Union and company's H&S officer. The machine was inspected and found to have a leak during a routine sanitisation, which could pose a scalding and/or electrical risk. I was immediately informed, as wa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The 5 stars are down to one individual who is an asset to Culligan. Without her support, persistence and commitment to doing what she said she would do, this review would have been the opposite. Harde... See more
Company replied
We were visted by a Christopher Thompson and he was honestly a delight. Thorough and informative service, personable, funny, friendly, and all round great at the job he came to do. Happy to have him... See more
Company replied
A query which had proved to challenging for others within the company was resolved inside 30 minutes following a phone call with Amy BENNETT. She set a fine example and owned the problem and resolve... See more
Company replied
Company details
- Bottled Water Supplier
- Drinking Water Fountain
- Hot Water System Supplier
- Office Equipment Supplier
- Office Supply Store
- Water Filter Supplier
Written by the company
Culligan UK provides innovative and high-quality water solutions to homes and businesses across the UK. The company offers a wide range of products designed to address various hydration-related challenges. These include drinking water systems such as bottled and bottle free watercoolers, water softeners, filtration systems, and more. In addition to our product offerings, Culligan UK prioritises customer satisfaction and provides comprehensive service, including installation, maintenance, and regular filter changes. Our service technicians are highly trained and equipped to ensure optimal performance and longevity of the equipment. Our mission is to provide better, sustainable drinking water for everyone – at home, at work, or on the go.
Your water provider - at work, at home, on the go.
Written by the company
- We offer a full range of hydration solutions to suit you.
- Culligan UK is known for its commitment to providing high-quality drinking water solutions, exceptional customer service, and promoting the importance of clean and healthy hydration.
Contact info
Culligan (UK)Ltd, Trafalgar House, Trafalgar Business Park, Dereham, Norfolk, NR191JG, United Kingdom
- 0333 600 1845
- customerservice.cuk@culligan.co.uk
- culligan.co.uk
4.6
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer focussed
Lesley Wilkinson did a great job. Placed the bottles where we asked, offered us the additional 5 she had on her vehicle. Was very polite and couldn’t do enough, even in the heat
June 23, 2026
Unprompted review
Reply from Culligan UK
Good Morning,
Thank you for your wonderful feedback.
We're delighted to hear that Lesley provided such great service. It's great to know she was able to accommodate your request, offer additional bottles, and remain helpful and courteous throughout, especially in such hot weather. We truly appreciate you taking the time to share your experience, and we'll be sure to pass your kind comments on to Lesley.
Kind regards,
Sailey
Customer Service Team
Lesley Wilkinson was very efficient and…
Lesley Wilkinson was very efficient and helpful with the collection of our empty bottles on 23 June 2026.
June 23, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We're pleased to hear that Lesley provided efficient and helpful service. We appreciate you taking the time to share your experience and will be sure to pass your kind comments on to Lesley.
Kind regards,
Sailey
Customer Service Team
Lesley Wilkinson was very helpful and…
Lesley Wilkinson was very helpful and friendly 👍🏼
June 23, 2026
Unprompted review
Reply from Culligan UK
Good Morning,
Thank you for your feedback.
Thank you for your feedback. We're pleased to hear that Lesley was helpful and friendly. We'll be sure to pass your kind comments on to her. We truly appreciate you taking the time to share your experience.
Kind regards,
Sailey
Customer Service Team
Culligan Harrasment
Having left Culligan due to REALLY bad customer service, I am now getting marketing calls stating that My name is .... I am calling from Culligan, Your water supplier.
Seems they have passed my details on to a marketing company in order to try and get me to return. I have received at LEAST 4 calls recently and I keep telling them that Culligan is no longer my provider, but they continue to harass
June 22, 2026
Unprompted review
Reply from Culligan UK
Hi Gordon,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologise for the frustration this has caused.
We understand how concerning it must be to continue receiving calls after leaving Culligan, especially when you have already advised that you are no longer a customer. This is not the experience we would want anyone to have.
We would like the opportunity to investigate this further and ensure that any marketing preferences linked to your details are updated correctly. If you could please contact us directly with your account information, we will look into this as a priority and work to prevent any further unwanted contact.
Thank you for bringing this to our attention. Customer feedback is extremely important to us, and we will use your comments to review our processes and improve the service we provide.
Please would you get back to us on this email, Customervoice.cuk@culligan.co.uk, please reference the review. I look forward to hearing from you.
Kind regards,
Hardeep
Customer service Team
Kind regards,
Carl Castle was brilliant
Carl Castle was brilliant, very friendly and helpful service.
