From ordering to delivery, the contact was very good by the suppliers. They ensured all measurements were correct with diagrams done before proceeding with my order. The mattress has since been deli... See more
Company replied
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Review summary
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Even though there were a few changes in our requirements, the company ensured that we received our custom mattress on time and exactly how we had requested. They went beyond our expectations to provid... See more
Company replied
Easy ordering and measuring process, helped by super friendly staff when I had a query on how to measure. Delivered in promised timeframe as per delivery instructions. Now the mattress. A perfect... See more
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I google looking for a custom made mattress for my motorhome, and this company came up after reading about them I emailed them, they responded and asked what I required. After some correspondence we w... See more
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Company details
Written by the company
Our custom-made mattresses are available in any shape or size and can be delivered to any location in the UK within 5-7 working days. Simply input your desired dimensions into our online mattress builder, and once confirmed, we'll produce and deliver the mattress directly to your home.
Contact info
Unit 1C, Guardian Road, NR5 8PF, Norwich, United Kingdom
- 0333 011 3493
- orders@custom-mattress.co.uk
- custom-mattress.co.uk
4.8
Excellent
257 reviews
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Great communication
Great communication, Chloe was very knowledgeable and informative. Am highly recommending them
September 9, 2024
Reply from Custom Mattress
Hello, Gary!
Thank you so much for your kind review!
We’re thrilled to hear about your positive experience with us. Chloe will be delighted to know that her efforts made the process smooth and reassuring for you.
If you need anything else, please don’t hesitate to get in touch.
Best wishes,
The Custom-mattress Team
A great system!
A great system of sizing, ordering then confirmation before going to production. Product is good too!
August 28, 2024
Reply from Custom Mattress
Hi, Dave!
Thank you for taking the time to share your experience with us!
We’re thrilled to hear that you found the ordering process smooth and you are pleased with your new custom mattress.
Should you have any questions or need further assistance in the future, don’t hesitate to get in touch.
Best regards,
The Custom-Mattress Team
Perfect mattress
From start to finish it was a great experience. The mattress I wanted was for a boat and a very odd shape but I send a sketch of what I wanted and they did an excellent job. The comms were great and I was kept informed of progress by Chloe , I was made to feel that my mattress was the most important order they had and once delivered and allowed to gas out I could not be happier with my very comfortable mattress that fits perfectly. I have no hesitation in highly recommending them
September 2, 2024
Unprompted review
Reply from Custom Mattress
Hello, Garth!
Thank you so much for your kind review!
We’re thrilled to hear about your positive experience with us. Chloe will be delighted to know that her efforts made the process smooth and easy for you.
We’re glad to hear that your new mattress fits perfectly!
Your recommendation is truly appreciated. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best wishes,
The Custom-mattress Team
Great communication
Great communication, mattress is exactly s ordered and super comfy
August 28, 2024
Reply from Custom Mattress
Hello, Barbara!
Thank you for sharing your experience with us!
We're delighted to read you are enjoying your new custom mattress.
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
Mattress for motorhome
I purchased a new mattress for our motorhome. The measuring process was easy to follow, and the delivered mattress fits perfectly and is very comfortable. Time from order to delivery was also very good.
August 28, 2024
Reply from Custom Mattress
Hello, Ray!
Thank you for sharing your experience with us!
We're delighted to read you are enjoying your new custom mattress and were pleased with our service.
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
Quality product
Very pleased with the quality of the product, the easy ordering process and fast delivery. Thank you.
August 28, 2024
Reply from Custom Mattress
Hello, Marc!
Thank you for sharing your experience with us!
We're delighted to read you are enjoying your new custom mattress and were pleased with our service.
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
fit great, arrived quickly
custom shaped mattress fits the bed perfectly, and arrived at the start of the advised delivery window
August 28, 2024
Reply from Custom Mattress
Hello, Ella!
Thank you for sharing your experience with us!
We're delighted to read your new custom mattress fits perfectly and were pleased with our quick turnaround.
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
Good comfy quality gel mattress custom…
Good comfy quality gel mattress custom fit , very pleased
August 12, 2024
Reply from Custom Mattress
Hello!
Thank you for taking the time to share your experience with us!
We're pleased to read you are happy with your new custom mattress.
Wishing you many restful nights ahead!
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
Reply from Custom Mattress
Hello!
Thank you for taking the time to share your experience with us!
We're pleased to read you are happy with our services.
Wishing you many restful nights ahead!
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
Fab!
Was a little nervous ordering two mattresses online, but they are fab and very comfortable. Was given a lead time and mattresses were delivered within that time. Would absolutely recommend this company!
August 8, 2024
Reply from Custom Mattress
Hello, Rachel!
Thank you for taking the time to share your experience with us!
At Custom-mattress, customer service is of utmost importance, and we are glad that our team provided timely assistance and reassurance throughout your purchasing experience with us.
Wishing you many restful nights ahead!
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
Great company and great product
Great company, really pleased with the quality of the mattress and they were so helpful in getting the mattress made and delivered to us quickly. we asked if it could be delivered before our trip and it was. Highly recommend.
August 6, 2024
Reply from Custom Mattress
Hello, Becca!
Thank you for taking the time to share your experience with us!
At Custom-mattress, customer service is of utmost importance, and we are glad that our team provided timely assistance and reassurance throughout your purchasing experience with us.
Wishing you many restful nights ahead!
