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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the products for their effectiveness in managing frizz, enhancing curl patterns, and improving overall hair health, with many noting significant positive changes and compliments from others. People appreciate the high quality of the products and the positive impact they have on various hair types, including curly, wavy, and even straight hair. The company is also commended for its responsive customer service and efficient order processing, with many experiencing quick deliveries and well-packaged items. However, some people expressed dissatisfaction with certain aspects of the service and products. A few customers reported issues with delivery, such as delayed shipments or products being delivered to the wrong address. There were also isolated concerns regarding product packaging, with some experiencing leaks, and a small number of users found certain products caused irritation or were unsuitable for their hair, or did not meet their expectations for fragrance-free options or specific hair needs.

What people talk about most

Product

Reviewers highlight positive aspects of the products, with many expressing satisfaction with their... See more

Quality

Reviewers mention positive feedback about quality, with many praising the products for making their hair... See more

Delivery service

People report ambiguous experiences with delivery services. While some customers praise quick delivery, with... See more

Order

Users describe ambiguous interactions with order. While some customers praise the easy ordering process,... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers praise the "great" and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Curlsmith has taken care of my excessively frizzy hair. With only fragrance free shampoo, conditioner and leave-in conditioner, my hair feels soft and much less frizzy. I wish I had more fragrance fre... See more

Company replied

Rated 4 out of 5 stars

I have tried various curly shampoos and CurlSmith makes an obvious difference AND smells divine! However, I think they should introduce a refillable option. It makes me sad to buy a big plastic bottle... See more

Company replied

Rated 4 out of 5 stars

These products are nice to use and did give me reduced frizz and improved curl pattern immediately after first use, though it only lasted a day or so. Would like to see recycled plastic used for the... See more

Rated 4 out of 5 stars

I like your company and how to identify type of curl but why don’t you offer guidance on best products for each curl type? I don’t want to experiment and “reinvent the wheel.” You know about this and... See more


Company details

  1. #35 of 58 best companies in Hair Product Store

Written by the company

The first gourmet haircare brand specifically created for curls. Inspired by generations of home made hair remedies.


Contact info

4.0

Great

TrustScore 4 out of 5

457 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 34% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Cool Curlsmith!

I wasn't familiar with the brand, however was impressed with the reviews of a lot of their products and particularly the one I purchased. Ordering was a smooth process and I really appreciated a small size available so I didn't have to spend more on full size when I hadn't used this before. Good delivery also.

October 11, 2025
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Rated 1 out of 5 stars

Disappointed!! Tangled and dried out my thin curly hair

I have thin curly hair. The old formula was perfect, got rid of what it needed to get rid and left my curls feeling soft and bouncy even without conditioner. This new formula dried out my hair in the shower and tangled it really badly. Took a lot of deep conditioner to untangle and curls dried flat. Very disappointed!!

October 17, 2025
Rated 4 out of 5 stars

Good products for my wavy hair

Good products for my wavy hair. Easy to shop but I accidentally bought 2 same product instead of one. I couldn’t change my order even very soon after I paid so I left it. I think I will use them anyway.

October 10, 2025
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Rated 5 out of 5 stars

Lovely products that actually work

Lovely products that actually work. I have tried numerous products for curly hair with very little success. I tried Curlsmith after my go to product was discontinued. I can thoroughly recommend them.

October 9, 2025
Rated 1 out of 5 stars

Not all that

Disappointed that an email wasn't sent when the item shipped. Also, customer service was pretty underwhelming.

October 15, 2025
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Rated 5 out of 5 stars

This product has changed the entire…

This product has changed the entire look of my curls, very defined. I love the fragrance so much. Customer service was very efficient and shipping time was sufficient. I enjoyed being able to buy from you guys. A reward program would be nice.

October 8, 2025
Rated 4 out of 5 stars

Curlsmith was recommended to me by my…

Curlsmith was recommended to me by my daughter. Ordering was easy. I love the product. My only problem was that the bottle of the Weightless Cleanser was missing the factory seal under the cap. I have tried the CoWash and am very happy with my hair texture and curls. Thank you.

October 10, 2025
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Rated 5 out of 5 stars

I love their curl products

I love their curl products! I cannot speak to their customer service since I haven't had any issues that required me to reach out, but their products are amazing and I recommend them frequently.

October 10, 2025
Rated 5 out of 5 stars

HIGHLY RECOMMEND!

Products came in a timely manner, even came 2 days before original delivery date. Everything came that was ordered, packaged nicely with no leaks or spills and also got my 3 samples as requested. Overall 10/10 experience shopping with Curlsmith!!

October 14, 2025
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