June 22, 2026
Unprompted review
Reply from Culligan UK
Thank you for your feedback. We are pleased to hear that Carl provided friendly and helpful service. Your comments are greatly appreciated and will be passed on.
Kind Regards,
Emmanuela
Customer Service Team
Excellent reponses
Helen Morgan responded to my e mail queries quickly and efficiently. Her instructions were very clear to understand and she was genuinely interested in resolving my issue
June 22, 2026
Unprompted review
Reply from Culligan UK
Thank you very much for your kind feedback. We are really pleased to hear that you found Helen's support clear, prompt, and helpful. It is important to us to fully understand your concerns and ensure everything is resolved as smoothly as possible.
If you need any further assistance in the future, please don’t hesitate to get in touch.
Kind Regards,
Emmanuela
Customer Service Team
Very helpful
Very helpful.
Lovely smile .really enjoys her job
Excellent customer service skills.
Lesley wilkinson was the driver very nice person
June 22, 2026
Unprompted review
Reply from Culligan UK
Thank you for your feedback. We are delighted to hear that Lesley provided such helpful and friendly service. It is lovely to know her positive attitude and excellent customer service skills made a strong impression.
Your kind comments will be shared with Lesley.
Kind Regards
Emmanuela
Customer Service Team
Lesley Wilkinson was amazing
Lesley Wilkinson was amazing, very polite and efficient!
June 22, 2026
Unprompted review
Reply from Culligan UK
Thank you for your feedback. We are glad to hear that Lesley provided such polite and efficient service. Your kind comments are greatly appreciated and will be shared with Lesley.
Kind Regards
Emmanuela
Customer Service Team
Stefan Homer was very helpful and…
Stefan Homer was very helpful and polite. Thanks again
June 22, 2026
Unprompted review
Reply from Culligan UK
We are happy to hear that Stefan provided helpful and polite service. We appreciate your kind comments and will be shared with Stefan.
Kind Regards,
Emmanuela
Customer Service Team
Stefan Homer serviced our water cooler…
Stefan Homer serviced our water cooler today, he was excellent, arrived in a timely manner and super friendly. Did the job properly and swiftly. Thanks Stefan!
June 22, 2026
Unprompted review
Reply from Culligan UK
Thank you for your feedback. We are delighted to hear that Stefan provided excellent service during his visit, arriving promptly and completing the work efficiently. It is especially pleasing to know his friendly approach made a positive impression.
Your kind comments are sincerely appreciated and will be passed on to Stefan.
Kind Regards
Emmanuela
Customer Service Team
Call with Kam
Had a call with Kam earlier today and it was by far the most helpful customer service experience I’ve had in a long time. All of my questions were answered with politeness and patience. It was my first interaction with Culligan and I’m pleased to say it made a positive first impression.
June 18, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for sharing such wonderful feedback.
It's marvellous to hear that your first interaction with Culligan was such a positive one. It’s fantastic to know that Kam provided a helpful, polite, and patient service, and ensured all of your questions were answered thoroughly.
We will be sure to pass on your kind comments to Kam. He will glad to receive such complimentary praise.
Kind regards,
Chris
Customer Service Team
Really nice guy ( staffan homer ) quiet…
Really nice guy ( staffan homer ) quiet and respectful did his job well and kept it clean and contempt, was respectful of us being on phone calls and did the job quick
June 18, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for sharing your feedback.
We’re really pleased to hear that Stefan provided such respectful and considerate service. It’s great to know that he worked efficiently, maintained a clean environment, and was mindful of your workspace while you were on calls. This level of professionalism is exactly what we strive for.
We’ll be sure to pass on your kind comments on to Stefan; he will be pleased to know that his efforts did not go unnoticed.
Kind regards,
Chris
Customer Service Team
Great delivery service as always from…
Great delivery service as always from Bruce Rankin
June 18, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We’re delighted to hear that you continue to receive great delivery service from Bruce. His consistency and dedication to providing excellent customer service are truly appreciated, and we will be sure to pass on your comments on to Bruce.
Kind regards,
Chris
Customer Service Team
Took over a week for them to come and…
Took over a week for them to come and sanitise our machine.
Thanks to Stefan Homer for his help
June 18, 2026
Unprompted review
Reply from Culligan UK
Hi Tracey,
Thank you for your feedback.
I am very sorry to hear about the issues you experienced regarding the engineer visit for the servicing of your unit. While I am pleased to hear that Stefan was able to assist and resolve the issue for you, this is not the level of service we strive to provide, and I apologise for the inconvenience caused.
We would appreciate the opportunity to look into this matter further. Please could you contact us at Customervoice.CUK@culligan.co.uk, quoting your Trustpilot review so that we can investigate and address your concerns fully.
