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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The 5 stars are down to one individual who is an asset to Culligan. Without her support, persistence and commitment to doing what she said she would do, this review would have been the opposite. Harde... See more
Company replied
We were visted by a Christopher Thompson and he was honestly a delight. Thorough and informative service, personable, funny, friendly, and all round great at the job he came to do. Happy to have him... See more
Company replied
A query which had proved to challenging for others within the company was resolved inside 30 minutes following a phone call with Amy BENNETT. She set a fine example and owned the problem and resolve... See more
Company replied
Company details
- Bottled Water Supplier
- Drinking Water Fountain
- Hot Water System Supplier
- Office Equipment Supplier
- Office Supply Store
- Water Filter Supplier
Written by the company
Culligan UK provides innovative and high-quality water solutions to homes and businesses across the UK. The company offers a wide range of products designed to address various hydration-related challenges. These include drinking water systems such as bottled and bottle free watercoolers, water softeners, filtration systems, and more. In addition to our product offerings, Culligan UK prioritises customer satisfaction and provides comprehensive service, including installation, maintenance, and regular filter changes. Our service technicians are highly trained and equipped to ensure optimal performance and longevity of the equipment. Our mission is to provide better, sustainable drinking water for everyone – at home, at work, or on the go.
Your water provider - at work, at home, on the go.
Written by the company
- We offer a full range of hydration solutions to suit you.
- Culligan UK is known for its commitment to providing high-quality drinking water solutions, exceptional customer service, and promoting the importance of clean and healthy hydration.
Contact info
Culligan (UK)Ltd, Trafalgar House, Trafalgar Business Park, Dereham, Norfolk, NR191JG, United Kingdom
- 0333 600 1845
- customerservice.cuk@culligan.co.uk
- culligan.co.uk
4.6
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Great service and Dean is always polite…
Great service and Dean is always polite and happy to help with anything we need 😊
June 16, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your kind feedback.
We’re glad to know that you consistently receive great service from Dean and that his polite and helpful approach makes such a positive difference. It’s always encouraging to know when our team members go the extra mile to support our customers.
We’ll be sure to pass your lovely comments on to Dean; he will glad to know how much his efforts are valued.
Kind regards,
Chris
Customer Service Team
Carl Castle delivered our water this…
Carl Castle delivered our water this morning and fully explained the new on line ordering system with a handy QR code too
June 16, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We’re delighted to hear that Carl provided such a positive experience during your delivery. It’s great to know he took the time to clearly explain the new online ordering system and share the QR code to make things even more convenient for you.
We’ll be sure to pass your kind comments on to Carl; he will be very pleased to hear your feedback.
Kind regards,
Chris
Customer Service Team
A nightmare to have water delivered
Adding a new location to my existing accounts have proven to be a nightmare. After 3 months of adding this new location, only a water dispenser and initial 3 bottles of water were supplied. All subsequent orders of water have never been delivered. In fact, Culligan is so desperate for revenue that they placed all of my accounts on automated water ordering without my permission and invoices me as if I am a bottomless well. Excessive water bottles were delivered which occupied spaces in my shops causing health and safety issues. When I asked for all automated water orders to be stopped, I continue to receive delivery notification of water, I have had to contact customer services so many times distracting me from running my business. The water I ordered whether via email or via phone to a location I needed was never delivered, in fact they attempted to deliver to all sorts of location other than one location that needed water. Then when I queried, Culligan said they could not find the location post code but strange that Culligan is able to invoice me for that post code. Culligan customer service agents are all staffed by foreign workers. None of them follows through a query from start to finish. They like to jump in at any points. So 1 query may be dealt with by many agents, it is no wonder none of my query gets resolved.
Before you sign up with Culligan, I suggest you think twice. Hopefully your experience will be better than mine.
June 16, 2026
Unprompted review
Reply from Culligan UK
Hi ,
Thank you for taking the time to share your feedback. We are very sorry to hear about the difficulties you have experienced while adding your new location and managing your account.
We understand how frustrating it must have been to deal with repeated delivery issues, unwanted stock, and the time spent chasing updates when your focus should be on running your business. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
We are particularly concerned by your comments regarding water deliveries, account management, and the communication you have received. We appreciate that having multiple contacts involved can make it difficult to reach a resolution, and we are sorry if this has been your experience.
We would welcome the opportunity to investigate these issues fully, including the delivery errors, automated ordering concerns, and the problems you have encountered with your new location.
