CUEBOTS Reviews 

160
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the pool cues, noting that the carbon fiber shafts offer fantastic performance, incredible feel, and low deflection. Many consumers also highlight the fast delivery times and smooth ordering process, sharing that their packages arrive safely and exactly as advertised. Some reviewers were not happy with fulfillment issues, mentioning frustrating instances where they received incorrect items, defective components, or parts that simply did not fit properly. A few other people also felt that delivery times were occasionally too long when waiting for customized products to be prepared and shipped.

What people talk about most

Product

Clients share positive opinions on product, expressing high satisfaction with the quality and performance of... See more

Quality

Consumers find quality to be positive, highlighting that the carbon shaft feels great, provides super low... See more

Order

Reviewers mention mixed feelings about the order experience, with some consumers praising quick delivery,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders generally arrive quickly and on... See more

Service

People report positive experiences with service, frequently highlighting fast response times and timely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The time span from date of Purchase to date of Delivery was awesome. I purchased the stick to check the quality of the stick in order to decide if I would like to purchase in a bulk quantity of 25 in... See more

Rated 4 out of 5 stars

I love the cue set, however, the butt has a part where the paint is chipped and it’s getting bigger. It’s the size of a pea now and I’m almost afraid to use it anymore. Is there anything that could be... See more

Company replied

Rated 5 out of 5 stars

I purchased the Z Fusion Carbon Fiber Pool Cue (Blue Burl Wrapless). It cost less than $400.00. It has the Z Luc Nitro shaft. It plays better, with less deflection than my more expensive cues. It's... See more

Rated 5 out of 5 stars

Affordable cues with beautiful designs. I ordered a package deal that came with all the essentials to get me started for my new hobby. I also received my order quicker than expected. The quality is aw... See more

Company replied


Company details

  1. Billiards Supply Store

Written by the company

Cuebots is a pioneering platform specializing in next-generation billiard cues made entirely from premium carbon fiber, integrated with proprietary core technology to deliver exceptional performance, maximum durability, and absolute stability under all conditions. Guided by the philosophy “Made by players. For players.”, Cuebots places the player experience at the heart of every innovation. Every cue is meticulously engineered to deliver the ultimate sense of control, precision, and confidence — from aspiring beginners to elite professionals. Beyond crafting cues, Cuebots defines a new standard in modern billiards — the perfect harmony of advanced materials, refined design, and timeless value.


Contact info

4.2

Great

TrustScore 4 out of 5

160 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(160)

160 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic cue all around

Fantastic cue all around. I have noticed an improvement over my prior game. Plays q lot like my wife's Lucasi custom, with a medium tip. I leveraged a players cue prior with a kamui soft tip. I have run about 100 games through it so far and no mushroom of the tip yet. Great grip but noticeably less than the kamui soft.

October 27, 2026
Rated 5 out of 5 stars

very good cue at an amazing price

very good cue at an amazing price. i am glad to see well performing cues at a very reasonable price.

I have owned many high end custom cues, however as a player the cuebot cues were surprisingly easy to keep my stroke and aim - effortlessly.

Let’s play pool!

thank you
Bob

November 10, 2026
Rated 1 out of 5 stars

Experience is extremely bad

Experience is extremely bad, still haven't received product and have e-mailed countless times without any reply.
No number to call or anything.
Now I have to call me credit card company to see if there's a way to reverse charges as there is ZERO update on shipment tracking and no way to contact the business.

October 19, 2026
Rated 5 out of 5 stars

Professionalism

Professionalism, knowledgeable, and understanding Those qualities go hand-in-hand. i’m a patient man and you showed me those qualities. Looking forward to doing business in the future. I’m an average player but I enjoy quality. Thank you for the experience.

October 20, 2026
Rated 4 out of 5 stars

Darrell's Review

The time span from date of Purchase to date of Delivery was awesome. I purchased the stick to check the quality of the stick in order to decide if I would like to purchase in a bulk quantity of 25 in the near future. I am still shooting with the stick to ensure the quality checks out. Thank you

October 5, 2026
Rated 1 out of 5 stars

very let down

I've an so upset brought and sold at least 10 of the shafts the must was the biggest disappointment of all tip was honestly trash the shaft rolled true on the cue but it had lumps on it you could feel while stroking the cue just wasnt your good work i gave my shaft to a customer cuz he wasnt happy with the must so i stuck with it miss the original shaft i will be replying to azbilliards and the youtube channel with the full review on the must i really hoped it was going to me amazing

October 3, 2026
CUEBOTS logo

Reply from CUEBOTS

Hello Customer, we're very sorry to hear that the product does not meet your expectations. Our CS team has reached out to you via email and truly wish to solve the issue together. Could you please check it at your earliest convenience? Thank you!

Rated 1 out of 5 stars

I like the product and didn’t have much…

I like the product and didn’t have much issues with shipping. I’m writing a bad review because of how many spam emails I got asking to review this product.

September 28, 2026
CUEBOTS logo

Reply from CUEBOTS

Hello Customer, we're truly sorry for the unpleasant experience you've had with CUEBOTS. We've reached out to you via email to assist with this matter. Please check it at your earliest convenience. Thank you!

Rated 1 out of 5 stars

I have not received the cue yet

I have not received the cue yet. Must be lost in the shipping? Help. I would like to get my money back….

October 5, 2026
CUEBOTS logo

Reply from CUEBOTS

Hello Customer, we're truly sorry to hear that. We've reached out to you via email to assist you with this matter. Please check it at your earliest convenience. Thank you!

Rated 5 out of 5 stars

Richard Silvester

Richard Silvester – NH
October 14, 2026 I received my complete order from Cuebots, I purchased a
Rhino cue stick (ocean blue) it is beautiful. A carrying case, couple pair of blue
gloves and three chalks. My order did not go very easy as (I had multitude issues
with my computer) and I was not sure exactly how to order my pool stick. I will
say that prior to ordering I did extensive research on what my stick should have
and read many expert players opinions. I was told disclosing a name in a review
is not a good idea, so I will call her [Ms], this is what she used after signing her name. Cuebots posts that if you have a question or problem then contact them
at their website and they will respond. I must say that I NEVER have been
more pleased communicating with a customer support person. I contacted [Ms}
so many times I thought she would give up on me. However, she answered all
my questions and even sent me (A STEP, BY STEP) what to do. UNBELIEVABLE
In closing I will definitely say you want a pool stick, then Cuebots is the way
to go and if you have an issue, problem or question rest assured [Ms] at
Customer Support will be there to help you.

September 29, 2026

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