Cupple | Cup + Bottle Reviews 94

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's clever and space-saving design, highlighting its multi-use functionality and the convenience of having both a water bottle and coffee cup in one unit. Many appreciate the product's quality, modern aesthetic, and its ability to keep drinks hot or cold for extended periods. The customer service and delivery experience are also consistently described as excellent, with people noting prompt service and helpful support. However, some customers were not happy with specific aspects of the product's execution. Issues mentioned include the outer sleeve not closing securely or falling off, the cup not sealing properly leading to spills, and the bottle not maintaining temperature as expected. A few people also reported quality concerns such as unwelded seams, paint defects, or the product arriving with dents.

What people talk about most

Product

Customers had positive experiences with the product, praising its clever and space-saving design, premium... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the premium feel, clever design, and... See more

User experience

Clients share positive opinions on user experience, highlighting the product's clever and sleek design, which... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speedy and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its excellence and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’d give this idea a million points! It’s clever, useful, and a huge space-saver since you always have it with you. The materials feel premium, and the powder-coated finish looks great. ​However, the... See more

Company replied

Rated 4 out of 5 stars

I made a bulk order for corporate gifts at an event. Customer service was excellent, delivery on time and I am really pleased with the look and feel of them. Just one observation that the coffee cup... See more

Company replied

Rated 4 out of 5 stars

Immediately attracted to the multi use aspect of this product. The modern slim design and choice of colours was also a deciding factor. So much so that I bought one for the wife too and she loves it.... See more

Company replied

Rated 4 out of 5 stars

It's a great product, it does make life on the go easier. However there a couple of features I was disappointed it didn't had. The cup's lid cannot be sealed so spills can easily happen, and the bott... See more

Company replied


Company details

Written by the company

A reusable cup and reusable water bottle combined in one, reducing the number of items to carry for a sustainable, on the go lifestyle. Save space. Reduce waste.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

94 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent service and wonderful product, love it!

Fast and friendly service, easy to order, excellent quality products, very happy, I love my cupple and the new drinking straw top, so much easier to use! Can highly recommend

December 2, 2025
Unprompted review
Cupple | Cup + Bottle logo

Reply from Cupple | Cup + Bottle

Thank you, Anne! We're so glad to hear you're loving your Cupple and that the new flip straw lid has made it even easier to use on the go. We’re especially pleased you found the service friendly and efficient, that means a lot. Enjoy every sip, and thanks for spreading the word.

Warm regards,
Team Cupple

Rated 5 out of 5 stars

What an excellent idea

What an excellent idea, when space is a premium and you are on the road to have a coffee and then put the cupple back together. Really happy with this product and several people have seen and really liked it, easy to use and clean.

November 1, 2025
Unprompted review
Cupple | Cup + Bottle logo

Reply from Cupple | Cup + Bottle

Thanks so much, Matt. Really pleased to hear how useful your Cupple has been while travelling, that’s exactly what it was designed for. Space-saving, convenient, and no need to compromise on your daily coffee or hydration. Delighted to hear it’s turning heads too.

Warm regards,
Team Cupple

Rated 5 out of 5 stars

Love my cupple

Love my cupple. Now I only need to pick up my water bottle and put it in my bag knowing I have a coffee cup if I need it. Love the new sipper lid. It totally improves my drinking experience while out and about!

December 18, 2025
Unprompted review
Cupple | Cup + Bottle logo

Reply from Cupple | Cup + Bottle

Hi Nicole,

We love this review. It summarises things perfectly!

Thanks so much for your kind words, we're glad you're loving Cupple.

Warm regards,
Team Cupple

Rated 5 out of 5 stars

Outstanding product & service

Excellent product and outstanding customer service.
I purchased one of the new couple coffee lids with the seal to make my cupple perfect... and it's so good.
Great value, speedy delivery, awesome customer service - a big thank you from me, or looks amazing and is so useful and saves new time and space ...

December 5, 2025
Unprompted review
Cupple | Cup + Bottle logo

Reply from Cupple | Cup + Bottle

Hi Bryce,

Thanks so much for your glowing review!

So glad that you’re loving the new cup lid, and that the product got to you so quickly.

Warm regards,
Team Cupple

Rated 5 out of 5 stars

Excellent service

Excellent service. Thank you.

November 26, 2025
Cupple | Cup + Bottle logo

Reply from Cupple | Cup + Bottle

Hi Carol,

So glad you got the service you expected. Enjoy your new bottle and cup lids!

Warm regards,
Team Cupple

Rated 5 out of 5 stars

My partner loves her cupple

My partner loves her cupple. Uses for work the gym . Choir practice and days out. So usfull. Hoping she buys me one for Xmas. Dropped loads of hints

October 8, 2025
Unprompted review
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Reply from Cupple | Cup + Bottle

Hi Paul,

So glad your partner loves Cupple. Hoping she is noticing the hints, plenty of time between now and Xmas to drop a few more :)

Warm regards,
Team Cupple

Rated 5 out of 5 stars

A couple of cupples

We purchased a couple of cupples as a last minute item for a recent 3 week trip where we knew we were going to be drinking a lot of water / coffee. Unfortunately, one of the Cupples that were sent was the wrong colour, this was due to a mislabeled box. After a very quick email conversation the problem was solved and we received the right Cupple the day before we left. Absolutely fantastic customer service!!
The cupples we're great & did exactly what we expected them to, saved space, kept water cool, drinks hot. My only minor criticism being the lack of a cover on the cup cover which has been highlighted by others. It meant that you had to be careful carrying the full cup. I believe that this is being looked at and I would ask that when a solution is found that the new caps be made available as a retrofit.
Overall, a great product that does exactly what it says and fantastic customer service.

