Cushie Reviews 

229
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 149 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional fabric quality, comfortable mattress design, and how remarkably easy these modular sofa beds are to set up in various living spaces. Many people find these versatile pieces to be an ideal solution for hosting overnight guests or simply relaxing comfortably at home. However, some customers also noted unexpected shipping delays, missing components, and occasional fulfillment issues when trying to receive their complete orders. A few reviewers experienced frustrating communication problems when trying to track down delayed packages or get timely updates from customer support.

What people talk about most

Product

Consumers find product to be positive, highlighting its great versatility and aesthetic appeal as both a... See more

Quality

Reviewers mention positive feedback about quality, noting that the fabric feels high quality, is easy to keep... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, reflecting a wide range of differing... See more

User experience

Customers had positive experiences with user_experience, highlighting that the furniture is incredibly easy... See more

Order

People report ambiguous experiences with order processes, reflecting a clear divergence in consumer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought a single-seater Cushie Modular Sofa Bed as a spare/guest bed. I was happily surprised by how comfortable it is. Great to sleep on, easy to fold out and fold back away, doesn't take up too m... See more

Company replied

Rated 4 out of 5 stars

The couch itself is an absolute delight! Very easy to setup and is great for hosting groups or for just having a quiet gaming/movie night in. The modularity is a must-have for frequent hosts and the... See more

Company replied

Rated 4 out of 5 stars

The couch is fairly comfortable and works well as a bed, however it would be nice if there was a mechanism to keep the two modules that form a king size sofa from sliding apart. We also had some s... See more

Rated 3 out of 5 stars

Well! Our cushie experience turned out to be the right solution for us, but we jad a journey getting here. We were sent two sofas instead of two chairs; the shipment had 7 pieces and 2 deliveries, w... See more

Company replied


Company details

  1. #150 of 176 best companies in Furniture Store

Written by the company

A Comfy seat for every moment together.


Contact info

3.8

Great

TrustScore 4 out of 5

229 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(229)

146 reviews in the last 12 months

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Rated 5 out of 5 stars

The Cushie Modular Sofa Bed in Queen…

The Cushie Modular Sofa Bed in Queen Size.
We purchased our "Cushie" for a spare room for when we have visitors. So far, our Grandson loves it.
He can play during the day and gets a big bed at night.
We have also found it very comfortable when settling him down after a big day.
It was delivered fast and looks to be made really well.

March 6, 2026
Unprompted review
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Reply from Cushie

Hi Andrew,

Thank you for your kind review and for awarding us 5 stars!

We're thrilled that your Cushie Sofa Bed has found a place in your home. Hearing that our products are being enjoyed by families is exactly why we do what we do.

Your feedback means so much to our team, and we're incredibly grateful that you took the time to share your experience with the Trustpilot community.

Rated 5 out of 5 stars

I seached high and low for the PERFECT…

I searched high and low for the PERFECT sofa for my photography studio. I needed it to be multi purpose to double as a sofa and a bed for guests and this does BOTH with ease. Its super comfortable and I have received so many comment from the clients and house guests alike - a VERY great purchase

March 5, 2026
Unprompted review
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Reply from Cushie

Hi Kylie,

Thank you so much for your wonderful review!

We're delighted to hear that you had a great experience with our Cushie Sofa. Knowing that our products have found a special place in your home truly means the world to our team.

Thank you for taking the time to share your feedback and for being part of the Little Lifely family. We hope you continue to enjoy your purchase for years to come.

Rated 5 out of 5 stars

Cushie's "not just another" sofa bed

The Cushie Sofa Bed, from Lifely, came up as a very solid option for what we required in our home-office / extra bedroom, in particular when we had guests arriving at our house in short notice. The bed was delivered in no time, easy to put together and most importantly was a comfy option for our visitor (without having to 'break the bank', nor underspend on something sub-standard)

March 23, 2026
Unprompted review
Cushie logo

Reply from Cushie

Hi Jon,

Thank you for your kind review!

