The jury is still out on the face mask. First, I haven't seen positive results yet, almost two weeks since beginning. I'll give the mask the full 8 weeks of use before making my decision on whether it... See more
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The Beauty Tech Group, Suite 3F1 The Glasshouse, Alderley Park, Congleton Road, SK10 4ZE, Macclesfield, United Kingdom
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I used this LED multi lights mask for only 2 weeks, already show some positive results. My skin has a soft shine and I got a compliment from a stranger saying my skin looks “amazing” and “look young” (BTW I’m 50+). So far, I only tried red lights and complete modes, on every other day.
This device is very easy to use. The quality of the mask and the 10 minutes timer is great. It’s pricey but totally worth it.
This is a review of the company CurrentBodyUS, not their LED face mask.
I first saw the face mask on Amazon.com. As opposed to some other expensive items on Amazon.com the listing said Free Returns.
I wanted to find out more about the mask and so I researched it.
In my research, I came across an Influencer who had a discount link, if you clicked through her YouTube channel.
As the mask is very expensive and I could not find any other discount codes, I purchased the mask through the Influencer's link.
On the landing page of the website, it says that the quality of the mask is guaranteed.
I wrongly took this to mean that if you experienced problems with the mask, you can return it.
Using the mask made me lightheaded and gave me a mild headache. The headache cleared up with a few hours, but the lightheadedness persisted into the next day.
I was extremely disappointed, but clearly (despite not having any of the conditions that are listed as making it contraindicated) this mask is not for me.
I wrote to the company to ask for a refund.
I was told that they were sorry that the mask caused me "discomfort" (I would characterize what I experienced as medical problems, not merely discomfort), and if I had not opened the box in which the mask came, they would be happy to refund the purchase price!
I wrote back, saying that this made no sense (how could I know the mask caused me medical problems if I never even took it out of the box).
(I had already made sure that the mask was impeccably clean and had packed it just as it was sent to me. It had zero damage.)
I was then told that "due to the nature of the product" (i.e., that it touches the face), they could not accept returns on the mask.
I pointed out that they sell it on Amazon and not only accept returns, but pay for return shipping.
They responded that this was because this was Amazon's policy
This is not accurate. While many things on Amazon have free returns, many things don't.
Further, even if it was Amazon's policy to *always* provide free refunds (or any refunds) on *everything*, CurrentBodyUS could have then chosen not to sell on the Amazon platform.
CurrentBodyUS acted like they had no choice but to sell on Amazon and that, further, they had no choice but to accept the Free Returns policy (again, many things for sale on Amazon are not returnable).
I asked if they could make an exception to the "If you open the box, you can't send it back" policy they use on the CurrentBodyUS.com website.
They said no, because of the nature of the product (i.e., it touches the face).
I then looked on TrustPilot to see what other people's experiences with this company were (I should have checked out TrustPilot first).
I saw that about 10% of customers gave the company a one star rating and that it almost always involved not being able to return a product (not even if the product was defective, not even if the product didn't work at all).
This is not a company that stands by their products.
You cannot be assured you are getting a mask (or other product) from them that was never returned, because, obviously, we know of at least one *major* platform where they accept returns.
Also, after this experience, I looked at other highly rated comparable masks and they do accept returns.
I feel that if a person has a serious medical reaction that could not have been anticipated (i.e., the person doesn't have one of the contraindicated medical issues), a company with integrity and decency would accept a return- especially since such reactions are apparently rare.
Even if they then didn't want to sell the product (and profit margins in the beauty space are enormous, so they would not be losing anything even remotely close to what they sold the product for), a good company would consider that the cost of having a good name and a good reputation.

Reply from CurrentBody US
The CurrentBody 2 mask is very easy to use. I wear it for 10min (1 cycle), 5 days a week. I'm already starting to notice a smoother, brighter complexion in just 2 weeks. I got 2 new breakouts (normal for me) while I have been using this devicr and unlike before, the marks left behind are not as dark and are fading much faster. I am also starting to see lightening of my post acne dark spots left behind by prior breakouts. Overall, I am seeing much less active acne and this has been the single most meaningful change I've made in my routine.
This is an amazing product and company! The process was great and Emma F was so kind and helpful!
I was so happy with the excellent customer service I received when my red light face mask started having power issues. The warranty process was simple and I received a new face mask in short order. Excellent company! Excellent product!
My current body mask that I had for less than a year wasn’t holding a charge so I contacted Current Body customer service. Being that my mask was still under the warranty they were able to replace it. I had to mail my defective mask in and after they received it my replacement was sent out. It took just about 2 weeks for the total process to be completed. I’m happy that the issue was resolved.
I use my CurrentBody device for scalp irritation, and I’ve already noticed a positive change. Ordering was simple and the device arrived quickly.
I use it every day, but the effects aren't obvious yet. I used to use the Lightstim handheld red light lamp, and I could clearly feel my face was firmer the next day. This one hasn't done that yet. I bought it because the duration is shorter and I don't need to hold it up for a long time.
I love my mask and when it stopped working, CurrentBody made it easy to get a replacement.
Customer service was 10 out of 10! Handled my exchange quickly & easily & I’m so glad because I hate being without my red light, it has made a remarkable difference. The masks, although pricey, I use before a special occasions.
The product arrived quickly and was very well packaged. I also appreciate that it includes a Veritace authentication card, which adds confidence in the product's authenticity and quality.
I've only used the mask once so far, so it's still too early for me to comment on its effectiveness or results.
One area that could be improved is the fit. For my Asian facial profile, the mask feels quite large and heavy, and it doesn't sit as securely or comfortably as I had hoped.
Considering the premium price point, I think a few accessories and design refinements would further enhance the overall experience. A protective hard-shell carrying case would make storage and travel much more secure. Including a soft cleaning cloth in the box would also be a thoughtful addition.
The Velcro straps could use some improvement as well. I noticed small Velcro fibers shedding when adjusting the straps, which gives the impression that the material could be more durable.
Finally, while I appreciate the inclusion of the Veritace card, it would be even more user-friendly if scanning it automatically directed customers to beginner setup instructions, fitting guidance, and recommended usage protocols. That would make the onboarding experience much smoother, especially for first-time users.
Overall, the product makes a strong first impression in terms of packaging and authenticity. I'm looking forward to seeing the long-term results with continued use.
I love my RLT mask! I am seeing great results. After a few months, however, I noticed some of the lights stopped working. I contacted the company and with a few emails, and a ~$16 return label, I was able to return my mask and was immediately sent a new one. It was a good experience.
So far, I only use for two weeks not seeing significant changes or improvement, but I don’t see anything is not satisfying
Their mask came used and had hairs/scratches in it. They dismissed my concerns and then came back with a link to request a replacement after I filed a dispute with my payment company. I want nothing to do with their company after this interaction and will gladly send the mask back for a full refund of $511.11. They’re trying to only give me $469.99 excluding taxes and fees. Why should I be responsible for that when my mask is clearly used and I never even got a chance to try it. I was so excited too. This company and customer service is trash! Do not purchase from them!

Reply from CurrentBody US
I was so excited to receive my lip targeting device, but it won't hold a charge and now is not working after just 3 uses.

Reply from CurrentBody US
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