Customgardenrooms Reviews 

75
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Great experience from start to finish. Highly recommend purchasing from Custom Garden Rooms. The communication throughout was great and the install team were incredible working through a heatwave to g... See more

Rated 5 out of 5 stars

Absolutely fantastic!! I would recommend this company 100% From start to finish the guys where amazing very professional and polite. The installation guys where fantastic only took 5 days to install... See more

Rated 5 out of 5 stars

I have recently had a POD installed by Custom Garden Rooms and cannot recommend them highly enough. From initial contact with Andy a few years ago through to Paul / Jason and the installation team l... See more

Rated 5 out of 5 stars

***** Brilliant!!***** We went with the multi pod garden room with Custom Garden Rooms and everything from planning it to installation went very smoothly indeed!! The team were excellent and a... See more

Company details

  1. Construction Company

Written by the company

Custom Garden rooms are a bespoke Garden room Company based in Telford, Shropshire. We specialise in providing Custom Garden rooms, Annexes and Veranda with a clear focus on excellent build quality, design and customer service.


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4.9

Excellent

TrustScore 5 out of 5

75 reviews

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4.9

All reviews

(75)

18 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Company with attention to detail

I was looking for some outside office space, Custom Garden Rooms came recommended to me and I can 100% see why. From start to finish Andy and the team explained the process and were punctual, reliable and tidy with each part of installation. The space I had to fit was a tight squeeze but this was no issue and they tweeked a few things to make it work in the space given. I am thoroughly pleased with the end result, it was put together with great workmanship and it looks classy and sleek. I really cannot recommend Andy and the team enough.

May 20, 2024
Unprompted review
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Rated 5 out of 5 stars

Garden Pod 6 plus

I wanted an office that was functional, energy efficient, was built from materials that would stand the test of time, and would look amazing. I had assumed that I wouldn’t get everything I wanted but then I came across Andy and Jason from Custom Garden Rooms and their new invention, The Garden Pod. This ticked all my boxes so I made contact and placed my order.

I’m an engineer by trade so I’m all about the detail, the finite detail! Andy was very accommodating and explained the whole process to me which put me at ease. I wanted to improve the longevity of the pod so I asked Andy what they could do and they proposed using a composite decking and cladding, and although this was more cost it was something I was willing to go for. I also wanted to soften the inside of the pod so Andy proposed an acoustic wall panel which would make the pod look very posh indeed. Choosing samples was a doddle, Andy did all the hard work for me by providing samples of materials. All my choices had been made, the Pod was in production, now all I had to do is wait until installation date.

On the day of installation, and more specifically the ground screw installation, we hit a snag. The ground was too hard with bedrock less than 1 metre down. This wasn’t a problem though, as Jason was prepared for this eventuality and quickly organised for an alternative foundation option, which was the use of precast concrete blocks. To prevent any delays to the pod build Jason and his team came on a Sunday to lay the concrete block foundations and then returned the following day to start the build. Now this was quite a big build, it wasn’t just the pod but 35m2 of decking to boot. Jason and his team had 5 days to complete everything.

I was dubious at first, with so much to do in such little time, would they be able to deliver? My doubts soon faded though, Jason’s team were outstanding, and being an engineer and working in the Civil Engineering industry it takes a lot to impress me, and these guys did just that. They were courteous, clean and tidy, polite, very very hardworking and worked such long hours. Jason’s team smashed it out the park and I was so grateful.

The Pod Andy and Jason have built for me has exceeded my expectations in every way. If you’re ever contemplating a Garden Pod then I couldn’t recommend Andy and Jason from Custom Garden Rooms highly enough. It’s a shame that I have to rate them 5 out of 5 as in my view they deserve 10 out of 5!!!!

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

Not just a standard pod

Not just a standard pod! Initially I was looking at building a bespoke build from oak and cedar wood. Whilst searching for ideas I came across Custom garden rooms. The finish I was after involved blending in existing curved millboard decking a separate cupboard inside and cedar finish outside to match the house. From start to finish the project was completed efficiently and professionally. The project involved a 6 x 3 office corner pod. These pods are designed and premanufactured to make the install process quick and cost effective. Mike in sales and Andy sorting designs and final quotes were really impressive with their willingness to help, ideas to make it work and understanding of what I had in mind. With Acoustic panels along the main wall including led lighting, shelving, laminate flooring and internal blinds these pods compete with anything bespoke built at a fraction of the cost. All built within a couple of weeks too!! Very pleased with it! Big thank you to Jason for quality of install and the rest of the team for there constant efforts. Some of the best Carpenters / builders I have had the pleasure of working with. Many thanks, Dan

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

outdoor games room

We were looking for an outdoor games room for our kids - Andy and team were recommended by friends and very pleased with our choice. It was not the lowest price option but the quality of the construction is excellent. We believe it will maintain it's premium finish for many years. We had a larger size model but it sits well in our garden and provides space for a full size pool table, dart board and football table besides additional storage space each end.. it went up smoothly as promised and provides everything we wanted from it. They are an honest company who care about getting the correct product for the customer. Thanks guys. 🙏

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

These guys were incredible

These guys were incredible.

