The Cushion Warehouse Ltd Reviews 

222
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

I ordered a buckwheat pillow along with additional filling. Given the company’s premium branding, I had high expectations for both the products and the overall customer experience. The products... See more

Company replied

Rated 5 out of 5 stars

Excellent service and product outcome - ordered new sofa backs and seat cushions for my 20 year old George sofa where the duck filled cushions had deteriorated making the sofa no longer comfortable. N... See more

Company replied

Rated 5 out of 5 stars

These guys are brilliant. Having been let down badly by the miss-sold Sofology insurance we turned to these guys and girls for a bespoke corner cushion for our 2 year old corner settee. Sent them the... See more

Rated 5 out of 5 stars

My favourite thing about this company, is the confidence I have for any future requirements. I’ll definitely shop again whenever I need more cushions. When shopping online, you can never tell what y... See more

Company details

  1. Interior Designer

Written by the company

Premium cushion specialist providing high quality cushion inserts, pillows, bedding, linings, and fillings, with an bespoke, made-to-order service to create cushion inserts tailored to your exact requirements.


Contact info

4.2

Great

TrustScore 4 out of 5

222 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(222)

5 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Fantastic service start to finish

Fantastic service start to finish. Detailed and informative website, alongside specific item descriptions, which made buying items online much easier. Quality of product was as described and service throughout was professional

May 27, 2021
Unprompted review
Rated 5 out of 5 stars

My old leather sofa of 20 years has…

My old leather sofa of 20 years has been transformed with the new bespoke seat inserts. The service and quality of product is exceptional. Staff are very knowledgeable and helpful in providing guidance on their products.

May 13, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Good quality product

Good quality product. There was a slightly longer delivery period due to the pandemic but the customer service team was helpful and I’m happy with end result!

March 2, 2021
Unprompted review
Rated 5 out of 5 stars

Very Pleased

I bought four pads with cluster fibre for our dining room chair cushions and I’m so pleased I did. The new pads have transformed them into something inviting. Good quality and excellent customer service. I’ll be ordering again to revive other cushions. Thank you Cushion Warehouse.

February 26, 2021
Unprompted review
Rated 5 out of 5 stars

Great product

Great product - cushions are beautifully made with just the right amount of filling to make them soft and comfortable.
First class, professional service with excellent customer care - highly recommended.

February 25, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Extremely helpful

I was gifted a cushion cover and wrote to Cushion Warehouse asking them about what size pad I would need. Their response was prompt, as was their subsequent communications. The pad arrived and it worked a treat.

February 24, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic British made eco friendly product

Fantastic to find a British company supplying such a great quality eco friendly product. I ordered 17 and 21 inch sheep wool cushions which are really plump and comfortable. They make the cushion covers that I made look amazing! I had never heard of cushions filled with sheep wool before but will certainly purchase these again. I bought them an inch larger than the covers made as I would have done with any other filling and they filled them perfectly.

February 18, 2021
Unprompted review
Rated 5 out of 5 stars

Good selection and prompt service

Purchased cushion pad to use in tapestry cushion I had made which was not a standard size. Found The Cushion Warehouse online and amazed by the selection of sizes and fillings available, all very reasonably priced. Very pleased with my purchase which arrived promptly during covid times.

February 18, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Fabulous quality

Our initial review of the company was poor due to what we considered unsatisfactory customer service. However,the cushions did eventually arrive and they really are first class. Fat, soft and supportive wool filled cushions that are so comfortable to have at your back. These are pricier than regular cushions but definitely worth it.

February 12, 2021
Rated 5 out of 5 stars

Great service and quality

Wanted some new cushions for covers I had bought. Checked the reviews online fir this company and they were good. Ordered some feather cushions, quite large,very reasonably priced. Had been updated about the delivery time due to Xmas and Covid.
Very pleased with the purchase would definitely use again, highly recommended

January 22, 2021
Unprompted review
Rated 5 out of 5 stars

These guys are brilliant highly recommended

These guys are brilliant. Having been let down badly by the miss-sold Sofology insurance we turned to these guys and girls for a bespoke corner cushion for our 2 year old corner settee. Sent them the dimensions and photos, picked our filler and they did the rest. Like many other firms they have struggled with suppliers but they've kept us updated as much as possible. Arrived yesterday and we are over the moon with it. Fits perfect. Thank you Cushion Warehouse we would highly recommend

December 18, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent job

I needed two back sofa cushions replaced and they were great. Very efficient, very proactive and I was very pleased with the end result.

November 27, 2020
Unprompted review
Rated 5 out of 5 stars

Great product & service

I have purchased washable cushions from the Cushion Warehouse before; they are always good quality and value and despatched promptly, all in all a great product and service.

November 19, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look