We're so happy to hear that you're loving your new sofa. We carefully design our furniture to be both stylish and functional, so it's wonderful to know that it's fitting beautifully into your home.

We appreciate you taking the time to share your experience and thank you for choosing Cushie.

Rated 4 out of 5 stars

Comfy enough.have been sleeping on it…

Comfy enough.have been sleeping on it for over two months

June 11, 2026
Unprompted review
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Reply from Cushie

Hi Lisa,

Thank you for taking the time to leave such a fantastic review.

We're thrilled that you're loving your new sofa. Our team works hard to create furniture that combines beautiful design with everyday practicality, so hearing feedback like yours is incredibly rewarding.

We appreciate your trust in Cushie and are grateful for your support.

Rated 5 out of 5 stars

I love my cushie sofa bed and ottoman

I purchased a cushie sofa bed and matching ottoman in the colour sage. The process was easy from friendly efficient customer service, to ease of order and delivery, even though the ottoman was not in stock and arrived later I was kept fully informed along the way and advised of progress. The products are lovely and the quality is excellent. The sofa bed easily folds out into a single bed, and the ottoman top comes off for excellent storage. They are the perfect addition to my home office/guest room.

June 1, 2026
Unprompted review
Cushie logo

Reply from Cushie

Hi Gina,

Thank you for your wonderful feedback!

We're delighted to hear that you're enjoying your new sofa and that you had a positive experience with our team along the way. Providing beautiful furniture and exceptional customer care is what we strive for every day.

We truly appreciate your support and are grateful you chose Cushie for your home.

Rated 5 out of 5 stars

Super Comfortable Sofa Bed!

Absolutely love my sofa bed! Ordering and delivery was prompt and it was so easy to put together. All in all a very good decision! Its comfy and my favourite place to read! We've used it as the bed once and we had a really comfortable sleep too, we were very impressed!
The colour matches my study vibe so nicely, was definitely a good purchase!

April 5, 2026
Unprompted review
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Reply from Cushie

Hi Tharushie,

Thank you so much for your 5-star review!

We're delighted to hear that you're enjoying your new sofa and that it has met your expectations. Feedback like yours brightens our day and motivates our team to continue delivering great products and service.

Thank you for being part of the Cushie family.

Rated 4 out of 5 stars

Sofa Bed

After doing so much research on a small enough sofa bed, I wanted a double. I have been very happy with how easy it is to take apart and put back together and the fact the covers are machine washable when I have a toddler has been a big life saver, the only issue I’ve come into is when it’s open into a bed, the Velcro collects lots of hair like normal, I’ve learnt putting a fitted mattress protector solved that problem instantly too.

April 7, 2026
Unprompted review
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Reply from Cushie

Hi Luda,

Thank you for your kind words!

We're so happy to hear that you're loving your new Sofa bed. We put a great deal of care into designing products that are both beautiful and practical for growing families, so it's incredibly rewarding to hear positive feedback like yours.

Thank you for choosing Cushie and for sharing your experience with the Trustpilot community.

Rated 5 out of 5 stars

Great service

Great customer service when handling deliveries. I was always kept updated when I followed up on my order and the team made sure I received my tracking details etc. The sofa itself was extremely easy to unpack and is super comfy. Will definitely order from Lifely again in future!

May 26, 2026
Unprompted review
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Reply from Cushie

Hi Laylah,

Thank you for taking the time to leave such a lovely review.

We're especially pleased to hear that our customer support team was able to assist you and make your experience a positive one. Providing exceptional service is something we care deeply about, and your feedback will be shared with the team.

Thank you again for your support and for being part of the Lifely family.

Rated 5 out of 5 stars

OEKO-TEX® certified Sofa

After a long search for a versatile sofa bed that looks great and is low-tox, I was starting to think the sofa I wanted didn't exist. We absolutely love our Cushie Sofa. It's stylish, versatile, comfortable, and incredibly practical for a young family.
The foam is CertiPUR-US® certified for safety and durability, which gave us real peace of mind. The sofa cover is made from premium OEKO-TEX® certified performance fabric that is scratch-resistant, stain-resistant, and safe for direct skin contact. A must-have with little ones around.
Highly recommend for anyone looking for a sofa that ticks all the boxes.

