Great selection of products. However disappointed to see the shipping to Ireland has dramatically increased to 10 euro for orders under 150euro. This will put me off shopping from cult beauty in the f... See more
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Review summary
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Everything I ordered arrived safely. The packing was great. I have a note on the courier. The package arrived on Thursday morning to Muscat but they are delivered next Monday. Took more than a week to... See more
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All products are really great, I am not satisfied with the delivery service, the box was heavily smashed - luckily all inside is safe and sound. Please pay attention to the delivery company you are wo... See more
Lot of products, you ship to Israel and your prices are okay. But I recently tried to cancel an order I made by mistake and the answer was that they “can’t cancel the order “. Very disappointed about... See more
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Company details
Written by the company
Aside from eliciting squeals of delight when it arrives at CBHQ (a sure-fire sign that we’re on to a winner), it also has to exceed all our expectations (and often shift the goalposts altogether). These are the products you will. not. be. parted from – the jars you dutifully decant, the tubes you scissor open and the bottles you store upside down to ensure you don’t waste a single drop. Firm fixtures of make up artists’ kits, you’ll find these formulas jealously guarded backstage at fashion weeks and photoshoots, and also in the bathrooms of the AAA-List who choose these products for love (not money). Staggeringly efficacious, these do ‘what they say on the tin’ and then some… the only thing they will not do is disappoint.
Contact info
United States
- cultbeauty.com
4.1
Great
45K reviews
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quick delivery to the South of Holland
quick delivery to the South of Holland.
products are as expected and price is okay.
August 17, 2026
A truly reliable on line beauty store!
What makes my shopping experience really satisfactory is that in case that something goes wrong with an order (in terms of my experience, some orders of mine got lost in transit) the replacement of orders took place immediately.
August 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Lost package
You lost my package so that was disappointing.
I’m disappointed with this experience. My parcel was lost in transit and I had to contact customer service myself after there were no tracking updates for several days. I appreciate that a replacement was eventually arranged, but the whole situation was very frustrating, especially after waiting for my order and receiving no updates.
I would have appreciated better communication and perhaps a goodwill gesture for the inconvenience caused.
I talked to your agent Luke and he did his job correctly so this has nothing to do with him.
August 14, 2026
Reply from Cultbeauty
Hi Lara,
We sincerely apologise for the disappointing experience you had with your lost package and the lack of updates. We understand how frustrating it is to wait for an order and then have to chase for information. We appreciate you acknowledging our agent's assistance in arranging a replacement. We are actively looking into ways to improve our communication and prevent similar situations in the future.
I just sent you a message. Please take a look when you get a chance.
Best,
Natalia
Great site, quick, efficient
Great site, always on time with products corresponding to the description. Quick delivery.
August 17, 2026
Easy to order, quick to deliver
It was so easy to order and it was delivered securely quickly.
August 12, 2026
Arbitrary decision
Arbitrary decision Order number 770860732
I have been ordering from the Cult Beauty website for several years now, and my shopping experiences have always been brilliant. However, when you encounter logistical issues for which the website is responsible, it becomes necessary to contact its legal department and reiterate the relevant legal provisions. Cult Beauty has always sent me parcels requiring a signature on delivery, which guarantees protection against theft. Following the loss or theft of a parcel, I contacted the post office. The postal service identified a white van in my neighbourhood, closely following the designated Colissimo delivery driver and thereby stealing parcels left in letterboxes. An investigation was launched at my request. Customer services accepted responsibility and decided, in a completely arbitrary manner, to delete my account. The customer is therefore paying the price for gross negligence, and the company is thus revealing its true colours.
This is unacceptable; we are victims twice over.
Hi Natalia
That’s very kind of you; you’ve reminded me that, following this delivery, my account has been closed, and you’ve apologised for this inconvenience and the consequences of this decision.
Your email reply is a load of rubbish. Without wishing to offend you, you haven’t provided any justification.
July 30, 2026
Unprompted review
Reply from Cultbeauty
Hi Mona,
I am truly sorry to hear about the incredibly frustrating experience you've had with your recent order and the subsequent issues.
I just sent you a message. Please take a look when you get a chance.
Best,
Natalia
10 euro delivery charges (20% of the…
10 euro delivery charges (20% of the price of my purchase!)!. Last time it was almost twice chipper All my points go to the delivery charges… No free samples. No birthday vouchers. It’s not OK
I’m buying until I spend all my points
August 17, 2026
Excellent customer service
Excellent customer service. Everyone I spoke to was very kind, helpful and professional. They handled my issue quickly and made sure everything was resolved. I’m very happy with the way they treated me and with the final outcome. Thank you so much! 😊
June 25, 2026
arrived damaged, poorily packaged
The shampoo and conditioner bottles were poorly packaged, arrived damaged, and have been sent back. We are still waiting for a refund, or please resend new items that are packaged securely
July 31, 2026
Reply from Cultbeauty
Hi,
Thank you for bringing this to our attention. I sincerely apologise for the damaged packaging and the inconvenience this has caused. We understand your frustration and are actively looking into this matter to ensure a better experience for our customers.
I just sent you a message. Please take a look when you get a chance.
Best,
Natalia
It was Perfect
August 17, 2026
The company has a range of products…
The company has a range of products that are difficult to access and are quite expensive.
June 20, 2026
Happy customer
Fast delivery and an easy transaction! The delivery was from the Netherlands, so there was no need to go through customs.
August 14, 2026
I’m really happy with The Fine By Me…
I’m really happy with The Fine By Me Edit! It’s a beautifully curated selection of products, with lots of great items to discover. Everything feels well chosen and the set is perfect for trying new beauty favorites. A lovely edit and definitely worth it!
August 17, 2026
I have shopped with cult beauty for…
I have shopped with cult beauty for many years and the majority of the time have received great customer service. Two weeks ago I purchased a vanity case which arrived with a faulty zip. I contacted customer services straight away and asked for instructions on how to send this item back, but still have received no information. I’m very disappointed because the case was for my holiday, which I have now arrived back from.
August 12, 2026
Unprompted review
Reply from Cultbeauty
Hi Louise,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the request sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Stephen
I love this shop and the delivery was…
I love this shop and the delivery was fast.
Good prices, good choice of products and brands.
Love to purchase from this online shop
August 10, 2026
Everything was great
August 17, 2026
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