wonderful experience. Indeed, our straight uplift technology makes things a lot less likely to shift around, leaving everything in the same position it was placed.

Rated 5 out of 5 stars

Large cubes

Large cubes, easy loading, delivered on time, Good value for your money

August 23, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Hi Kevin. Thanks for sharing your experience. We are proud to provide you with great service and value.

Rated 4 out of 5 stars

This is the third time we have used…

This is the third time we have used Cubeit for driveway storage during home renovation.
Staff on the telephone are friendly and helpful. The contracts are easy to understand. Cube got dropped off and picked up when planned. My only complaint with our cube this time is it was very dirty inside. I had to sweep it out and wipe it down as we were keeping fabric furniture in it and racks of hanging clothing.
Otherwise I would rent one again!

August 23, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Hello A Kennedy, it's always great to hear from our loyal clients. We are happy everything turn out great with planning as expected. We regret to hear the unit was not spotless upon arrival, however. We hope that you will continue to keep us in mind for the next time you need a portable storage solution.

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Rated 5 out of 5 stars

Great service

Great service, friendly driver, ContaIner rates are very reasonable. Will never move with a pickup again.

August 23, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Hello Les Cook. Thanks for sharing your experience. We are proud to provide you with great service and value!

Rated 5 out of 5 stars

Good service

Good service, efficient and if necessary, I would use your service again

Ron Hartley

August 23, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Hi Ron & Irene. Thanks for sharing your awesome review! We're elated that your experience with us was amazing. We will certainly keep offering great service and will be more than happy to assist you the next time you need storage.

Rated 3 out of 5 stars

I paid for the first month up front…

I paid for the first month up front than I was invoiced again a few weeks later than again at the end of each month. I had to continuously call for invoices being charged when it shouldn't of been charged. I was charged for a lock which I have called many time to remove off the invoice and credit my Visa which still hasn't happen.

August 23, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Hello Filomena Dasilva, thank you for taking the time to write a review. We have shared your feedback with our team and upper management for investigation.

Rated 2 out of 5 stars

I question if I am actually getting a…

I question if I am actually getting a better monthly rate for the cube than the pod company charges. The pickup time I was given was approximately 120 minutes, they arrived in about 35 minutes. I was not happy & in a panic due to being told 120 minutes. There have been a couple of issues but I don’t know that I will refer this company to friends, family or colleagues.

August 22, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Hello Kelly. Thank you for sharing your concerns. We certainly value you as a customer and your overall experience is very important to us. Rest assured, we take great care to set our prices locally in order to ensure we provide the best possible price.

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Rated 5 out of 5 stars

Using Cubeit was an awesome experience

Using Cubeit was an awesome experience. They arrived when they said they would and same for the pickup.Communication I would rate at a 10.
I moved from BC to Alberta everything went without a hiccup.
I would definitely recommend them and so much cheaper than a moving company.

August 22, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Hello Shirley. Thank you for sharing your awesome experience! We are proud to provide you with great service and value.

Rated 5 out of 5 stars

Everything went quite smoothly

Everything went quite smoothly, except for a slight disconnect with dispatch back east. They told me that the driver couldn't level the container on our driveway, when in fact he could, and was quite happy to. The driver was great, and the container worked very well for our needs. We have, and will continue to recommend Cubeit to others.

August 22, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Hello Ted. Thank you for your recommendations and for stopping by to share your experience.

Rated 1 out of 5 stars

Horrible experience with your moving…

Horrible experience with your moving company, added touch! Blatant disregard for my timelines.

August 22, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Hello Brad Sullivan. Thank you for your review, your feedback is certainly appreciated and will help us to improve our services. We would like to look further into the issues you were having. If possible, could you kindly email us at storagevaultreviews@storagevaultcanada.com with more details of your experience?

Rated 3 out of 5 stars

Driver was great

Driver was great; a really awesome guy! Office staff were great! Costco member ship deal was great! I was really pleased with my Cube it experience. We even ordered 2 Cube its. Really, it was all so convenient and flexible.

not great were:
1) no weekend drop offs or pickups. This was a serious problem for us moving out on June 1st, a Saturday. This reality really threw a spanner in the works and I had to pack the Cube it on my own in a hurry for Thursday. This last minute panic was super stressful and is the reason I have given 3 stars.

2) the phone response for existing customers was slow (so I called the new customer line and got an immediate answer). This was goofy, but the staff were very helpful.

August 22, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Hello R.K. Thank you for taking the time to write a review. We have shared your feedback with our team and upper management for further investigation. We hope to have the chance to welcome you back again and provide a better experience.

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Rated 5 out of 5 stars

I have great experience if I need I…

I have great experience if I need I use Cubeit again .
Storage arrived on time drivers very professional
stores is very lean and iit was very suprising for me I find i hot summer was inot hot there at all..

August 22, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Hello Gabriela. Thanks for sharing your experience! We are happy to be of great service.

Rated 1 out of 5 stars

I love the idea of taking my time…

I love the idea of taking my time loading and unloading but the driver put a whole in my driveway and I reported it and nobody has tried to contact me and truly I don’t have time to chase

August 22, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Hello Mary Valentini. Thank you for taking the time to write a review and bring this to our attention. Your feedback has been sent to our senior management team for further investigation.

Rated 5 out of 5 stars

Super convenient.

Super convenient.
Excellent service.
Best decision we could have made for our moving needs.

August 22, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Thank you, Brad. We are happy to be of great service to you.

Rated 5 out of 5 stars

I found Cubeit to be extremely…

I found Cubeit to be extremely professional and helpful. They do whatever they can to meet your needs, even when last minute changes have to be done.

Having said that, I do find them to be very pricey. I've used them for two separate moves now because of their efficiency, but each time the final cost has knocked the wind out of me.

August 22, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Hello Linda, thank you for choosing Cubeit Portable Storage for your storage solution. We are happy you found us to be efficient and helpful.

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Rated 5 out of 5 stars

I have two containers with the company

I have two containers with the company, they nice on the phone and drivers are polite, but waiting for a delivery date can be long. As well I tried booking a 3rd bin but some how my reservation got "lost'" called in and was told that I need to book again and wait 2 more weeks for delivery. Lol. A little funny in twisted way however it really caused a problem for my company, booking was work related and this delay is not only inconvenient but also very damaging to our business. At this time waiting for a supervisor to call me back and hopping that they will do something to fix this.
UPDATE- Spoke with a dispatch supervisor, they able to assist and provide bin next day. Great follow-up,

August 22, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Hello, Stefan, we are happy to be of great service to you during this time.

Rated 5 out of 5 stars

Excellent packing job!

Excellent packing job
No issues with our furniture
Very polite staff

August 22, 2019
Unprompted review
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Reply from Cubeit Portable Storage

Hello Susan, thank you for sharing your excellent experience!

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