October 10, 2025
Unprompted review
Cupple | Cup + Bottle logo

Reply from Cupple | Cup + Bottle

Thanks so much for the kind review, Richard. We're really glad we could quickly sort out the colour mix-up and get your Cupple to you just in time for your trip, perfect timing.

It’s great to hear the product delivered on all fronts during your travels. Last week we launched our brand-new coffee cup lid with a secure seal. It’s now available as an accessory, so you can upgrade your current Cupple without needing to buy a full new set. You'll also need a new outer sleeve in order to make sure it fits inside.

Thanks again for the support and helpful feedback, it means a lot to our team.

Warm regards,
Team Cupple

Rated 5 out of 5 stars

The most amazing drinking tool ever!

I got bought a couple in June and I absolutely love it! The one drawer all I had was the cups lid didn’t have a closure mechanism.

When I bought my wife one, it came with a new bottle top with straw and lid with seal - I was over the moon to them find out that I could purchase them separately - can’t wait for these to arrive to make my awesome cupple even more awesome!

November 4, 2025
Unprompted review
Cupple | Cup + Bottle logo

Reply from Cupple | Cup + Bottle

Hi Donna.

It’s so good to hear how much you’re enjoying your Cupple, and that your wife’s sealed-lid version was a hit too.

You’ve timed it perfectly: we’ve just launched our new lid as a standalone accessory so anyone with an original Cupple can upgrade. Sounds like you've already snapped one up, we hope it makes your setup even more brilliant.

Thanks again for spreading the word and for being such a thoughtful early adopter.

Warm regards,
Team Cupple

Rated 5 out of 5 stars

Like new cup lid.

Like new cup lid.

October 28, 2025
Cupple | Cup + Bottle logo

Reply from Cupple | Cup + Bottle

Hi Dawn,

So glad you’re a fan of the new and improved cup lid. The silicone stopper ensures there’s no more spills!

Warm regards
Team Cupple

Rated 5 out of 5 stars

Easy process

Easy process, quick delivery, lovely product

October 28, 2025
Cupple | Cup + Bottle logo

Reply from Cupple | Cup + Bottle

Hi Lynda,

So glad you love the product and shopping experience with Cupple! Enjoy :)

Warm regards
Team Cupple

Rated 5 out of 5 stars

Arrived quickly and very impressed with…

Arrived quickly and very impressed with the Cupple and only having to carry the 1 item. Also the cup kept my coffee hot for over 2 hours.

October 28, 2025
Cupple | Cup + Bottle logo

Reply from Cupple | Cup + Bottle

Hi!

So glad your Cupple arrived swiftly and that you’re pleased with the portability and coffee cup performance.

Warm regards
Team Cupple

Rated 5 out of 5 stars

This is brilliant

This is brilliant, no more carrying around multiple cups and bottles.
Amazing quality and fast delivery. I love mine
#Travel smarter

August 15, 2025
Unprompted review
Cupple | Cup + Bottle logo

Reply from Cupple | Cup + Bottle

Hi Lisa,

#TravelSmarter... we might have to steal this hashtag ;)

So glad you love you Cupple and there's less clutter in your bag.

Warm regards,
Team Cupple

Rated 5 out of 5 stars

Great company selling a very cool…

Great company selling a very cool product.
Fab packaging and superb branding with our logo on the bottle.
Huge thanks.

October 20, 2025
Unprompted review
Cupple | Cup + Bottle logo

Reply from Cupple | Cup + Bottle

Hi Rosie,

Thanks for your kind words. So glad your cobranded order all went well and that you love the product.

Warm regards,
Team Cupple

Rated 5 out of 5 stars

Excellent customer service…

Unfortunately when my Cupple delivery first arrived Royal Mail failed to let me know and the parcel was returned. Elisa at Cupple turned into a life saver. She took on board my request for a different delivery method and dispatched my purchase again. Second time was the charm. I’m thrilled with the quality of the Cupples and am so excited to give them to my daughter and her boyfriend for Christmas.

October 9, 2025
Unprompted review
Cupple | Cup + Bottle logo

Reply from Cupple | Cup + Bottle

Thank you so much, Frances! We’re thrilled to hear that everything worked out in the end and that you’re happy with both the service and your Cupples. Elisa is a star — we’ll be sure to pass along your lovely words. We hope your daughter and her boyfriend love their gifts and enjoy using them as much as you enjoyed gifting them.

