I bought a single-seater Cushie Modular Sofa Bed as a spare/guest bed. I was happily surprised by how comfortable it is. Great to sleep on, easy to fold out and fold back away, doesn't take up too m... See more
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Review summary
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The couch itself is an absolute delight! Very easy to setup and is great for hosting groups or for just having a quiet gaming/movie night in. The modularity is a must-have for frequent hosts and the... See more
Company replied
The couch is fairly comfortable and works well as a bed, however it would be nice if there was a mechanism to keep the two modules that form a king size sofa from sliding apart. We also had some s... See more
Well! Our cushie experience turned out to be the right solution for us, but we jad a journey getting here. We were sent two sofas instead of two chairs; the shipment had 7 pieces and 2 deliveries, w... See more
Company replied
Company details
- #151 of 177 best companies in Furniture Store
Written by the company
A Comfy seat for every moment together.
Contact info
239 Fourth Ave, Ste 1401 #5865, 15222, Pittsburgh, United States
- ops@cushiehome.com
- cushiehome.com
3.8
Great
228 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Cute and comfy!
I pre-ordered the Cushie Sofa Bed and it came well before the tentative delivery date. The bed was very easy to set up and I was very impressed with the quality and price point, we also loved the colour! I have had guests use the sofa as a fold-put bed since I got it and I was told it was very comfortable being a memory foam mattress. We are very happy with the purchase and would recommend Lifely to everyone.
March 25, 2026
Unprompted review
Reply from Cushie
Hi Isabelle,
Thank you for your kind words!
We're so happy to hear that you're loving your new Cushie Sofa Bed. We put a great deal of care into designing products that are both beautiful and practical for growing families, so it's incredibly rewarding to hear positive feedback like yours.
Thank you for choosing Cushie.
It came missing important screws to put…
It came missing important screws to put the couch together. The ziplock bag where the screws were supposed to be was torn and open.
May 26, 2026
Reply from Cushie
Hi Anna,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We take feedback seriously and would appreciate the opportunity to learn more about what happened and how we can make things right.
Please provide us with your order details, and our team will be happy to assist further.
Thank you again for your feedback. It helps us continue to improve.
No Comms, shipment or customer service!
Like Kayla and others I have no response after multiple emails and no system updates on my already delayed order. Will need to dispute. They will respond here and not where it matters like all the other posts. You cannot reply to them and timing of every response identifies that they use offshore resources and have a shell in PA.
June 8, 2026
Unprompted review
Reply from Cushie
Good day,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
At Cushie, we genuinely care about our customers and always strive to provide the best possible products and service. Please provide us with your order details, and our team will be happy to assist further.
Thank you again for your feedback. It helps us continue to improve.
No communication, no updates, credit card charged
EDIT UPDATE: They finally emailed me and said the armrests were delayed but offered to send the couch and ottoman first and the armrest when they are in stock. I agreed. Still waiting for the shipment confirmation a few days later. Will update my review from 1 to 3 stars now and possibly more as this plays out.
ORIGINAL REVIEW: Placed an order May 30th. Followed up a week later with no response. The email to hello (at) cushiehome.come was RETURNED as *Undeliverable*! (where they said to email with questions and order updates...) They already pulled over $1,000 from my credit card June 1. Went to their website to track order... used their system - said no order associated with that email!! I literally received the order confirmation TO THAT EMAIL ADDRESS. I am super disappointed and was SO looking forward to this order. If I don't hear quickly I will call my credit card company to get this money back. Willing to change my review if they fix this ASAP.
June 8, 2026
Unprompted review
Reply from Cushie
Hi Kimberly,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience wasn't the one we aim to provide.
At Cushie, we're committed to creating beautiful products and delivering exceptional service. We value every customer's experience and would welcome the opportunity to better understand your concerns. Please provide us with your order details, and a member of our team will be happy to assist you personally.
Thank you again for bringing this to our attention. Your feedback is invaluable in helping us improve and better serve our customers.
Sofa bed
Super happy with how fast i recieved my sofa, the quality is so good and the sofa bed is super comfortable. Very happy with my purchase will definitely be repurchasing more things in the future. Customer service 10/10
June 9, 2026
Unprompted review
Reply from Cushie
Thank you so much for your kind review, Summer! We're thrilled to hear you're enjoying your Cushie Sofa Bed purchase. Thank you for the positive feedback to our customer service team. Your support means so much to our team, and we're grateful you took the time to share your experience.
