ordered an alien aero system for a very good price, cheaper then from the Alien Factory in GB. delivery to germany was a bit late, but didnt cost me anything although there were multiple delivery... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
extrem slow website, did know if ordered correct Item because translations was soo extrem bad that i just hope it was correct size every click on website takes more then 4!!!!! SECONDS thats a big... See more
Company replied
Hi I don't really speak french but I want to say I had a pleasant experience with shopping from germany. Really fair prices right now and not abusive like other shops that take advantage of the sit... See more
Company replied
I ordered a growtent. It has been hard to find since they are extremely sold out currently, but luckily i found one on culture indoor. Have been a bit suspisious about the company because there are a... See more
Company replied
Company details
- Garden Center
- Do-it-Yourself Shop
- Garden
- Garden Furniture Shop
- Green Walls and Divides Store
- Pond Supply Store
About Culture Indoor
Written by the company
Culture Indoor : expert de la culture en intérieur, de l’hydroponie et de l’autoproduction depuis 2002
Depuis plus de 20 ans, Culture Indoor accompagne tous les passionnés de jardinage en intérieur, qu’ils soient débutants ou cultivateurs confirmés. Précurseur du growshop en ligne en France, nous sommes aujourd’hui un acteur majeur en Europe dans les domaines de la culture indoor, de l’hydroponie, de l’aéroponie, de la permaculture urbaine et de l’autoproduction responsable.
Notre boutique en ligne propose plus de 10 000 références en matériel horticole : lampes horticoles LED, systèmes d’éclairage CMH ou HPS, engrais organiques et minéraux, tentes de culture, systèmes hydroponiques complets, extracteurs d’air, filtres à charbon, brumisateurs, testeurs pH/EC, systèmes d’irrigation goutte-à-goutte, etc.
Nous distribuons les plus grandes marques du marché : Platinium Hydroponics, Calitek, Terra Aquatica, Plagron, Biobizz, Secret Jardin, GSE, Canna, Superplant... Toutes sélectionnées pour leur fiabilité, leurs performances et leur compatibilité avec les exigences de la culture en intérieur.
Grâce à notre stock disponible en France, nos livraisons rapides et notre service client expert, nous garantissons une expérience d’achat fluide et sécurisée. Notre équipe est composée de professionnels de la culture indoor, prêts à vous conseiller à chaque étape de votre projet.
Culture Indoor, c’est aussi une base de connaissances unique : guides d’achat, tutoriels vidéo, comparatifs techniques, fiches pratiques... tout pour apprendre à cultiver facilement chez soi, en terre, en coco ou en système hydroponique.
Avec plus d’un million de clients satisfaits et une communauté active à travers la France et l’Europe, Culture Indoor est la référence incontournable pour toutes vos cultures en intérieur.
Contact info
4.2
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 36% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Culture Indoor
Bonjour,
Nous vous remercions pour votre avis positif.
Belle journée
L'équipe Culture Indoor :)
Advertisement
Reply from Culture Indoor
Bonjour,
Nous vous remercions pour votre avis positif.
L'équipe Culture Indoor
BON MATOS DE CULTURE INDOOR
January 12, 2024
Reply from Culture Indoor
Bonjour,
Nous vous remercions pour votre avis positif.
L'équipe Culture Indoor
Perfect👍😘delivery was fast to germany…
Perfect👍😘delivery was fast to germany and the Produkt was perfect👍
February 1, 2024
Reply from Culture Indoor
Bonjour,
Nous vous remercions pour votre avis positif.
Belle année 2024 :)
L'équipe Culture Indoor
SCAM shop Be aware!
I was in the skies! i had found the perfect product for my setup!! but from there its a nightmare :( i have now waited for 17 days and still the packet isnt even shipped out of origin country!!!??? this is awful! stay away from this company, esp if you are non-france. you will get little to no help at all.... im still missing my lamp, and noone updates me on anything.... this was my bumbest choice of shops ever... :( My crop is dead as result of a week in darkness, the packet has been stopped 2 times because of missing tax papers from seller(!!) and now i dont know a thing..... i wish no one of you out there the same, stay therfore away!!
edit:) Today 09,02,2024 i got this message as you can see of the answer. so now we have to see if its done correct this time..... almost 3 weeks after order.
OKAY UPDATE:
Today tuesday 13.02.2024 i`ve had enough of this filthy company.
They are a bunch of liars all of them i have been in contact with, and they play victim and claim i am the one that is the problem!!(??) well, to EVERYONE out there!! if you wanna see for yourself how theese people handle their customers, i got copy of every little word between me and the customer "service", for you to look at. i WARN YOU ALL about this shop cultureindoor.com! they will hustle you and try to make you look like the bad guy.
I ordered one product 20.01.2024, and today 13.02.2024 it still has not been shipped to me! they act like total loss of common sense, and they refuse to speak english, so you sit like a stupid fooled customer and wait, as they tell you lies about the order who is on its way and bla bla bla.. suddenly they stop answering my e-mails, my on-site messages, telephone and in general act like hustlers. they owe me almost €400, but an aswer with a final and TRUE reliable concluson.
i see no other possibillities than go to police and press charges on them for steeling my money or at least try.