Please would you get back to us on this email, Customervoice.cuk@culligan.co.uk, please reference the review. I look forward to hearing from you.
Thank you again for bringing these concerns to our attention. Your feedback is invaluable in helping us identify where we need to improve.
Kind regards,
Hardeep
Customer service team
Was visited today by David A Davies…
Was visited today by David A Davies from Culligan water.
I am incredibly impressed by his friendliness, professionalism and efficient service.
Obviously David enjoys his job answering any question I had and just a lovely chat in general.
An absolute asset to your company.
Give that man a raise!!!
June 15, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your fantastic feedback.
We’re absolutely delighted to hear about your experience with David. It’s wonderful to know that his friendliness, professionalism and efficiency has made such a positive impression, and that he took the time to answer your questions while making the visit enjoyable.
Comments like yours reflect the high standards we strive for. We could not agree more; David is a real asset to our team. We will be sure to share your kind words with him in recognition of his outstanding work.
Kind regards,
Chris
Customer Service Team
Exceptional service and really goes out…
Exceptional service and really goes out his way to make nothing but perfection.
June 15, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We’re delighted to hear that you received such exceptional service. It’s especially rewarding to know that our team member went above and beyond to ensure everything was completed to the highest standard.
Providing a seamless and high-quality experience for our customers is always our aim, and your comments are greatly appreciated. We will be sure to share your kind words with the team in recognition of their dedication.
Kind regards,
Chris
Customer Service Team
Carl call to the office to pick up a…
Carl call to the office to pick up a unit from an other customer and I spoke to him about the situation with my Oder he said he would sort it out for me within an hour he was back to install the unit for me thanks Carl
June 15, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your wonderful feedback.
We’re delighted to hear about the excellent service you received from Carl. It’s fantastic to know that he took the time to listen to your situation and acted so quickly to resolve the issue for you.
Going above and beyond to support our customers is something we take pride in; your comments truly highlight Carl’s dedication and commitment to great service. Naturally, we will be sure to share your kind words of appreciation with Carl.
Kind regards,
Chris
Customer Service Team
Always a pleasure when Culligan attend…
Always a pleasure when Culligan attend to carry out a service for us. Dean Creasey today was great, very friendly and super helpful.
June 15, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your kind feedback.
We’re pleased to hear that you consistently have a positive experience when our team attends and that this was reflected when Dean provided such friendly and helpful service during his visit.
It’s always our aim to deliver a professional and friendly customer service. As Dean provided this, we will make sure that your appreciation of his efforts are passed on to him.
Kind regards,
Chris
Customer Service Team
Carl castle delivered our water for us
Carl castle delivered our water for us, very friendly guy, very efficient and great customer service! Thank you Carl!
June 15, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your lovely feedback.
We’re pleased to hear that Carl delivered such friendly and efficient service, along with great customer care. It’s always encouraging to know when our team members leave a positive impression.
Your kind words will be shared with Carl; he will be happy to learn he has made such a positive impression in light of his excellent work.
Kind regards,
Chris
Customer Service Team
Stephen W
Stephen W. not only delivered the water with a smile, as always, but also repaired broken taps on the cooler. Outstanding service!
June 15, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your kind feedback.
It is great to hear about the outstanding service you received from Stephen. It’s great to know that he not only delivered your water with his usual friendly attitude, but also ensured that the taps were repaired.
Providing helpful, reliable, and friendly service is our goal; your comments are a fantastic reflection of this. We will be sure to share your kind words with Stephen. He will be happy to receive your kind praise.
Kind regards,
Chris
Customer Service Team
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We’re delighted to hear that you received such great and friendly service from Dean. We take pride in delivering a positive experience, and it’s always wonderful to know when our team is making a difference.
Your kind comments will be shared with Dean in recognition of his excellent service.
Kind regards,
Chris
Customer Service Team
Delivery from Lesley Wilkinson today
Delivery from Lesley Wilkinson today! Very professional and very helpful. Thank you.
June 12, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your kind feedback.
It's great to hear that Lesley provided such professional and helpful service during the delivery. She takes great pride in looking after our customers, so your comments will mean a lot to her.
We’ll be sure to pass your kind words on to Lesley, so she receives the recognition she deserves.
Kind regards,
Chris
Customer Service Team
EH Smith Water Cooler Service
Stefan arrived and promptly carried out the water cooler service. He also had a fantastic telescopic chair.
