Custom Cans Reviews 

473
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional craftsmanship of the custom headphone cables and practical modification kits, noting significant improvements in overall audio clarity and physical comfort. People consistently mention the prompt shipping services, the intuitive website, and a professional support team ready to assist with any custom requests. Some reviewers were not happy with occasional delivery delays, communication difficulties, or receiving products that presented unexpected defects or missing components. A few users also noted encountering damaged packaging upon arrival, along with minor problems regarding specific replacement parts or components.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that the items are extremely well made,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the products are... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that shipments arrive very fast both... See more

Service

People report high satisfaction with the service, highlighting professional communication and fast turnaround... See more

User experience

Clients share positive opinions on user experience, highlighting how easy and quick it was to modify their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After replacing the original dampers with Custom Cans filters, my HIFIMAN Sundara truly came alive. The sound gained openness, clarity, and a wonderful sense of flow — it now feels effortless and fu... See more

Company replied

Rated 5 out of 5 stars

Getting my cable shipped to western Canada from the U.K took a while, as expected, and was well communicated. My 4-pin balanced XLR cable made an immediate, audible difference on my pair of HD 800 S h... See more

Company replied

Rated 5 out of 5 stars

Custom cans makes a fantastic and affordable way to modify your normal HiFi Headphones and turn them into something truly special. I am honestly shocked at how easy and quick it was to mod my HE400se... See more

Company replied

Rated 5 out of 5 stars

Impressed by how custom and yet affordable these mod kits are. Made my HD6XXs sound amazing. Even though had issues with the stickers that came with the pack, customer support was extremely quick and... See more

Company replied


Company details

  1. Audio Visual Equipment Supplier

Written by the company

We specialise in producing custom headphones, accessories and upgrades for DJs and audiophiles. Our custom cables and modified headphones are all created at our workshop in Cheltenham. Our custom airbrushed headphones have helped many DJs, musicians and gamers gain following. We've also worked with big brands and record labels to produce headphones for their sponsored artists.


Contact info

4.9

Excellent

TrustScore 5 out of 5

473 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(473)

170 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing staff

Amazing staff
Helpful and super professional

April 16, 2026
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Reply from Custom Cans

Hi Antonio, thank you very much for your assistance :D and of course your lovely review!! Hope to hear back from you ♥ -- Kaya

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Rated 5 out of 5 stars

I've looked everywhere

I've looked everywhere.
Here you'll find the best quality at the fairest price in the whole of Europe.

April 23, 2026
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Reply from Custom Cans

Hi Thilo, that is quite the review! We're so happy you think so, we do our best ♥ -- Kaya

Rated 5 out of 5 stars

Friendly customer service

Friendly customer service, fairly quick (as international goes) return. Will most likely call on them again!

April 22, 2026
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Reply from Custom Cans

Hi Leon, thank you very much for your custom - glad to hear you've had a good experience and will keep us in mind for the future :))) -- Kaya

Rated 5 out of 5 stars

These guys are the best when it comes…

These guys are the best when it comes to premium headphone accessories and modding!
High quality products, good communication.

Great business! My go-to place when I need quality headhpone cables.

April 14, 2026
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Reply from Custom Cans

Hi, many thanks for the love :D ♥ -- Kaya

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Rated 5 out of 5 stars

Excellent Custom Headphone Cable

I recently purchased a custom headphone cable from Custom Cans UK and I am extremely satisfied with the overall quality and craftsmanship. The cable was made exactly according to my specifications and fully met my expectations. The sleeving gives it a very premium feel and contributes to the excellent build quality. Despite its robust construction, the cable remains highly flexible and very comfortable to use in everyday situations. In addition, the overall appearance is excellent and reflects the attention to detail put into the product. Overall, this is a very high-quality custom cable that I would gladly recommend to others looking for a premium headphone cable.

January 14, 2026
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Reply from Custom Cans

Hi Kunde, thank you so much for your thorough review - and very glad to hear you're happy with your new cable ♥ Please do keep us in mind for any future custom audio needs :) -- Kaya

Rated 5 out of 5 stars

I ordered a mod kit and new custom cup…

I ordered a mod kit and new custom cup for my hd25. Great service and would recommend them highly.

