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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the products for their effectiveness in managing frizz, enhancing curl patterns, and improving overall hair health, with many noting significant positive changes and compliments from others. People appreciate the high quality of the products and the positive impact they have on various hair types, including curly, wavy, and even straight hair. The company is also commended for its responsive customer service and efficient order processing, with many experiencing quick deliveries and well-packaged items. However, some people expressed dissatisfaction with certain aspects of the service and products. A few customers reported issues with delivery, such as delayed shipments or products being delivered to the wrong address. There were also isolated concerns regarding product packaging, with some experiencing leaks, and a small number of users found certain products caused irritation or were unsuitable for their hair, or did not meet their expectations for fragrance-free options or specific hair needs.

What people talk about most

Product

Reviewers highlight positive aspects of the products, with many expressing satisfaction with their... See more

Quality

Reviewers mention positive feedback about quality, with many praising the products for making their hair... See more

Delivery service

People report ambiguous experiences with delivery services. While some customers praise quick delivery, with... See more

Order

Users describe ambiguous interactions with order. While some customers praise the easy ordering process,... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers praise the "great" and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Curlsmith has taken care of my excessively frizzy hair. With only fragrance free shampoo, conditioner and leave-in conditioner, my hair feels soft and much less frizzy. I wish I had more fragrance fre... See more

Company replied

Rated 4 out of 5 stars

I have tried various curly shampoos and CurlSmith makes an obvious difference AND smells divine! However, I think they should introduce a refillable option. It makes me sad to buy a big plastic bottle... See more

Company replied

Rated 4 out of 5 stars

These products are nice to use and did give me reduced frizz and improved curl pattern immediately after first use, though it only lasted a day or so. Would like to see recycled plastic used for the... See more

Rated 4 out of 5 stars

I like your company and how to identify type of curl but why don’t you offer guidance on best products for each curl type? I don’t want to experiment and “reinvent the wheel.” You know about this and... See more


Company details

  1. #35 of 58 best companies in Hair Product Store

Written by the company

The first gourmet haircare brand specifically created for curls. Inspired by generations of home made hair remedies.


Contact info

4.0

Great

TrustScore 4 out of 5

457 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 34% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Arrived quickly

Arrived quickly. I bought the smaller size products to try. Loved them all so far, will be back for more when I have decided which ones work best.

October 13, 2025
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Rated 5 out of 5 stars

First time use Fragrance-Free Strong Hold Gel 9

For a while now, I have used Curlsmith Fragrance Free Shine Jelly, a 6 Flexible Hold. It has worked nicely on the tips of my hair to hold the curl/wave, but I wanted to find a hair gel with a stronger hold. Today was the first time I used Curlsmith Fragrance Free Strong Hold Gel. I used it on dry hair and was immediately impressed with the hold which definitely stands up to its rating of 9 Extreme Hold. This large 8 oz. supply will last quite a while, and I would definitely reorder it in the future. I would add here that Curlsmith consistently has prepared and shipped my orders out in a very short amount of time. Noticeably, the products are wrapped in quality fashion and remain undamaged until delivery. High quality and very impressive. Thank you! Susan L

October 19, 2025
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Rated 2 out of 5 stars

Not for me unfortunately

The products were recommended by a curlsmith representative whom I had asked for advice as previous products from them were not working. However the recommended products made my hair dry out and it felt like straw and even rustled like straw. When I contacted curlsmith again to inform them of such they said it wasn’t possible for this to be the case so I told them my routine and sent photos of the start to the end of the process of drying. Haven’t had a response to this. I think I’m more disappointed because the products are more expensive than other brands and when they don’t work it’s frustrating.

October 3, 2025
Rated 3 out of 5 stars

Put the Bible Verses back on CurlSmith labels!

I’ve really liked using CurlSmith products—they’ve worked well on my curls and have been part of my regular hair care routine. However, I’m extremely disappointed that the Bible verses were removed from the labels. For me, that was a meaningful part of the brand and one of the reasons I chose to support CurlSmith, even though there are other hair products that work just as well at a lower price point. With that unique touch now gone, I’m honestly reconsidering whether to continue using these products or return to other brands.

October 10, 2025
Rated 5 out of 5 stars

Ingredients you can trust

As part of the curly community, I love that I can trust this brand with ingredients and care. I have been using this brand for years and some of the products are amongst my favourite.

October 10, 2025
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Rated 1 out of 5 stars

They sent me the mini's instead of full size!

They sent me the 60ml shampoo and conditioner instead of the full size but charged me for the full size. Have contacted them to request they send out full size and am awaiting a reply. Very disappointed, first time using the company

October 10, 2025
Rated 5 out of 5 stars

Best conditioner for the scalp hands down

It’s rare to be able to use a conditioner on your scalp and I believe the witch hazel and peppermint it’s chef’s kiss 💋 love love this product I just brought 3 lol get yours I hope it’s not going to be discontinued because I haven’t seen it since the new packaging that’s what I got 3 🤞🏽

October 9, 2025
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Rated 4 out of 5 stars

I like your company and how to identify…

I like your company and how to identify type of curl but why don’t you offer guidance on best products for each curl type? I don’t want to experiment and “reinvent the wheel.” You know about this and I’d appreciate your guidance.

October 9, 2025
Rated 3 out of 5 stars

I think these products will work for me…

I think these products will work for me however I'm not clear how to use them together. It is probably spelled out on their website but I didn't want to take the time. I have multiple products of theirs - the cleaning product, conditioner, hydration, air dry, balm, and others. I just want soft waves and a process that is reliable. I wish their products were a bit more descriptive for use. Thanks.

October 8, 2025
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Reply from CURLSMITH

Thank you so much for your honest feedback — and we totally get where you're coming from. With a full routine of Curlsmith products, it can definitely feel overwhelming at first, especially if you're just looking for soft, reliable waves without a lot of guesswork. 💚

Please feel free to reach out to our customer service team who will be able to offer support (hello@curlsmith.com)

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