June 12, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We’re delighted to hear that Stefan provided both prompt and efficient service when carrying out the water cooler maintenance. It’s great to know everything was completed smoothly and we’re glad that his fantastic telescopic chair didn’t go unnoticed.
We’ll be sure to pass your kind comments on to Stefan so that he and the fantastic telescopic chair receive the recognition they deserve.
Kind regards,
Chris
Customer Service Team
Jamie Mcvey provided a good service and…
Jamie Mcvey provided a good service and was professional.
June 12, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We’re pleased to hear that Jamie provided good service and maintained a professional approach throughout. Delivering a high standard of service is what we aim to achieve.
We’ll be sure to pass your kind words on to Jamie; your comments will be very much appreciated.
Kind regards,
Chris
Customer Service Team
Stephen Webster
Stephen is always friendly and provides a great service to us at FP Mailing.
June 12, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We’re delighted to hear that Stephen consistently provides you with such friendly and great service. He takes real pride in delivering a positive experience, so your comments will mean a lot to him.
We’ll be sure to pass your feedback on to Stephen to acknowledge his excellent work.
Kind regards,
Chris
Customer Service Team
Steffan Homer
Steffan Homer - couldn’t ask for a better service engineer, very friendly and efficient
June 12, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your fantastic feedback.
We’re delighted to hear that Stefan provided such a high level of service. Your comments about his friendliness and efficiency are greatly appreciated, and we completely agree; he’s a real asset to the team.
We’ll be sure to pass your kind words on to Stefan so he receives the recognition he deserves.
Kind regards,
Chris
Customer Service Team
I always find the Wolverhampton service…
I always find the Wolverhampton service centre to be totally committed to giving the very best service Kevin is absolutely the best running the centre Pete delivered my water this morning what a lovely friendly guy also my cul de sac was a little blocked so Pete carried the 2 bottles to me as he could not get his vehicle up to me Review left by Susie Priest
June 12, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you, Susie, for taking the time to share such wonderful feedback.
We’re delighted to hear your kind comments about our Wolverhampton service centre and the commitment shown by the team. Kevin will be especially pleased to know his leadership is recognised, and we’ll be sure to pass on your praise to him.
It’s also great to hear about your experience with Pete. We’re so glad he was able to go the extra mile to ensure your delivery was completed, even with the access challenges, and that his friendly approach made a positive impression.
Your feedback truly means a lot to us, and we’ll make sure both Kevin and Pete receive your kind words.
Kind regards,
Chris
Customer Service Team
Always good to see Carl 👍 highly…
Always good to see Carl 👍 highly recommend
June 12, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We're delighted to hear that you always enjoy seeing Carl and that you would highly recommend him. He consistently strives to provide a friendly and reliable service, so your comments will mean a great deal to him.
We’ll be sure to pass your feedback on to Carl in recognition of his excellent work.
Kind regards,
Chris
Customer Service Team
Excellent service
Excellent service. Bruce Rankin was polite, friendly, efficient and helpful.
June 11, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your feedback.
We’re delighted to hear about your experience with Bruce. It’s great to know that he provided such efficient service, delivered in a polite and friendly manner. These are standards we aim to deliver to all our customers.
We’ll be sure to pass your kind words on to Bruce; he will be most pleased to receive your recognition.
Kind regards,
Chris
Customer Service Team
Jason Morgan was very helpful
Jason Morgan was extremely helpful—he resolved all my queries and kept me updated throughout the process.
Thank you very much.
June 11, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your kind feedback.
We’re delighted to hear about your positive experience with Jason. It’s great to know that he was extremely helpful and resolved all your queries, all while ensuring you were regularly updated. This is exactly the level of service we aim to achieve.
We’ll be sure to pass your comments on to Jason; your recognition of his efforts will be very much appreciated.
Kind regards,
Chris
Customer Service Team
Would just like to say a huge thank you…
Would just like to say a huge thank you to Matt Stolton covering Marden Kent area and came to Folkestone to drop my water off. Very kind helpful guy .
June 11, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your wonderful feedback.
We’re delighted to hear about your positive experience with Matt. It’s good to know that he delivered your order with both a kind and helpful attitude.
It is very kind of you to offer such praise. We will make sure your recognition is passed on to Matt.
Kind regards,
Chris
Customer Service Team
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