Currency Online Group Reviews 

932
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally competitive exchange rates that easily outperform standard options found on the high street. Reviewers note that the payment and overall transaction processes are remarkably quick, efficient, and wonderfully simple to navigate. Consumers also highlight the reliable delivery service, stating that foreign currency arrives safely, promptly, and well in advance of travel dates. However, some people mentioned extra charges, pointing out that additional postal insurance required for larger transaction amounts or standard delivery fees can add noticeably to the overall cost of the service.

What people talk about most

Service

Consumers find service to be positive, highlighting professional support, fast and convenient processing,... See more

Value for money

Reviewers mention positive feedback about value for money, frequently highlighting brilliant exchange rates... See more

Price

People report positive experiences with price, highlighting that the exchange rates are much better than... See more

Payment

Customers had positive experiences with payment, expressing great satisfaction with the quick transfers and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company are really excellent to deal with. Not only are the exchange rates very good but the service I received was faultless! The buyback service was also perfect - I was kept informed all along... See more

Rated 5 out of 5 stars

Excellent exchange rate, way better than high street, and 3 working days to pay it. Sent Wednesday, received Monday. Not cheap to send (£10+£3 insurance -- £10 insurance if £1000-£2500) but worth it f... See more

Rated 5 out of 5 stars

Needed US dollars in new and lower denomination notes for trip to Africa. Best rate provided and great comms around denomination request and delivery. Quick and easy payment process and fast delivery... See more

Rated 5 out of 5 stars

Fantastic service!! I ordered Moroccan dirhams 60hrs before travelling, also am not home so currency might not have reached me on time. Not only got the best rate but delivered to where I am staying... See more


Company details

  1. Currency Exchange Service

Information provided by various external sources

Currency Online Group specialise in home delivery Currency Cash and Currency Buy Back at the best rates in the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

932 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(932)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

Always excellent

Always excellent, professional, and polite service….
I couldn’t recommend them everyone enough the Waterloo branch

Thank you

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Simple process and a good exchange rate

Very good communication throughout with friendly staff, best exchange rate that I could find, very quick settlement, and all in all a simple process that even the technosaur writing this could manage :-) Will be using COG from now on.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Second time I've used this service

Second time I've used this service, even quicker and easier this time since they had all my details from last time. This time I converted USD to GBP. Very professional set up and best rates anywhere. I'll be back and you probably should try too

April 28, 2026
Unprompted review
Rated 1 out of 5 stars

Up to 30 working days for lost currency refund

Told to wait up to 30 working days for refund on lost Special Delivery

Travel money sent via Royal Mail Special Delivery was lost.

Despite this, the company is delaying a refund until Royal Mail complete their investigation and approve their claim, which they have advised could take up to 30 working days.

They are relying on their terms and conditions to justify this, however this appears to conflict with basic consumer rights, as the goods have not been delivered.

Left out of pocket and forced to make alternative arrangements. Very poor handling.

April 27, 2026
Unprompted review
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Rated 1 out of 5 stars

Ordered 15 million Vietnamese currency…

Ordered 15 million Vietnamese currency and some Malaysian Ringgit.
I asked for a mixture of notes as I would like to used a chunk of it for tips.
All Vietnamese currency were in 500000 notes.
What am I supposed to do with that. Honestly shouldn't have looked online for holiday cash.
Never again.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company to do business with

Excellent company to do business with. Brilliant exchange rates - the best in the UK. Provided you follow the precise processes accurately the transaction is quick and efficient. I wouldn’t hesitate using them again.

February 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic service! Best currency exchange

Fantastic service!! I ordered Moroccan dirhams 60hrs before travelling, also am not home so currency might not have reached me on time. Not only got the best rate but delivered to where I am staying with plenty of time before I go away.
Nancy and Mark were instrumental, Thankyou

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Will use again.

Off to Vietnam and wanted to take some cash.
The exchange rate was far better than anywhere on the high street (even with a £5 delivery fee).
Great service, will use again.

February 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Sale of property abroad.

I have used them twice and on both occasions l found them to be fast, friendly and efficient + they offer great rates of exchange.
I highly reccomend them.

December 16, 2025
Unprompted review

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