We look forward to hearing from you and thank you for bringing this matter to our attention.
Kind regards,
Hardeep
Customer service team
Kam was extremely helpful and a real…
Kam was extremely helpful and a real pleasure to speak to.
June 17, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your kind feedback.
We’re delighted to hear that Kam was so helpful and a real pleasure to speak with. Providing friendly customer support is what we aim to achieve, so it’s great to know that Kam delivered precisely that.
We will make sure your lovely comments are passed on to Kam; he will be very pleased to receive your recognition.
Kind regards,
Chris
Customer Service Team
Leo was very helpful
June 17, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We’re pleased to hear that Leo was very helpful. Providing good customer support is something we always strive for, so it’s great to know this was reflected in your experience.
I will make sure your kind comments are shared with Leo; he will be glad to know his help is appreciated.
Kind regards,
Chris
Customer Service Team
Carl Castle visited our site again…
Carl Castle visited our site again today delivering water. Always very professional and friendly, he is so helpful and nice. Would recommend to anyone.
June 17, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your wonderful feedback.
It is great to know that Carl continues to provide such professional, friendly, and helpful service during his visits. It’s fantastic to know that his positive attitude and dedication have made such a strong impression.
Your recommendation means a great deal to us and we will be sure to pass on your kind words to Carl; he will be happy to receive your praise.
Kind regards,
Chris
Customer Service Team
Anthony Phillips
Anthony Phillips. Excellent service engineer. Helpful and attentive. Best part of Culligan is Anthony and without him making up for the administrative side of culligan we would look for a new supplier. He deserves praise for his customer service and care
June 17, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for taking the time to share your feedback.
We’re delighted to hear that Anthony provided you with such excellent service and has made a positive impact. His helpful and attentive approach truly reflects the level of care we aim to deliver to all of our customers.
We appreciate your honest comments regarding the wider experience. Feedback like this is incredibly valuable, and please be assured that your concerns regarding the administrative side will be shared with the relevant teams for review and improvement.
Anthony’s dedication and customer service will certainly be recognised; we will ensure your kind words are passed on to him.
Kind regards,
Chris
Customer Service Team
We had a lovely delivery today and Dean…
We had a lovely delivery today and Dean Creasey was really helpful in helping installing new water coolers
5 star rating
June 17, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your kind feedback.
We’re delighted to hear that you had a lovely delivery experience and that Dean was so helpful during the installation of your new water coolers. Providing a smooth and supportive service is our aim, so it’s great to know Dean delivered this for you.
I will make sure that your comments are passed on to Dean; he will be glad to know how much he is appreciated.
Kind regards,
Chris
Customer Service Team
Harassment, terrible customer service, will let you down
By far the worst provider I've had to deal with. Quoted and sent contracts for a series of short term hire events around the UK. Deliveries regularly late, pickups not carried out on time. And then to top it off the contract they'd agreed to for Northern Ireland wasn't fulfilled because they had no depot in NI or ROI, despite assuring me on the phone that they did.
Since closing my account in 2022 after they collected all items and we paid all invoices, they have repeatedly threatened to take me and the company I work for to court. I have had roughly two dozen phone calls from them since, including calls to "see if you need any more water", calls to "arrange services of your coolers" which we don't have, and also to apologise for their multiple errors and their treatment of me and the company I work for.
November 2025 I received a phone call confirming that my account has been closed and all of my contact information deleted from their system. Despite this, I still receive monthly phone calls to "confirm my company's contact details".
Avoid avoid avoid - they will let you down and harass you. Beyond a joke.
June 16, 2026
Unprompted review
Reply from Culligan UK
Hi Mark,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and apologise for the frustration and inconvenience this situation has caused.
We understand your concerns regarding the delivery and collection issues you experienced, as well as the confusion surrounding the Northern Ireland service arrangements. We appreciate how disappointing it must have been when the service provided did not meet the expectations that had been set.
We are also sorry to learn of the difficulties you have experienced since your account was closed, particularly regarding the continued contact and the impression that your details had not been removed as previously advised. We recognise how frustrating this must be and understand why this has impacted your view of our company.
We take comments such as these very seriously and would welcome the opportunity to investigate the matters you have raised, including the ongoing contact you have received. Please contact us directly with your company details so that we can review your records thoroughly and ensure any necessary action is taken.
Thank you for bringing these concerns to our attention. Feedback such as yours helps us identify areas where we need to improve and strengthen our processes.
Please would you get back to us on this email, Customervoice.cuk@culligan.co.uk, please reference the review. I look forward to hearing from you.
Kind regards,
Hardeep
Customer service Team
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