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Cullen Jewellery Reviews 

11,501
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 6,572 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally knowledgeable, patient, and friendly, making the entire process comfortable and special. People appreciate the personalized approach, where consultants listen attentively and provide expert guidance without any pressure to make immediate decisions. The overall service is consistently described as excellent, with many finding the process of choosing a product easy, relaxed, and enjoyable. Customers often highlight the showroom atmosphere and the wide variety of options available, which contributes to a memorable and stress-free journey in finding their perfect item.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

User experience

Customers had positive experiences with user experience, consistently praising the knowledgeable and patient... See more

Product

Consumers find the product to be positive, with many praising the stunning and beautifully designed... See more

Service

Reviewers highlight positive aspects of service, with many praising the friendly, knowledgeable, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and knowledge of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were overawed by the service provided by the Team at Cullen Jewellery, Kew. We were greeted with lovely smiles and warmth from the team. We were looked after by Regan, who was very knowledgeable an... See more

Company replied

Rated 5 out of 5 stars

We had an amazing experience at the Cullen showroom. We were looked after by Mia R who provided us the best care and really walked us through the whole process. We came in knowing nothing about engage... See more

Company replied

Rated 5 out of 5 stars

Myself and my partner Abbie had a great appointment with Golsa. She was very informative and answered all of our questions with kindness. She showed us lots of beautiful rings and encouraged us to try... See more

Company replied

Rated 5 out of 5 stars

HAYLEY!! She was so helpful and informative during our consultation. Going above and beyond to make mock ups with stones. Listening and taking feedback on board with what I liked or not. Narrowing it... See more

Company replied


Company details

  1. Jeweler
  2. Diamond Dealer
  3. Jewelry Designer
  4. Jewellery Manufacturer
  5. Jewelry Repair Service
  6. Jewelry Store

Written by the company

We make special occasion jewellery that everyone can feel good about. Our engagement rings and fine jewellery feature only carbon neutral lab grown diamonds and moissanite. Using skill and care, our in-house jewellers combine tradition with beautiful design, all while being kind to the earth. Each piece is more than special — it’s a sign of love, made the right way to last forever.


Contact info

5.0

Excellent

TrustScore 5 out of 5

12K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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5.0

All reviews

(11,501)

6,309 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Samantha was absolutely fantastic…

Samantha was absolutely fantastic helping us today pick my dream ring! The selection at Cullen is unmatched and Samantha really took the time to understand what we were looking for and was super attentive throughout the whole appointment. She let me try on as many styles as I wanted to and was so knowledgable about the 4 C’s!

Cullen showroom itself was gorgeous, felt super premium and private!

August 1, 2026
Unprompted review
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Reply from Cullen Jewellery

Hi Kate,

Thank you so much for your lovely review, I'm so glad we managed to find a style you like! 💍✨

- Samantha M

Rated 5 out of 5 stars

Olivia was great

Olivia was great! Super helpful & knowledgeable. She ensured we had all our questions answered, went above and beyond to make sure we were happy & gave great advice!!

August 1, 2026
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Reply from Cullen Jewellery

Thank you so much, Olivia for the lovely review!
- Olivia B

Rated 5 out of 5 stars

The service was amazing

The service was amazing, greeted with so much kindness and care! I was served by Sailor, she was incredibly informative and helpful in explaining the engagement ring process! Would 100% recommend booking and an in store consultation if your considering Cullen as a jeweller.

August 1, 2026
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Reply from Cullen Jewellery

Thank you for your kind words, Mika!
- Sailor R

Rated 5 out of 5 stars

Florencia was brilliant!

Florencia was an absolutely amazing consultant, she really helped us with narrowing down our design choices

No feedback for improvements, we were really impressed with her service

August 1, 2026
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Reply from Cullen Jewellery

Thank you for your lovely feedback Ellie-May! - Florencia F

Rated 5 out of 5 stars

Niaz was incredible

Niaz was incredible! She was so detail oriented and really listened to what my partner was saying. She was extremely personable & made us feel super comfortable! My partner walked out knowing exactly what she wanted.

August 1, 2026
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Reply from Cullen Jewellery

Hey Cameron,
I really appreciate you taking the time to leave your feedback. It was so lovely to have you & Georgia in the showroom!
- Niaz N

Rated 5 out of 5 stars

Bella was incredible!

