Custom Cans Reviews 

524
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and craftsmanship of the customized headphone parts, noting that these audio enhancements truly transform their daily listening sessions. People also appreciate the prompt and reliable delivery service, expressing great satisfaction with how securely and quickly their packages arrive. However, some reviewers were not happy with occasional issues regarding incorrect item deliveries, unexpected product defects, or poorly secured packaging during transit. Despite these unfortunate setbacks, consumers remain largely pleased with the overall assistance and prompt dedication shown by the support team in resolving problems.

What people talk about most

Product

Customers had positive experiences with product, noting exceptional quality, customisable specifications, and... See more

Quality

Users describe positive interactions with quality, consistently highlighting the exceptional craftsmanship of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages frequently arrive ahead of... See more

Service

Clients share satisfaction on service, frequently highlighting exceptional workmanship, fast turnaround... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast shipping, clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Impressed by how custom and yet affordable these mod kits are. Made my HD6XXs sound amazing. Even though had issues with the stickers that came with the pack, customer support was extremely quick and... See more

Company replied

Rated 5 out of 5 stars

My youngest son owned a pair of DT770 headphones, which had a fixed fitted 3.5mm cord. He managed twirl on his gaming chair and damage the cable. I found CustomCans via a google search, I ph... See more

Company replied

Rated 5 out of 5 stars

Grado send in service to substitute the Grado hawser cable for 3.5 mm sockets and Litz cable was very efficient and completely transformed both theheadphones I sent in (gs3000x and gs1000e). Work was... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service so friendly. Order arrived speedily and was exactly as described. Genuinely can't recommend Custom Cans enough. Stumbled across them via their Youtube channel and so glad I di... See more

Company replied


Company details

  1. Audio Visual Equipment Supplier

Written by the company

We specialise in producing custom headphones, accessories and upgrades for DJs and audiophiles. Our custom cables and modified headphones are all created at our workshop in Cheltenham. Our custom airbrushed headphones have helped many DJs, musicians and gamers gain following. We've also worked with big brands and record labels to produce headphones for their sponsored artists.


Contact info

4.9

Excellent

TrustScore 5 out of 5

524 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(524)

173 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent product, with outstanding results in the sound signature

I was curious about options for a pair of Hifiman Sundara closed back headphones that i had just purchased. I saw your video on youtube.com and was fascinated by your products. I initially ordered a pair of your hifiman sundara Closed back damping kit. Upon receipt I followed the simple installation steps and was very pleased with the produced sound signature. Perfect quality, simple to install and a great value.

October 16, 2026
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Rated 5 out of 5 stars

Fantastic service and amazing products

Fantastic service and amazing products.
I'm new to the hobby and got in touch asking for advice. They helped me get the right equipment and their litz cables are sooo nice. I can't recommend these guys enough

October 14, 2026
Rated 5 out of 5 stars

Top notch custom cables and top notch customer service

I ordered a pair of custom made headphone cables and the entire process was seamless. The cables arrived ahead of time and comms from the Custom Cans team was spot on (and good to know you're dealing with a human rather than a chatbot).

The quality of the cables is excellent and they sound phenomenal. Hopefully I won't have to use it but the two year warranty definitely gives peace of mind. Would highly recommend Custom Cans.

October 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent Quality Product

Quality of product and communication were excellent on both counts. Will definitely purchase again in the future. Highly recommended.

September 17, 2026
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Rated 5 out of 5 stars

Great product and completed well with…

Great product and completed well with the forecast time.
I ordered this to replace an existing Sennheiser cable. The original ones were very troublesome with the rubber covering splitting in many places. The new ones are more flexible and better wrapped so I am hoping for longer life. They are also more resistant to problems resulting from twisting which was the downfall of the original cables.
The feel of the cables is excellent and fit and finish seems very good.
I wasn't expecting much difference in the sound. It was a pleasant surprise therefore to detect some improvement. Not enormous but positive. There does seem to be a little more bass (good quality with good punch) and a generally fuller sound, Highs are clear, clean and airy.
I am very pleased with the cables and highly recommend them.
Equipment used: Various sources into the Denafrips Pontus dac, Violectric hpa V281 headphone amp and Sennheiser HD800S.

September 15, 2026

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