The Cushion Warehouse Ltd Reviews 

222
•
TrustScore 4 out of 5

4.2

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Rated 2 out of 5 stars

I ordered a buckwheat pillow along with additional filling. Given the company’s premium branding, I had high expectations for both the products and the overall customer experience. The products... See more

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Rated 5 out of 5 stars

Excellent service and product outcome - ordered new sofa backs and seat cushions for my 20 year old George sofa where the duck filled cushions had deteriorated making the sofa no longer comfortable. N... See more

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Rated 5 out of 5 stars

These guys are brilliant. Having been let down badly by the miss-sold Sofology insurance we turned to these guys and girls for a bespoke corner cushion for our 2 year old corner settee. Sent them the... See more

Rated 5 out of 5 stars

My favourite thing about this company, is the confidence I have for any future requirements. I’ll definitely shop again whenever I need more cushions. When shopping online, you can never tell what y... See more

Company details

  1. Interior Designer

Written by the company

Premium cushion specialist providing high quality cushion inserts, pillows, bedding, linings, and fillings, with an bespoke, made-to-order service to create cushion inserts tailored to your exact requirements.


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4.2

Great

TrustScore 4 out of 5

222 reviews

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4.2

All reviews

(222)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Quality cushions at great prices!

After ordering 6 heart cushions from The Cushion Warehouse, was really pleased with their service. The cushions came securely packed and arrived quickly. The cushions are of good quality and I would definitely recommend using them.

October 23, 2023
Unprompted review
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Reply from The Cushion Warehouse Ltd

Dear Sonia, We are so delighted that our heart cushion pads are being used for such a good cause. Thank you so much for your great 5 star review.

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Rated 5 out of 5 stars

Excellent service and product outcome

Excellent service and product outcome - ordered new sofa backs and seat cushions for my 20 year old George sofa where the duck filled cushions had deteriorated making the sofa no longer comfortable. New foam and soft hollow fibre refills have completely transformed the sofa, giving it another 20 years of life. Whole experience of dealing with the firm could not have been better. Highly recommend.

September 7, 2023
Unprompted review
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Reply from The Cushion Warehouse Ltd

Dear Derek, Thank you for this amazing review. We are so pleased to have given your old sofa a new lease of life!

Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company. Ordered 2 seat cushions and 2 backs for my sofa which was only just over a year old. Service was great sent in photos and measurements including a couple of the covers, they did the rest. Received cushions 2 with covers already on they fit perfectly and are extremely comfortable. Thank you for a great job.

August 12, 2023
Unprompted review
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Reply from The Cushion Warehouse Ltd

Dear Susan, Thank you for such a great review. We are pleased you are now sitting comfortably!

Rated 5 out of 5 stars

Amazing Wool cushions.

I ordered 4 wool cushions a while ago now but they are still as good as the day i purchased them. I can recommend them 100 %. Such lovely cambric fabric and the filling is stuffed to perfection. No lumps or bumps and the filling goes right into the corners.

January 10, 2023
Unprompted review
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Reply from The Cushion Warehouse Ltd

Dear Sandra, We are delighted you are happy with your wool cushion pads. Thank you for your amazing feedback.

Rated 5 out of 5 stars

Excellent product and excellent company.

Bought 4 cluster fibre cushion pads. Absolutely excellent product and brilliant service. They were so good I bought an additional 3 for me and 4 for my daughter. I would highly recommend this product and especially this company.

March 28, 2023
Unprompted review
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Reply from The Cushion Warehouse Ltd

Dear Sandra, We are so pleased your are happy with your cluster fibre cushion pads and our service. Thank you for your great 5 star review and recommendation.

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Rated 5 out of 5 stars

Great company

This was my second time ordering.i had such a good experience the first time I didn't even consider looking anywhere else this time. I would say great service,quality and value

March 29, 2023
Unprompted review
Rated 5 out of 5 stars

Swift action.

Having made an error in ordering the wrong size of cushion pads, the company was swift to alter my request and refund the difference to my account. The product itself I am very pleased with and I shall use this company again and delighted to recommend.

Sandra.