Great product comfy to sleep on and sit…
Great product comfy to sleep on and sit on.
May 28, 2026
Unprompted review
Reply from Cushie
Thank you so much for your kind review, Julie! We're thrilled to hear you're enjoying your Cushie Sofa Bed purchase. Your support means so much to our team, and we're grateful you took the time to share your experience.
The best sofa bed ever!
The delivery process, environmentally friendly packaging & ease of set-up were amazing! The quality of the innerspring mattress is exceptional and the couch is a perfect fit for my guest room / study. I also love the colour.
June 5, 2026
Unprompted review
Reply from Cushie
Hi Rebecca,
Thank you for your kind words!
We're so happy to hear that you're loving your new Cushie Sofa Bed. We put a great deal of care into designing products that are both beautiful and practical for growing families, so it's incredibly rewarding to hear positive feedback like yours.
I love my cushie sofa bed
I love my cushie sofa bed. It is so versatile as a bed and couch. Perfect for sleep overs and a spare bed for guests. Then great as a couch in the games room. Not saggy firm and very structurally sound.
June 9, 2026
Unprompted review
Reply from Cushie
Hi Bec,
Thank you for your kind words!
We're so happy to hear that you're loving your new Cushie Sofa Bed. We put a great deal of care into designing products that are both beautiful and practical for growing families, so it's incredibly rewarding to hear positive feedback like yours.
Very disappointing experience overall.
The product was shown as available at the time of ordering, but there were later delays and stock-related issues communicated after purchase. This led to longer-than-expected wait times and unclear updates around fulfilment.
When the item eventually arrived, it was incomplete and could not be assembled properly, making it unusable as intended.
Overall, there were issues with stock accuracy, delivery delays, and order fulfilment. I hope improvements are made in availability information, communication, and quality control.
June 9, 2026
Unprompted review
Reply from Cushie
Hi Gadha,
Thank you for your feedback. We're sorry to hear about the delay you experienced with your order.
We understand how frustrating it can be when a delivery doesn't arrive as expected, especially when you're looking forward to receiving it. Also, quality is extremely important to us, and we take concerns like yours very seriously. We'd love the opportunity to investigate this further and work toward a suitable resolution.
We would appreciate the opportunity to review your order and provide an update. Please provide us with your order number so we can assist you.
Thank you for bringing this to our attention.
Very comfortable
Very comfortable as a bed and kids fight over it as the movie watching seat. I like the sage green fabric and it’s super easy to transform. No issues with order or delivery.
June 9, 2026
Unprompted review
Reply from Cushie
Hi R Leighton,
Thank you for taking the time to leave such a lovely review.
We're especially pleased to hear that our customer support team was able to assist you and make your experience a positive one. Providing exceptional service is something we care deeply about, and your feedback will be shared with the team.
Watch Out - don't purchase UNTIL you can reach them.
Again, zero communication. Zero responses.
Ordered the last week of May. The email said it would ship in 1-2 days. It's June 5th. No Cushie. No contact. No updates. And, no idea what is going on.
Beware. There is a very good, responsive competitor - had I known they were going to approach business line this, I would have done business with their competition.
May 22, 2026
Unprompted review
Reply from Cushie
Hi Matt,
We are sorry hear this, may we please have your order details?
Order at your own risk
As others have mentioned, there is zero communication from this company. I placed an order on May 22 with a ship date of May 28 and it is now June 4 with ZERO updates, despite multiple emails being sent. I’m only writing this review because it seems like occasionally someone from Cushie looks at this site.
If you are from Cushie, please give a response to let me know where my couch is or I will be contesting the order with my credit card company!
Update: company finally responded. Wish it didn’t take a bad review to get an answer. Can’t speak to the product yet but strongly recommend they add some more customer service staff
June 3, 2026
Unprompted review
Reply from Cushie
Hi Kali,
Thank you for your feedback. We're sorry to hear about the delay you experienced with your order.
We would appreciate the opportunity to review your order and provide an update. May we know your order details so we can assist you directly.
