Currencycloud, a Visa solution Reviews 29

Currencycloud operates as a wholesale provider, meaning clients must access its services through a partner. The company delivers excellent service, with strong compliance standards and fast transfer speeds, supported by Barclays Bank. Based on a couple of years of experience, the service has been reliable and problem-free. Negative reviews often relate to partner issues rather than Currencycloud itself.

In 2026, a transfer takes 7 working days with your company, are you serious!

Nova London gb ai is taking money from my account with out my permission

Money transferred via my Bank (Bunq) but lost now.

Initially the payment was received, reverted after a couple of days.. for some strange reason. Now the money is gone... for 30 days already. I couldn't pay my supplier, BUNQ doesn't know where the money is (at Currency Cloud), Currency Cloud doesn't give feedback. Result: extra costs, lot of irritation. If you can avoid them... do!

Currencycloud offer a wholesale service, so you have to go through a partner. The service CurrencyCloud provide is excellent, their compliance is good and their speed of transfer excellent, they use Barlcays Bank. Have dealt with them for a couple of years now without any problems. Their 1 star reviews are written by people who have service issues with their partners and don't apply to CurrencyCloud.

Payment was smooth and straight forward. Have only used their service once but would be happy to use again.

They are holding on to over 300, 000 Euro, and not letting my broker have it for over 3 months!!

Be careful! Currency Cloud is a UK based payment providers, not s bank. They offer accounts directly to customers or the platform to electronic payments institutions. It is a disaster: if you ask your electronic payment institution, they have to ask to Currency Cloud. Assistance is lack and the don't solve your trouble if the funds have not found!

I am extremely disappointed with my experience with Currencycloud. My account has been frozen for over a year, and despite countless attempts to reach out for support, I have received no assistance or satisfactory response from their team.

The account was initially opened through a partnership between Currencycloud and Winvesta, but after their partnership ended, both companies have failed to take responsibility or provide any help in resolving my issue. Winvesta has informed me that they no longer have the capability to assist with issues related to Currencycloud, leaving me completely in the dark.

This prolonged freeze has caused significant financial inconvenience, and the lack of communication and support from Currencycloud is unacceptable. I have been left with no access to my funds and no clear path to resolution.

I strongly advise anyone considering Currencycloud to think twice, as their customer service and support are severely lacking. My experience has been nothing short of frustrating and stressful.

Honestly stay away , otherwise your funds will be lost beyond recovery.

Money was blocked for no reason. Already 14 days and no solution offered.

Completely hopeless customer service. I was scammed out of 100k and zero response to any of my emails. I am beginning to believe this is a place for scammers due to complete lack of oversight on their part. So I would steer clear.

Like others zero stars not an option, I have been trying to get information on multiple suspicious transactions over £200k their customer service can only be described as obstructive and slow, they haven't responded to last email in early December it's now mid January. AVOID going to report to SFO unless these monkeys supply the information I have asked for.

Used Currencycloud for a number of years. Their systems are superior to competitors. The payment cycle is extremely efficient - you are notified instantly when you confirm a trade, funds are received and a payment is made. Payment turnaround time is quicker than competitors. The platform is straight forward and easy to use. They are regulated and we've never had any security of funds issues - they are safe and secure. I've recommended using them to many people and will continue to do so

My company have been a partner of Currencycloud for the past 3 years. Through this partnership they have provided the expertise, support and resources to enable my business to go from strength to strength.

They are extremely start-up friendly and provide every opportunity to scale up your business. Not only have I been highly impressed with them, my clients are extremely happy also which ultimately is your barometer for success.

Shame you can't use Zero Stars !
Horrendous experience with significant loss.
Seem more than happy to open accounts with fraudsters in your name (with no checking and without your knowledge) to steal your money !
Then no explanation as to their 'Process' of opening an account. An absolute NIGHTMARE.
PLEASE steer clear !

used for fraud. KYC process questionable. Do NOT use!

Still trying to figure out how this firm claims it is regulated, yet it does not answer the phone. I tried to complete an application for an international swift account via one of their IBs - ActaPacific FX (actapacific com) - and have yet to hear back from either Acta or Currency Cloud. No one answers the phone and no one responds to email. Someone should check into these validity of this business relationship! Stay away from firms that use Currency Cloud Technology

It's not a real bank. Does not support CAMT communication (CAMT – Cash Management Message).
I transferred money and the recipient asked me to get the money back when the account was closed. But Currencycloud is anything but serious.
When I contacted Currencycloud support, I was advised to claim my money back from my bank (sender bank). My bank requested this via CAMT. Usual communication between banks. But Currencycloud is not a real bank and does not support CAMT.
When I asked which channel I would like my bank to use to get in touch with you, the answer was suddenly… not at all!

Beware! Currency Cloud Bank is a dangerous institution that puts your money at risk and stains the reputation of trusted institutions like Starling Bank.

My personal experience with Currency Cloud Bank has left me furious and deeply disappointed. After fallin victims of a fraud, scammers redirected our house deposit through this bank, which seems to welcome fraudsters seeking an escape route.

The fact that Currency Cloud Bank has partnered with Starling Bank is an outrage. It casts serious doubt on the integrity of Starling Bank and their decision-making process. Why associate with such a institution, putting innocent customers at risk?

To make matters worse, Currency Cloud Bank neglected to notify anyone or take action when suspicious activity was detected within the account. This allowed the fraudsters to freely exploit our funds without consequence.

Currency Cloud Bank's lack of transparency, responsibility, and empathy towards customers is appalling. They prioritise their own interests over customer protection!!

Don't be fooled by their partnerships or empty promises. Seek out a trustworthy institution that genuinely values your safety.

Stay away from this perilous institution, as they jeopardize your finances and tarnish the reputation of trusted banks like Starling.
Let this warning spread far and wide, and let us demand better from the banking industry!