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
Quality product.
The company were excellent in accommodating my specific size and produced an excellent mattress for the price.
The only reason for 4 stars is the lack of communication for delivery. Otherwise, definitely recommended.
August 12, 2024
Reply from Custom Mattress
Hello, John!
Thank you so much for your feedback and for your kind words about the mattress!
We're delighted to hear that you were pleased with the product and that we were able to accommodate your specific sizing requirements.
We sincerely apologise for the lack of communication regarding the delivery process, and we truly appreciate you bringing this to our attention.
We are always striving to improve, and your feedback will help us ensure better communication going forward.
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
I wanted a new caravan mattress
I wanted a new caravan mattress. It's was to me a lot of money £400 I wanted to upgrade to a gel memory foam but I was hesitant at first. Spoke to the Delightful Chloe head of sales and from start to finish that lady helped me with many emails and phone calls helping me getting my measurements correct az this was my first ever experience buying a new mattress from their company. I was blessed with such wonderful help from Chloe one that I will never forget. Then my mattress arrives at my caravan I open it up and watch it slowly roll out and puff up couldn't believe how wonderful the craftsmanship was from those men and women that make these with such skill. My eyes popped with joy and how deep the thickness was . Then sleeping on it yeh was literally a Dream compared to my flat worn out old one . This new memory foam gel one had me and my wife cuddled up like 2 Teddy 🧸 bears feeling great in the morning.
Outstanding quality worth the money all day long . Great production Team and management. Exceptional service from start to finish. Glad I got over my hesitation thank you .
From Deano & Christine at Skelmersdale Lancashire.
July 31, 2024
Reply from Custom Mattress
Hello, Dean!
Thank you so much for your heartfelt review! We’re absolutely delighted to hear about your experience in purchasing a new mattress for your caravan, and we appreciate the time you took to share it with us.
It’s wonderful to know that Chloe was able to assist you throughout the process and that her guidance helped alleviate your initial hesitation. We pride ourselves on our customer service, and it’s rewarding to hear that you felt supported every step of the way.
Your kind words about our production team and the overall quality of our products mean the world to us.
Thank you for trusting us with your mattress purchase.
If you ever need assistance in the future or have any questions, please don’t hesitate to reach out. We’re here to help!
Wishing you many nights of blissful sleep in your caravan.
All the best,
The Custom-Mattress Team
Reply from Custom Mattress
Hello, Phoebe!
Thank you for sharing your experience with us!
We're delighted to read you are enjoying your new custom mattress and were pleased with our service.
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
Great Company to deal with
Really impressed with this company. From my initial enquiry the contact and feedback was excellent.
Competitive price for a quality product. The website provided all the details required to obtain a quote and the mattress is a great fit.
Chloe from the company was in touch to explain each step of the order and the delivery process and deserves a special mention. Thanks
August 7, 2024
Reply from Custom Mattress
Hello, John!
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us, from your initial enquiry through to delivery.
It’s great to know that you found our pricing competitive and the mattress a perfect fit. We’re especially pleased that Chloe was able to provide excellent support throughout the process—she will certainly appreciate the special mention!
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
The mattress we purchased is very good…
The mattress we purchased is very good comfortable fine just what we ordered the size is perfect. If review was just the mattress it would be 5stars.
I called the company to advise that we were going on holiday and not to deliver before the given date of our return. We then received an email to say the mattress was out for delivery resulting in me having to return home at a cost of £25 fuel losing 2 days of my holiday so not impressed hence the 3 stars for overall service.
July 29, 2024
Reply from Custom Mattress
Hello, David!
Thank you for your feedback and for your kind words about the mattress. We’re so glad to hear it met your expectations in terms of comfort and size!
However, I sincerely apologise for the issue regarding the delivery timing. We understand how frustrating it must have been to interrupt your holiday, and I’m sorry for the inconvenience this caused. We always strive to meet our customers' requests, and we regret that this didn't happen on this occasion.
Your feedback is invaluable, and we'll be reviewing our processes to prevent similar issues in the future.
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
Chloe was extremely helpful from start…
Chloe was extremely helpful from start to finish, product is exactly as we wanted. Would definatley use again.
July 31, 2024
Reply from Custom Mattress
Hello, Sarah!
Thank you for taking the time to leave such a positive review! We're delighted to hear that your mattress was exactly as you wanted and that Chloe was able to assist you throughout the process.
Your kind words mean a lot to us, and we’re thrilled to know you’d consider using our services again.
Should you need anything in the future, please don't hesitate to reach out.
Best wishes,
The Custom-mattress Team
Reply from Custom Mattress
Hello, Karl!
Thank you for sharing your experience with us!
We're delighted to hear that you are pleased with your new mattress and you found our turnaround quick.
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
Very quick and helpful service
Very quick and helpful service. So far the mattress feels very comfortable.
July 29, 2024
Reply from Custom Mattress
Hello, Ross!
Thank you for sharing your experience with us!
We're delighted to hear that you are pleased with your new mattress and you found our turnaround quick.
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
Good communication and great product A+
July 12, 2024
Reply from Custom Mattress
Hello, Steve!
Thank you for taking the time to share your experience with us.
We're delighted to read that you are pleased with our customer service team and your new custom mattress!
If you ever need further assistance or have any questions, feel free to reach out - we are here to help!
Best wishes,
The Custom-mattress Team
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