May 11, 2026
Unprompted review
Cushie logo

Reply from Cushie

Hi Akj Danielle,

Thank you for your thoughtful review and for awarding us 5 stars.

We're thrilled to hear that you're pleased with your sofa and your overall experience with Cushie. Positive feedback like yours is incredibly meaningful to our team and reminds us why we're passionate about creating furniture families can enjoy for years to come.

Thank you again for your support and recommendation.

Rated 4 out of 5 stars

Comfortable and quick delievery

I bought a single-seater Cushie Modular Sofa Bed as a spare/guest bed. I was happily surprised by how comfortable it is. Great to sleep on, easy to fold out and fold back away, doesn't take up too much space as an armchair, and nice to lounge around on as a reading chair. The delivery came quicker than expected, which was nice, but a more accurate shipping timeframe would have been nice - it randomly arrived on a Saturday night when we were home, but was expecting it on the following Monday. Overall, a good experience.

May 8, 2026
Unprompted review
Cushie logo

Reply from Cushie

Hi Kyle,

Thank you for your kind review.

We're thrilled that your Cushie Sofa Bed has found a place in your home. Hearing that our products are being enjoyed by families is exactly why we do what we do.

Your feedback means so much to our team, and we're incredibly grateful that you took the time to share your experience with the Trustpilot community.

Thank you for being part of the Little Lifely family.

Warmly,

The Little Lifely Team 🤍

Rated 4 out of 5 stars

Great experience just wish they kept them in stock instead of havcing to wait for a shipment

I pre ordered my lifely couch as there were none in stock. This is why I gave it a 4 star instead of 5 however my couch arrived before the quoted time, was easy to assemble looks great and is comfy.
I ordered a cushie sofabed as we had a small space and it fits perfectly where we need it.

May 26, 2026
Unprompted review
Cushie logo

Reply from Cushie

Hi Luke,

Thank you for your kind words!

We're so happy to hear that you're loving your new couch. We put a great deal of care into designing products that are both beautiful and practical for growing families, so it's incredibly rewarding to hear positive feedback like yours.

Thank you for choosing Cushie and for sharing your experience.

Rated 1 out of 5 stars

I do not like their customer service at…

I do not like their customer service at all. I’m afraid I’ve been scammed because there is no phone number! I need help with my order; I have received the wrong item

Edit: How about you actually get back to me, then? I’ve already contacted you several times and sent you photos and order numbers and still nothing!
Give me a PHONE NUMBER. I’m tired of talking to bots. Give me a real human!

June 7, 2026
Unprompted review
Cushie logo

Reply from Cushie

Good day,

Thank you for sharing your experience. We're disappointed to hear that our purchase experience did not meet your expectations.

We'd love the opportunity to investigate this further and work toward a suitable resolution.

Please provide us with your order details and, if possible, photos of the issue so we can assist you promptly.

Rated 5 out of 5 stars

Cushie sofa bed for the win!

We love our cushie sofa bed! Ordering via the website was a breeze, it was a quick delivery, and the item’s quality is far beyond our expectations. Thanks, Lifely!

April 22, 2026
Unprompted review
Cushie logo

Reply from Cushie

Hi Stacy,

Thank you so much for your kind review. We're thrilled to hear you're enjoying your Cushie purchase. Your support means so much to our team, and we're grateful you took the time to share your experience. Thank you for being part of the Lifely family 🤍

Rated 5 out of 5 stars

Very satisfied

After researching tons of sofa bed I settled on a Cushie sofa in a lovely dage colour. It arrived well packaged earlier than predicted. Good quality product, well made and the fabric is a lovely thick material that will most likely last. The mattress is very comfortable to sleep on, just as comfy as any bed, and while folded it takes little room in my living space. Exactly what I was after!

May 4, 2026
Unprompted review
Cushie logo

Reply from Cushie

Hi Catherine,

Thank you for your kind words!

