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Cullen Jewellery Reviews 

11,459
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 6,572 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally knowledgeable, patient, and friendly, making the entire process comfortable and special. People appreciate the personalized approach, where consultants listen attentively and provide expert guidance without any pressure to make immediate decisions. The overall service is consistently described as excellent, with many finding the process of choosing a product easy, relaxed, and enjoyable. Customers often highlight the showroom atmosphere and the wide variety of options available, which contributes to a memorable and stress-free journey in finding their perfect item.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

User experience

Customers had positive experiences with user experience, consistently praising the knowledgeable and patient... See more

Product

Consumers find the product to be positive, with many praising the stunning and beautifully designed... See more

Service

Reviewers highlight positive aspects of service, with many praising the friendly, knowledgeable, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and knowledge of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were overawed by the service provided by the Team at Cullen Jewellery, Kew. We were greeted with lovely smiles and warmth from the team. We were looked after by Regan, who was very knowledgeable an... See more

Rated 5 out of 5 stars

We had an amazing experience at the Cullen showroom. We were looked after by Mia R who provided us the best care and really walked us through the whole process. We came in knowing nothing about engage... See more

Company replied

Rated 5 out of 5 stars

Myself and my partner Abbie had a great appointment with Golsa. She was very informative and answered all of our questions with kindness. She showed us lots of beautiful rings and encouraged us to try... See more

Company replied

Rated 5 out of 5 stars

HAYLEY!! She was so helpful and informative during our consultation. Going above and beyond to make mock ups with stones. Listening and taking feedback on board with what I liked or not. Narrowing it... See more

Company replied


Company details

  1. Jeweler
  2. Diamond Dealer
  3. Jewelry Designer
  4. Jewellery Manufacturer
  5. Jewelry Repair Service
  6. Jewelry Store

Written by the company

We make special occasion jewellery that everyone can feel good about. Our engagement rings and fine jewellery feature only carbon neutral lab grown diamonds and moissanite. Using skill and care, our in-house jewellers combine tradition with beautiful design, all while being kind to the earth. Each piece is more than special — it’s a sign of love, made the right way to last forever.


Contact info

5.0

Excellent

TrustScore 5 out of 5

11K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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5.0

All reviews

(11,459)

6,260 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Experience, Give Arianna a Raise!

What a fabulous experience at Cullen! I was feeling overwhelmed heading into our appointment but Arianna was so knowledgable, so patient, and made the whole process feel easy and stress-free. The store is clean, the selection in-person was robust, we learned so much (from our time in-store as well as all the Cullen online content!). Would definitely recommend Cullen to a friend!

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Arianna was an incredible guide!

Arianna was an incredible guide as my partner and I explored rings for the first time. Arianna had great suggestions and was able to tailor our style to new rings to explore. Thankful for her expertise and guidance!

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

We visited the Cullen showroom in Los…

We visited the Cullen showroom in Los Angeles. Margaret was our client advisor. We had an amazing experience with her as she helped my partner and I choose wedding bands. We felt no pressure, and it was a very welcoming experience.

July 24, 2026
Unprompted review
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Reply from Cullen Jewellery

Hi Jaclynn, thank you so much for stopping by our LA showroom on ya'lls vacation! It was wonderful working with you and I'm so happy to hear you had a good experience. :) - Margaret E

Rated 5 out of 5 stars

We worked with Vivian to look for our…

We worked with Vivian to look for our engagement ring. She did an amazing job of showing us all of the options, educating us about both ring and diamond quality, and she made my boyfriend feel very comfortable with the entire process. He had felt pressured after we visited another chain jewelry store, but he loved out experience with Cullen thanks to Vivian and her team.

June 2, 2026
Unprompted review
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Reply from Cullen Jewellery

I really appreciate your kind words, Sophia! It was such a pleasure working with you two. 🤍 - Vivian D

Rated 5 out of 5 stars

Katarina from the Toronto showroom made…

Katarina from the Toronto showroom made the whole buying experience so easy and was so knowledgeable, which allowed me to make a confident purchase (without knowing anything about rings prior).

Thank you again - I am very appreciative!!

July 30, 2026
Unprompted review
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Reply from Cullen Jewellery

Thank you so much for your wonderful review! I’m so happy to hear that I was able to make the process feel easy and help you feel confident in your purchase. It was such a pleasure guiding you through everything and being part of such an exciting moment. Thank you again for trusting me — I truly appreciate it! ✨
- Katarina B

Rated 5 out of 5 stars

What an amazing experience at our…

What an amazing experience at our engagement ring appointment. Samantha could not have been more helpful and informative. She went the extra mile to make sure we covered everything and all options to try and we were really happy with the experience.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

10/10 Wedding Ring Consult Experience

My Fiancée and I booked for a wedding ring consultation, and had the pleasure of meeting Bella in the Melbourne showroom. Bella is clearly experienced and knowledgeable, along with her lovely personality, she made the experience fantastic and informative. My partner and I left feeling really comfortable and confident on what we want and felt absolutely no pressure to make a decision on the spot, which was a breath of fresh air for this industry! We can’t wait to be back soon! Thank you Bella x

July 4, 2026
Unprompted review
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Reply from Cullen Jewellery

Aww thank you so much Samantha for this kind feedback! I'm glad you enjoyed our appointment together. Keen to help when you're ready to go ahead in the future :) - Bella T

Rated 5 out of 5 stars

Ceyda from Cullen Jewellery in Sydney…

Ceyda from Cullen Jewellery in Sydney was fantastic, from our first consultation in person and then each step in design and customisation. Ceyda was very knowledgeable, she was polite, she listened and understood us. Ceyda was very prompt in responding and answering my questions, both on the phone and emails.
Ceyda made the process of creating and ordering a custom ring an absolute pleasure. Thankyou!!!!!!