Reply from Cushie
Hi Alan,
Thank you for sharing your experience. We're disappointed to hear that the experience did not meet your expectations.
Please provide us with your order details and, if possible, photos of the issue so we can assist you promptly.
Thank you for your feedback and for giving us the opportunity to improve.
It’s pretty firm but supportive for those who like a couch like that
Could use a good topper and better cushion padding but other than that it’s great material and a lovely looking couch. Weird fabric color for the brown/tan color option though. Reminds me of a cat tree scratch pole
May 26, 2026
Reply from Cushie
Hi Blake,
Thank you so much for your kind review, We're thrilled to hear you're enjoying your Cushie purchase. Your support means so much to our team, and we're grateful you took the time to share your experience.
Needs to improve their customer service
I ordered a couch on May 9, 2926 with a delivery date of May 14. May 14 came and went and after multiple e-mails I was told there were shipping delays and it would ship 5/28. That has now come and gone and I sent several more e-mails only to be told they can't find my order in their system and to send the confirmation number which was in the subject line e of my e-mail! I took a picture of my confirmation and sent it with no reply.
Their website says they are in stock so I'm not sure what the hold up is. It has been very frustrating and poor customer service. I guess I will have to contact the credit card company to put in a dispute. As others have stated, there is no phone number to call to get answers.
Update : I just received my couch after several weeks of chasing. Leven was responsive and helped expedite my delivery. The couch is great - I just didn't think I'd have to work so hard to get information.
Final update - I received the credit I was offered for my inconvenience. Everything resolved in the end.
May 29, 2026
Unprompted review
Reply from Cushie
Hi Jan,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We take feedback seriously and would appreciate the opportunity to learn more about what happened and how we can make things right. Please provide us with your order details, and our team will be happy to assist further.
The sofa cushion is firm in the center…
The sofa cushion is firm in the center but you sink on either side. The arm rest on one side of the sofa is loose between the bar and the seat cushion. It’s a bit flimsy, should be taut like the other side.
May 20, 2026
Reply from Cushie
Hi SL,
Thank you for sharing your experience. We're disappointed to hear that the product did not meet your expectations. We'd love the opportunity to investigate this further and work toward a suitable resolution.
Please provide us with your order details and, if possible, photos of the issue so we can assist you promptly.
We are not off to a good start
We are not off to a good start. I was hoping this email was a response to my email to customer service. Please reference that email.
Delivery went to my neighbor's house. It was dropped on their driveway in the pouring rain.
May 22, 2026
Reply from Cushie
Hi Pam,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We genuinely care about our customers and always strive to provide the best possible products and service. We take feedback seriously and would appreciate the opportunity to learn more about what happened and how we can make things right.
Please provide us with your order details, and our team will be happy to assist further.
I received it today
I received it today. The parts I received are lovely. BUT THE BACK IS MISSING and I can’t reach anyone. What use it’s it if it’s o my half a couch?
I’m hoping someone is monitoring this and will call me
May 19, 2026
Reply from Cushie
Hi Mary,
Thank you for sharing your experience. We're disappointed to hear that the product did not meet your expectations.
Quality is extremely important to us, and we take concerns like yours very seriously. We'd love the opportunity to investigate this further and work toward a suitable resolution.
Please provide us with your order details and, if possible, photos of the issue so we can assist you promptly.
Thank you for your feedback and for giving us the opportunity to improve.
The boxes didn't come together and the bad back support
The boxes didn't come together. So, now I don't have the side hand rest and the metal frames.
Also the back support of the product is really bad. Like if I lean back a little, it is not staying.
They should have given an option to add brackets on the back as well to make it more sturdy.
May 14, 2026
Reply from Cushie
Hi Aniket,
Thank you for sharing your experience. We're disappointed to hear that the product did not meet your expectations.
Quality is extremely important to us, and we take concerns like yours very seriously. We'd love the opportunity to investigate this further and work toward a suitable resolution.
Please provide us with your order details and, if possible, photos of the issue so we can assist you promptly.
Reply from Cushie
Hi James,
Thank you so much for your kind review. We're thrilled to hear you're enjoying your Cushie purchase. Your support means so much to our team, and we're grateful you took the time to share your experience.
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