Bella was incredible!
She was so helpful and made the entire experience seamless. She was so attentive and we found the most beautiful ring.

Could not be happier!!

August 1, 2026
Rated 5 out of 5 stars

Great experience

Emma was great, appreciated her patience and flexibility. Will definitely reccomend.

August 1, 2026
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Reply from Cullen Jewellery

Hi Josh, thank you so much for your kind words! - Emma T

Rated 5 out of 5 stars

5 ⭐️ Service from Olivia

My partner and I had the pleasure of working with Olivia to pick our dream rings! She answered all the questions we had and took the time to explain all the details of every step along the way.

August 1, 2026
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Reply from Cullen Jewellery

Hi Kodee,
Thanks so much for your positive review. It was so lovely to have you & Tyler in the showroom!
- Olivia B

Rated 5 out of 5 stars

Madison S was incredible

Madison was so beautiful to deal with! She was just as excited as we were and made the experience feel so personal, I felt like she truly listened and understood everything I said. This was our first time ring shopping and needless to say calmed our nerves and helped us pick out my dream ring xx

August 1, 2026
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Reply from Cullen Jewellery

Hello Olivia, I am so happy you had a great experience! It was lovely assisting you - Madison S

Rated 5 out of 5 stars

Engagement Ring Shopping

We had such a great experience at Cullen Jewellery in LA! Katie was incredible, friendly, knowledgeable, and so patient throughout our appointment. She made engagement ring shopping fun and stress-free, and we never felt rushed or pressured. She took the time to answer all of our questions and helped us feel confident in our decision. The rings are stunning, and the overall experience exceeded our expectations. Highly recommend asking for Katie if you're shopping for an engagement ring!

July 31, 2026
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Reply from Cullen Jewellery

Thank you, Tony!! You guys are the best! - Katie H.

Rated 5 out of 5 stars

Lovely rings and staff

We visited the Melbourne showroom in Kew and had such a lovely experience with Bella! She was very informative and lovely and we found some designs we loved. Couldn’t recommend their service and staff more at Cullen.

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

Elizabeth was friendly and helpful

Elizabeth was friendly and helpful, she listened, asked great questions, and guided us through the process so we could make good use of our time

August 1, 2026
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Reply from Cullen Jewellery

Hi Jess, Thank you so much for your lovely review. It was such a pleasure meeting you! -Elizabeth M

Rated 5 out of 5 stars

Amazing experience

Amazing experience with Pasha ! Very thorough and very friendly. Would highly recommended

July 31, 2026
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Reply from Cullen Jewellery

Hi Asherah! Thank you so much for your kind words! I can't wait to help you and your partner get your dream rings! - Pasha B

Rated 5 out of 5 stars

Great experience

Great experience, very thoughtful and passionate. No pressure or stress and very knowledgeable.

July 27, 2026
Unprompted review
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Reply from Cullen Jewellery

Thank you so much for leaving feedback Harry! - Golsa S

Rated 5 out of 5 stars

Emma was such a calming and honest…

Emma was such a calming and honest presence for our appointment today. She talked us through a variety of options and gave us plenty of time to think and process. We really appreciated her help! Thanks Emma!

August 1, 2026
Unprompted review
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Reply from Cullen Jewellery

Hi Dayna! Thank you for your kind review - it was such a pleasure helping you both with finding your wedding rings! - Emma W

Rated 5 out of 5 stars

HAYLEY!

HAYLEY!! She was so helpful and informative during our consultation. Going above and beyond to make mock ups with stones. Listening and taking feedback on board with what I liked or not. Narrowing it down quickly with her help. Me and my partner couldn’t not be happier.

August 1, 2026
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Reply from Cullen Jewellery

Hey Immy,
I'm so pleased you enjoyed your appointment with me. It was my pleasure to help you out! Thank you for the 5-star review.
- Hayley A

Rated 5 out of 5 stars

Great Experience !!

Had my appointment with Annaliese and she was an absolute star. Very friendly service, gave me enough time to go through the selections without feeling like a burden, and even gave me a great suggestion on the wedding band inscription. Would definitely recommend to others.

July 31, 2026
Unprompted review
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Reply from Cullen Jewellery

Thank you so much for your kind review Chris! - Annaliese D

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