Warm regards,
Team Cupple

Rated 5 out of 5 stars

A fantastically clever design and so…

A fantastically clever design and so beautiful. It came in a smart packaging and I’ve had so many compliments on it, I can’t stop showing people!

October 15, 2025
Unprompted review
Cupple | Cup + Bottle logo

Reply from Cupple | Cup + Bottle

That’s wonderful to hear — thank you! We're delighted that the design has sparked such a positive reaction and that you're spreading the word. Cupple was created to be both functional and beautiful, so it’s fantastic to know it’s getting the appreciation it deserves.

All the best,
Team Cupple

Rated 5 out of 5 stars

Unique product that’s made with care

Unique product that’s made with care. There’s not many company’s who only want you to buy from them once & not come back - and this is one (because it’s so blooming good) . I can tell it’s fab quality and designed to last.

Very functional - 10/10

October 12, 2025
Unprompted review
Cupple | Cup + Bottle logo

Reply from Cupple | Cup + Bottle

Thank you so much, Chelsie — what a fantastic review. We really appreciate you recognising the care that’s gone into designing Cupple to last. Our goal has always been to offer a quality product that replaces single-use options for the long run, so your words mean a lot. We're so glad it’s working so well for you!

With gratitude,
Team Cupple

Rated 5 out of 5 stars

Efficient Order & Delivery

Order was easy and delivery was efficient and received on the day they said.
Very happy with the service.

September 25, 2025
Cupple | Cup + Bottle logo

Reply from Cupple | Cup + Bottle

Thanks Emma! We're so glad to hear your order arrived exactly as expected and that the process was smooth for you. We work hard to make sure everything from checkout to delivery is as seamless as possible, so it's lovely to know it made a good impression.

Appreciate you taking the time to leave a review!

Warm regards,
Team Cupple

Rated 3 out of 5 stars

I brought my bottle a few weeks ago

I brought my bottle a few weeks ago, it sure looks good sleek and easy to carry. However i was and remain sorely disappointed that the cup does not have a clip lip. I’m a hot chocolate
( extremely hot temperature) drinker and I was so looking forward to be out and about with my steaming hot chocolate on the move without fear of spilling on myself etc
Such a shame it is not getting the usage I thought it would. Please keep me updated if you decided to change the cup lid design.

September 9, 2025
Unprompted review
Cupple | Cup + Bottle logo

Reply from Cupple | Cup + Bottle

Thanks so much for the feedback and for sharing your experience. You're absolutely right that the current coffee cup design doesn’t include a fully sealed lid, which some customers find limiting—especially when on the move with very hot drinks.

We’re currently developing a new coffee cup solution to address this, with an updated lid that will better meet those needs. If you'd like to be the first to know when it's ready, keep an eye on our social channels or sign up to our emails for updates. Coming very soon!

Thanks again for your support and thoughtful comments—it really helps us continue improving.

Warm regards,
Team Cupple

Rated 3 out of 5 stars

Brilliant idea, but smells...

I got a Cupple as a Christmas present last year. I love the idea, its perfect for a day in the office or running errands. However - the bottle starts smelling really bad within 24 hours from deep cleaning. I have 2 other reusable metal bottles and don't have this problem with those. I clean the bottle with a bottle brush and fairly liquid, then once a week give it a deep clean with baking soda and boiling water (including the screw top). Cupple still starts smelling a day after. I even tested it where I haven't drank directly from the bottle and only poured from the bottle into a cup and the bottle still smells! I really dont understand why...

October 13, 2025
Unprompted review
Cupple | Cup + Bottle logo

Reply from Cupple | Cup + Bottle

Hi there, thanks for taking the time to share this, and I'm really sorry to hear you're having issues with odour in the bottle. We really appreciate how thorough you've been in your cleaning routine—especially since you’ve even tested it without drinking directly from the bottle.

This isn't something we hear often, especially with the type of stainless steel we use, but occasional odour build-up can happen due to certain types of water (especially hard water), lingering residue, or even invisible bacterial growth if the bottle doesn’t fully dry out between uses.

One tip we’ve found that can help is leaving the bottle to air dry fully overnight with the lid off, or wiping it completely dry after deep cleaning. Some customers also find success using a vinegar rinse (diluted 1:1 with water), letting it sit for 5–10 minutes before rinsing thoroughly.

We’d love to make this right for you and better understand what's going on—if you haven’t already, please get in touch with our support team at hello@cuppleup.com
so we can look into a replacement or explore this further.

Warm regards
Team Cupple

Rated 5 out of 5 stars

Cupple arrived when expected

Cupple arrived when expected. Well packaged. Started using it straight away. Love having a water bottle and coffee cup together. Takes up less space in my already full work bag. Works well. Am impressed. Thanks.

October 1, 2025
Cupple | Cup + Bottle logo

Reply from Cupple | Cup + Bottle

Thank you! We're so glad your Cupple arrived on time and that you're already putting it to good use. The whole idea behind Cupple is to simplify your daily routine, especially for people juggling a busy schedule, so we're really pleased to hear it's fitting neatly into your work bag and lifestyle.

Appreciate you taking the time to leave a review. Enjoy your Cupple!

Warm regards,
Team Cupple

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