We're so happy to hear that you're loving your new Cushie Sofa. We put a great deal of care into designing products that are both beautiful and practical for growing families, so it's incredibly rewarding to hear positive feedback like yours.

Thank you for choosing Little Lifely and for sharing your experience with the Trustpilot community.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

So happy with my sofa bed from Lifely! No regrets at all. It’s been the perfect addition to my little reading nook and has quickly become one of my favourite spots in the house. It’s comfortable, looks beautiful, and feels really well made.

The sofa bed feature is also super handy whenever I have guests staying over. It’s easy to set up and makes hosting so much easier. Definitely one of my best home purchases this year!

April 15, 2026
Unprompted review
Cushie logo

Reply from Cushie

Hi Maricar,

Thank you so much for your wonderful review!

We're absolutely delighted to hear that you're loving your Cushie Sofa Bed. It was designed to bring both comfort and versatility into family homes, so knowing it's making a positive difference for you means the world to us.

Thank you for choosing Cushie🤍

Rated 5 out of 5 stars

Such a great couch

Such a great couch - easy to setup and absolutely beautiful !! couldn’t recommend more . Also amazing customer service - helped me out with any questions I had. 5/5 from me !!!

June 1, 2026
Unprompted review
Cushie logo

Reply from Cushie

Hi Saucie Jam,

Thank you so much for your wonderful review.

We're thrilled to hear that you had a positive experience with our customer support team. Providing helpful, friendly, and timely service is at the heart of what we do, so it's incredibly rewarding to know we were able to assist you.

Thank you for your support and trust with Cushie.

Rated 4 out of 5 stars

Responsive to issues and Easy Tracking

The experience with Cushie was good. Their responsiveness to my issues was extremely prompt.
The delivery was tracked and once on its way i knew exactly when it was arriving which made it easy to be at home.

June 2, 2026
Unprompted review
Cushie logo

Reply from Cushie

Hi Maree,

Thank you for taking the time to leave such a lovely review.

We're especially pleased to hear that our customer support team was able to assist you and make your experience a positive one. Providing exceptional service is something we care deeply about, and your feedback will be shared with the team.

Thank you again for your support and for being part of Cushie family.

Rated 5 out of 5 stars

Got our Cushie Sofa

Got our Cushie Sofa , quality of fabric is amazing , so comfortable , great compact size .

May 28, 2026
Unprompted review
Cushie logo

Reply from Cushie

Hi Linda,

Thank you so much for your wonderful review!

We're delighted to hear that you're enjoying your new Cushie Sofa. We sincerely appreciate you taking the time to share your experience with the Trustpilot community. Your support helps other families discover our products and means the world to our team.

Rated 5 out of 5 stars

Very happy with this sofa bed

Very happy with this sofa bed. It is comfortable to sit on during the day and easy to convert into a bed. The sofa bed looks great in my living room and is very easy to set up when needed. The mattress is comfortable for short stays, and the overall quality is excellent, good quality and great value for money. I would recommend it to anyone looking for a functional and stylish sofa bed.

June 9, 2026
Unprompted review
Cushie logo

Reply from Cushie

Hi Nisha,

Thank you so much for your wonderful review!

We're delighted to hear that you had a great experience with Cushie. Knowing that our products have found a special place in your home truly means the world to our team.

Thank you for taking the time to share your feedback and for being part of the Lifely family. We hope you continue to enjoy your purchase for years to come.

Rated 5 out of 5 stars

Cushie Sofa Bed

The Cushie Sofa Bed was surprisingly good quality for the price. It's comfortable in both modes as well!

June 10, 2026
Unprompted review
Cushie logo

Reply from Cushie

Hi Conor,

Thank you for taking the time to leave such a wonderful review.

We're thrilled to hear that you're enjoying your new Cushie Sofa. Our team puts a lot of thought and care into creating pieces that are not only beautiful but also designed to support everyday family life, so your feedback truly means a lot to us.

Thank you for sharing your experience and helping other families discover our brand.

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