CUEBOTS Reviews 81

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently pleased with the quality of the products, particularly highlighting the excellent performance of the carbon fiber shafts and cues. Many appreciate the affordable prices, finding them to be very fair and offering great value. The ordering process is frequently described as easy and straightforward, and the delivery service is often praised for being fast and accurate, with many receiving their items quicker than expected. However, some customers experienced issues with incorrect items being sent, such as wrong cue dimensions or shaft sizes, and a few noted that delivery took longer than anticipated. There were also occasional mentions of minor product imperfections, like chipped paint or engraving errors, and some reviewers reported not receiving free gifts that were advertised.

What people talk about most

Product

Reviewers highlight positive aspects of the product. Many customers praise the quality, noting that cues and... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the high quality of the products,... See more

Order

People report positive experiences with order. Many customers found the ordering process easy and appreciated... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the fast shipping,... See more

Price

Clients share positive opinions on price. Many reviewers found the prices to be very fair and affordable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Affordable cues with beautiful designs. I ordered a package deal that came with all the essentials to get me started for my new hobby. I also received my order quicker than expected. The quality is aw... See more

Company replied

Rated 5 out of 5 stars

I purchased the Z Fusion Carbon Fiber Pool Cue (Blue Burl Wrapless). It cost less than $400.00. It has the Z Luc Nitro shaft. It plays better, with less deflection than my more expensive cues. It's... See more

Rated 5 out of 5 stars

I had a small issue with the engraving on the original shaft. Customer service contacted me immediately and quickly sent me a new shaft. Shaft performs great and looks amazing. A++ customer service... See more

Rated 5 out of 5 stars

Product was as advertised. Delivery was pretty quick, about two weeks I believe. Much faster than previous purchases.


Company details

  1. Billiards Supply Store

Written by the company

Cuebots is a pioneering platform specializing in next-generation billiard cues made entirely from premium carbon fiber, integrated with proprietary core technology to deliver exceptional performance, maximum durability, and absolute stability under all conditions. Guided by the philosophy “Made by players. For players.”, Cuebots places the player experience at the heart of every innovation. Every cue is meticulously engineered to deliver the ultimate sense of control, precision, and confidence — from aspiring beginners to elite professionals. Beyond crafting cues, Cuebots defines a new standard in modern billiards — the perfect harmony of advanced materials, refined design, and timeless value.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

81 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

you sent me the wrong size rhino shaft…

you sent me the wrong size rhino shaft and won't take it back. I have a worthless shaft and Im out $200
IM GONNA BE SURE TO TELL ALL MY POOL BUDDIES NOT TO TAKE A CHANCE BY ORDERING FORM CUEBOTS!!! OR THEY WILL BE STUCK WITH THE WRONG SIZE SHAFTS.

January 21, 2026
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Reply from CUEBOTS

Hi Juan,

We’re sorry to hear the shaft didn’t fit your cue. We did ship the exact joint type selected in your order, however compatibility can vary slightly between different cue brands and manufacturers.

As this was a made-to-order item built to your selected specifications, returns or exchanges are unfortunately not available in this case. That said, our support team would still be happy to help explore possible solutions with you.

Thank you for your understanding and feedback.

CUEBOTS Customer Support Team

Rated 5 out of 5 stars

Affordable cues with beautiful designs

Affordable cues with beautiful designs. I ordered a package deal that came with all the essentials to get me started for my new hobby. I also received my order quicker than expected. The quality is awesome and im super excited to put this cue into play.

January 13, 2026
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Reply from CUEBOTS

Thank you so much for your kind review! We’re glad the package deal gave you everything you needed to get started, and it’s great to hear the cue exceeded your expectations. Enjoy your new hobby, and we hope the cue brings you many great games ahead.
CUEBOTS Support Team

Rated 5 out of 5 stars

Awesome job

The product was exactly what I ordered and the delivery was faster. Great service

January 12, 2026
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Reply from CUEBOTS

Hi Solomona,

Thank you for the amazing feedback! We're happy to hear the cue arrived quickly and exactly as expected.

Your support means a lot to us. Wishing you many great games ahead!

CUEBOTS Support Team

Rated 5 out of 5 stars

Fast shipping

Fast shipping, and thus far an excellent product. I plan on buying a second shaft.

January 8, 2026
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Reply from CUEBOTS

Hi Eddy,

Thank you for the great feedback! We're glad to hear the shaft arrived quickly and that you're enjoying it so far.

We’d be honored to help you with your second shaft whenever you're ready. If you ever need recommendations, just let us know.

CUEBOTS Support Team

Rated 5 out of 5 stars

Great cue at a great price

Great cue at a great price. It arrived quickly and exceeded my expectations

January 13, 2026
CUEBOTS logo

Reply from CUEBOTS

Hi Gregory,

Thank you so much for your kind words! We're thrilled to hear the cue exceeded your expectations and delivered great value.

Wishing you many strong runs and great games ahead.

CUEBOTS Support Team

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