I know they answered here, just a lot more lies! they hav not done a yhing in this case! but im takin it as i said to the police, then Youtube, agri-tv and every review site on the internet, now i am sooo pissed off!!
cultureindoor.com = SCAM
January 20, 2024
Unprompted review
Reply from Culture Indoor
Hello,
We have done our utmost since the beginning of the problems encountered with your delivery, once again our apologies for the problem with the carrier. Your parcel is now unblocked and should be delivered shortly.
We wish you a nice day and a good weekend.
Sabrina to Culture Indoor :)
UPDATE :
Your package has been returned to us, the refund on your credit card is ok.
Advertisement
Emballage au top
December 19, 2023
Reply from Culture Indoor
Bonjour,
Nous vous remercions pour votre avis positif.
Belle année 2024 :)
L'équipe Culture Indoor
Reply from Culture Indoor
Bonjour,
Nous vous remercions pour votre avis positif.
Belle année 2024 :)
L'équipe Culture Indoor
Reply from Culture Indoor
Hello,
We're sorry to hear that you're experiencing problems with your order, and we apologize for the inconvenience.
Unless we are mistaken, we are not aware of this problem.
We invite you to contact our customer service department by telephone on +331.64.21.20.00 from Monday to Friday, 10am to 12pm and 2.30pm to 4pm, or by filling in the online contact form at https://www.cultureindoor.com/fr-fr/nous-contacter, so that we can quickly find a solution.
Best regards.
The Culture Indoor team
Part has not arrived
Part has not arrived. Customer service has replied but with no help…
November 24, 2023
Reply from Culture Indoor
Hello,
According to the Chronopost tracking system, you have received your parcel. In addition, we replied to your e-mail dated 30/11/2023 and opened a claim with the carrier the same day. We wish you a nice day.
The Culture Indoor team
Advertisement
Service impeccable.
October 18, 2023
Reply from Culture Indoor
Bonjour,
Nous vous remercions pour votre avis positif.
A très bientôt :)
L'équipe Culture Indoor
Very disappointed don't order from…
Very disappointed don't order from them! I didn't get the product or my money back.
And they don't answer me in their customer service.
October 26, 2023
Reply from Culture Indoor
Hello,
The refund of your order was made yesterday, please check your emails and or junk mail. Best regards.
Le service client Culture Indoor
Parfait au top
October 23, 2023
Reply from Culture Indoor
Bonjour,
Nous vous remercions pour votre avis positif.
A très bientôt :)
L'équipe Culture Indoor
Everything on point and on time
Everything on point and on time. They have things i couldn't find elsewhere in Italy for the same prices or in the same quantities available. Will buy again for sure.
October 23, 2023
Reply from Culture Indoor
Bonjour,
Nous vous remercions pour votre avis positif.
A très bientôt :)
L'équipe Culture Indoor
Advertisement
Reply from Culture Indoor
Bonjour,
Nous vous remercions pour votre avis positif.
A très bientôt :)
L'équipe Culture Indoor
Reply from Culture Indoor
Bonjour,
Nous vous remercions pour votre avis positif.
A très bientôt :)
L'équipe Culture Indoor
I'm very satisfied with this shop
I'm very satisfied with this shop, good communication, reasonable price, very good quality and fast shipping. Moreover this shop has some products that you can't buy somewhere else.
August 9, 2023
Reply from Culture Indoor
Bonjour,
Nous vous remercions pour votre avis positif.
A très bientôt :)
L'équipe Culture Indoor
rapide simple efficace
July 10, 2023
Reply from Culture Indoor
Bonjour,
Nous vous remercions pour votre avis positif.
A très bientôt :)
L'équipe Culture Indoor
Advertisement
Reply from Culture Indoor
Bonjour,
Nous vous remercions pour votre avis positif.
A très bientôt :)
L'équipe Culture Indoor
Reply from Culture Indoor
Bonjour,
Nous vous remercions pour votre avis positif.
A très bientôt :)
L'équipe Culture Indoor
The package was not delivered
The package was not delivered, although Chronopost said it was. The pickup point Getij 17 in Groningen said nothing was there.
Second, I find the messages and language switch rather confusing.
July 5, 2023
Reply from Culture Indoor
Bonjour,
Nous sommes navrés d'apprendre que vous rencontrez des soucis avec votre commande et nous nous excusons pour cela.
Sauf erreur de notre part nous n'avons pas eu connaissance de ce problème.
Nous vous invitons à contacter notre service client par téléphone au 01.64.21.20.00 du lundi au vendredi de 10h à 12h et de 14h30 à 16h ou en remplissant le formulaire de contact en ligne https://www.cultureindoor.com/fr-fr/nous-contacter afin que nous puissions trouver une solution rapidement.
Cordialement.
L'équipe Culture Indoor
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.