April 10, 2026
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Reply from Custom Cans

Hi Andrew, thank you for taking the time to leave a lovely comment! Hope to hear from you soon whenever you need some more HD25 goodies >:) ♥ -- Kaya

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Rated 3 out of 5 stars

Good quality but incomplete product

The headband strap is of good quality and the support was reactive, however I had to manually cut the M3 tape and the glue was "out of stock", I would need to reach out to them again if I wanted some new.

April 14, 2026
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Reply from Custom Cans

Hi Frederic, sorry to hear the experience wasn't quite right - we had a bit of a delay with our glue supplier (1-2 weeks), which unfortunately meant some orders went out without it. Totally understand how that could be frustrating and disappointing - will get some bits out in the post to you. -- Kaya

Rated 5 out of 5 stars

Service to Canada, in this economy?!

I had contacted Sennheiser directly about a replacement part and they said they do not sell such a part. Custom Cans, however, was all over it and kept in contact throughout the order process. It arrived in Canada very promptly and I am thrilled to have my headphones back. Thoroughly considering custom colours now.

April 13, 2026
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Reply from Custom Cans

Hi Daniel, glad to help ;) I've had an arm crumble on mine too, once! Very upsetting! There's a lot of colours to choose from for sure - we'll be looking forward to hearing from you ♥ -- Kaya

Rated 5 out of 5 stars

I like the concept of what this cable…

I like the concept of what this cable is as well as I find sonically it just gets out of the way. It does not impede what is presented from the source all the way to your eardrums. Product is well made and very well thought out. Custom Cans is great and will be returning for sure.

April 13, 2026
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Reply from Custom Cans

Hi Drew, thanks for your feedback! Glad to hear you're enjoying your new cable! -- Kaya

Rated 5 out of 5 stars

1 Piece to a great budget system!

Very fast for international shipping. Great product with a good dac/amp the custom cab’s covers makes the edition xs an amazing pair of headphones. Got the Edition XS first and felt the bad was a little flat. Using a fiio k5 dock with a e17k at the time. Got the covers and the bass was better but the sound was more closed and sometimes there was a harsh sibilance. Upgraded to a Fiio K9 Pro ESS and the sibilance was gone and the sound became wider bass was also improved with very good detail. Just got a balanced cable and now the bass is tighter and it’s even more detailed. Now my system is perfect.

April 10, 2026
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Reply from Custom Cans

Hi Matt, congrats on the upgraded setup & super happy to hear you're enjoying our cable with it! :) ♥ -- Kaya

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Rated 5 out of 5 stars

Bird

The headphones came out to the exact idea invissioned!

March 24, 2026
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Reply from Custom Cans

Hi Miguel, so happy to hear that! I'll pass on your kind words to our artist :) Thank you for taking the time to leave a review! -- Kaya

Rated 5 out of 5 stars

The headphones were exactly what I…

The headphones were exactly what I asked for and came perfect, my boyfriend loved them for his birthday! Thank you so much! Quick delivery and communication was on point.

March 13, 2026
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Reply from Custom Cans

Hi Natalie, so happy we were able to make his birthday a bit more special!!! ♥ :') Thank you for taking the time to leave such lovely feedback! -- Kaya

Rated 5 out of 5 stars

Fast delivery. Great Product

Fast delivery.
Great product!
This replacement cable for my headphones feels really solid in comparison to the original. Looks fab too

March 18, 2026
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Reply from Custom Cans

Hi Joseph, glad to hear you're happy with your new cable :) ♥ -- Kaya

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Rated 5 out of 5 stars

My Custom Cans earpads were finally showing wear...

The earpads on my Custom Cans Alluminium SD25s finally started to show wear. I ordered genuine replacements on the CC website, and they arrived the next day. Added bonus: the replacements have a soft velvet finish and feel even more comfortable than the vinyl-finished originals. Very happy!

March 18, 2026
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Reply from Custom Cans

Hi Des, so glad to hear you're happy with your new earpads! I think it always makes such a difference to get lovely new pads! :D -- Kaya

Rated 5 out of 5 stars

Great product

Grest product, quick delivery.

March 20, 2026
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Reply from Custom Cans

Hi Edita, thank you for your feedback ♥ :) -- Kaya

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