March 17, 2023
Unprompted review
Rated 5 out of 5 stars

Put an order in hubby measured wrong I…

Put an order in hubby measured wrong I emailed company they cancelled order straight away so I could order correctly. Cushions came today and are absolutely perfect just what I needed. Can't recommend these guys enough many thanks.

February 13, 2023
Unprompted review
Rated 2 out of 5 stars

Be prepared to be called a liar if your order doesn’t arrive in full!

In terms of the items I DID receive in my order, I was really pleased- the down mix cushion pads in particular are gorgeously soft and reasonably priced. However, one cushion pad was missing from my order. I assumed with it being Christmas that it was probably due to an oversight with a large number of orders going out before Christmas and so waited until the company reopened after the holidays to raise the issue. Following several emails back and forth (very polite and courteous on my part given that I’m not blaming anyone, as far as I was concerned these things happen) customer services have essentially called me a liar (over a £9 fibre-filled cushion pad from an order coming to almost £70 of mostly down filled cushion pads???) because the box wasn’t damaged in transit (which I confirmed) and because it had been weighed before it left and again at the depot, so therefore I must be lying! Someone messed up at their end, which was no big deal as far as I was concerned, I just stupidly assumed it would be rectified. So, as long as your order arrives in full then I’m sure you will be very pleased. If not, then be prepared to lose your money and to be called a liar to boot.

January 4, 2023
Unprompted review
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Rated 5 out of 5 stars

Very pleased with my purchase

Very pleased with cushion pads received today. Wonderful quality and good price. Vast difference to the replacements I have bought before. Also delivery was very quick. Will certainly use The Cushion Warehouse again.

June 30, 2022
Unprompted review
Rated 5 out of 5 stars

Wonderful new cushions

New cushions have transformed my sofas from downright uncomfortable to wonderful! Brilliant service, so pleased with the outcome.

June 23, 2022
Unprompted review
Rated 5 out of 5 stars

Eco Cushion Pads

Purchased the British Sheep Wool cushion pads, excellent quality, right amount of filling. Great to find an eco filling. Totally recommend this company.

June 20, 2022
Unprompted review
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Reply from The Cushion Warehouse Ltd

Dear Kate, Thank you so much for your 5-star review. We are delighted you have chosen to purchase our eco friendly wool cushion pads and join us on our endeavors to minimise our impact on the planet.

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Rated 5 out of 5 stars

Ordered 8 feather/down cushion pads

Ordered 8 feather/down cushion pads. Opted for Express Delivery & they were delivered within 2 days. Very pleased with both the quality and the plumpness of the pads. Our cushions now look beautiful. Excellent Service, excellent quality. Would highly recommend.

June 17, 2022
Unprompted review
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Reply from The Cushion Warehouse Ltd

Dear Christine, Thank you for this great 5-star review. We are so pleased that you are happy with the quality of our feather & down cushion pads. We pride ourselves on the quality and finish of our products so to get your positive feedback is very important to us and very much appreciated!

Rated 5 out of 5 stars

Did the cushion infill size I wanted…

Did the cushion infill size I wanted 17"x17" with wool interior. So happy and they fitted well and plumped out cushions. All came well packed too. Would use again

June 14, 2022
Unprompted review
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Reply from The Cushion Warehouse Ltd

Thank you so much for your 5-star review. We are delighted that you were able to find the cushion pad size you required and are happy with your purchase.

Rated 5 out of 5 stars

Happy with purchase

Great product good quality and price. Good service and prompt delivery.

June 13, 2022
Unprompted review
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Reply from The Cushion Warehouse Ltd

Dear Jean, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

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Rated 5 out of 5 stars

Brilliant service

Brilliant service - very sensibly got me to send in covers to measure for new inners - I'd never have got the right size otherwise. New inners make the cushions look and feel amazing.

February 25, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Easy to navigate website with clear information about the range of cushions and how to chose what's most appropriate for you (firm vs. soft, size, etc.). Kept up-to-date with status of my order both from the company and the courier, arrived well-packaged and the cushion pads fit like a dream. Advice to go slightly larger with the size of the pad was spot on! Highly recommend this company.

January 24, 2022
Unprompted review

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