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Emma Wilmore made my experience at…

Emma Wilmore made my experience at Cullen jewellery exceptional. It was my first engagement ring consultation and she was patient, showed me all my options and was extremely knowledgeable. I couldn’t recommend her or this experience enough!

July 31, 2026
Unprompted review
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Reply from Cullen Jewellery

Hi Emma! Thank you so much for your kind review! I am so glad to hear you enjoyed your experience with me! - Emma W

Rated 5 out of 5 stars

Amazing experience

The service was absolutely amazing. I felt like I was really understood when asking Jazz questions about tweaks that could be made to the design of a few rings. Thank you so much for a great experience!

July 30, 2026
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Reply from Cullen Jewellery

Thank you so much, Becky, for such a kind and lovely review! It was such a pleasure helping you, and I am glad you enjoyed our consultation!
- Jazz T

Rated 5 out of 5 stars

Super friendly and helpful

Had a great experience with Coko, super friendly and helpful throughout the process of looking for an engagement ring. Would recommend highly

July 31, 2026
Unprompted review
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Reply from Cullen Jewellery

Hi Kaleb, Thank you so much for the lovely review! - Coko N

Rated 5 out of 5 stars

Engagement ring consultation with Olivia B

My partner and I did an engagement ring consultation last week and had an excellent experience. We were lucky enough to get Olivia B from the Brisbane show room. She was extremely helpful and knowledgeable making the process easy and enjoyable. We really appreciated the excellent service she provided and would definitely recommend this to others.

July 24, 2026
Unprompted review
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Reply from Cullen Jewellery

Thank you so much, Sommer, for such a kind and lovely review! It was such a pleasure helping you, and I am glad you enjoyed our consultation!
- Olivia B

Rated 5 out of 5 stars

Hayley gave me alot of help during my…

Hayley gave me alot of help during my appointment making the whole process a breeze for some one who didnt know too much about what he was looking at. She was patient and gave me every option that was available in a polite warm and welcoming tone. Hayley made this once in a lifetime expierience a wonderful memory and i cant recommend enough.

July 31, 2026
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Reply from Cullen Jewellery

Thank you so much for such a kind and lovely review! It was such a pleasure helping you, and I am glad you enjoyed our consultation!
- Hayley A

Rated 5 out of 5 stars

Ceyda was amazing today!

Ceyda was amazing today!
Walked me through all opinions with rings sizes and was very understanding and informative with the information I was giving and she was giving back about my engagement ring, amazing service! Could not recommend enough!
Thankyou!

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Cullen and Caitlin are the best!

Caitlin could not have been more warm, welcoming and friendly even if she tried! She was open to hearing our preferences, thoughts and opinions whilst also offering her own opinions, guidance and support. We enjoyed our appointment very much and I ended up coming away from this second one even more confident in my choice! The champagne and beer was a lovely touch and made the consult feel more relaxing. If we were to come back - we’d definitely ask to have Caitlin again!!!!

July 31, 2026
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Reply from Cullen Jewellery

Thank you so much guys :) It was a pleasure! - Caitlin A

Rated 5 out of 5 stars

Emelitta was professional and…

Emelitta was professional and courteous. A great representative of Cullen jewellery

July 31, 2026
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Reply from Cullen Jewellery

Thank you so much, Hazel, for such a kind and lovely review! It was such a pleasure helping you, and I am glad you enjoyed our consultation!
- Emelitta D

Rated 5 out of 5 stars

Fantastic service from Regan

We were overawed by the service provided by the Team at Cullen Jewellery, Kew. We were greeted with lovely smiles and warmth from the team. We were looked after by Regan, who was very knowledgeable and had answers to all questions we asked. He was very patient and took time to describe the differences, providing his recommendations where necessary because there were a lot of options available. This company is doing a lot right in taking great care of their clients in such a special moment. We will definitely be recommending Regan and the team to our friends.

July 31, 2026
Rated 5 out of 5 stars

Excellent Experience

Ceyda patiently helped me through the selection process and offered multiple different options. Overall a great experience!

July 31, 2026
Unprompted review
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Reply from Cullen Jewellery

Hi Ross, Thank you for taking the time for a review - Ceyda D

Rated 5 out of 5 stars

Olivia was amazing

Olivia was amazing. So patient and helpful and made the whole experience even more fun.

July 31, 2026
Cullen Jewellery logo

Reply from Cullen Jewellery

Hi Charlotte,
Thank you for the kind review! It was lovely chatting with you, and I'm glad you had fun!
- Olivia B

Rated 5 out of 5 stars

We had such a wonderful experience at…

We had such a wonderful experience at Cullen Jewellery! My partner Tom and I went in for our first look at engagement rings, and Aysha was absolutely amazing. She was so friendly, patient and incredibly helpful throughout the whole experience. As it was our first time looking at engagement rings, she made us feel so comfortable and never rushed us, while giving us such helpful advice and guidance.

We really appreciated how knowledgeable and genuinely invested she was in helping us find something we loved. She made what could have been an overwhelming experience feel exciting and special. We couldn’t have asked for a better first experience and are so grateful to Aysha for making it such a memorable one!

Highly recommend Cullen Jewellery, especially Aysha!

July 31, 2026
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Reply from Cullen Jewellery

Hi Tyla, thank you so so much for this lovely review! It was so great to meet you 🤍 - Aysha W

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