Efficient, professional and what a fantastic finished product. It was quite a step of faith paying over a sizeable chunk of cash before physically seeing the product but you’ll be glad to know the final product is even more impressive than the photos. Thank you Andy and Team!

May 9, 2024
Unprompted review
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Rated 5 out of 5 stars

Fantastic Team



I couldn't be more pleased with Custom garden rooms on building my office pod. From start to finish, the communication was excellent - the team kept me updated every step of the way and ensured that my vision was brought to life.The hard work and dedication put into constructing the garden room was evident, and it shows the high-quality final product. Not only was the team skilled, but they were also punctual and completed the project within the agreed timeframe.

I am absolutely thrilled with my new office pod and would highly recommend Custom garden rooms to anyone looking for a custom garden room. Thank you for exceeding my expectations and creating a space that I can truly enjoy for years to come. 5 stars all around!

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

I got my garden room from customs garden the service was great all the way through Andy was very clear at communication and kept me updated with what was going on and the finish was amazing would recommend them to anyone

May 11, 2024
Unprompted review
Rated 5 out of 5 stars

London Terrace Garden Pod

We just had our Custom Garden Rooms pod installed in our Victorian terrace garden. I cannot recommend the team enough, from the first contact until the install was complete all of the team have been amazing, helpful and have solved every query we have had - from how to get the pod through the house, to ensuring the furniture we wanted for our home gym would fit. I cannot recommend the team enough, each and every person we have had contact with have been professional, friendly and generally good humans! Thank you again.

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

Superb quality garden room

Andy was extremely helpful from the start with helping us choose a suitable location, preparation for the site and options available to us in choosing the right garden room to suit our needs. Communication and the installation steps throughout were also very good. The team themselves who installed the room were extremely hard working, friendly, efficient and very tidy workers! The finished room is of superb quality and design and friends who have seen a photo have commented that it looks like a building you would see in a luxury glossy home magazine! We hope to spend many happy hours in it and we thoroughly recommend Andy and his team.

May 2, 2024
Unprompted review
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Rated 5 out of 5 stars

We had a garden pod installed at the…

We had a garden pod installed at the beginning of the year. Build quality is great, and the guys were really friendly and helpful. It’s a great space to sit outside in the garden whatever the weather.

April 15, 2024
Unprompted review
Rated 5 out of 5 stars

Mini Office

Andrew and his team were brilliant, knowledgeable, respectful and went the extra mile to provide a great service from start to end.
The planning took a few months to iron out exactly what we wanted as we can be a bit indecisive but the dream was made reality within a week. Could not believe how quick it goes up and how much better it looks than in the pictures.
You get more than you pay for, perfect for me to use as an office and have still have space to relax when not working.
All the suggestion and ideas Andrew came up with have worked really well, I'm happy to have gone with the Cedar wood, looks luxurious and expensive. Great finish to an amazing job done by Custom Garden Rooms.
I'm happy I chose them for this big project and would recommend them to anyone who is looking for something similar. 10/10

April 2, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

We had a fantastic experience with Custom Garden Rooms - from the design phase through to construction. The personal touch from the company is really impressive and the team worked so hard in very cold conditions to get our garden room completed on time (it even snowed!). We highly recommend Custom Garden rooms and we are so happy with our new garden room!

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

It seems to go with the territory but…

It seems to go with the territory but when you employ tradespeople it inevitably leads to disappointment. My experience with CustomGardenRooms restored my faith that there are companies out there who do care!
The product is great but the service (punctuality, communication, politeness and attention to detail) matched it! I would without hesitation recommend these guys to anybody looking for a garden. So thank you Andy, Jason & Joe.

November 17, 2023
Unprompted review
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Rated 5 out of 5 stars

So happy.....

Not sure how much I can express how chuffed I am with my new garden pod and decking. Andy walked me through the different options with me eventually deciding (too many lovely choices) on the new garden pod they have started to install. Andy and his team (shout out to Jason and Joe) were professional from the outset, working efficiently and tidily, keeping me informed along the way. It was amazing to see it appear before my very eyes in a short space of time. The end product is a beautiful space and a great addition to my home. I cannot recommend Andy and the Custom Garden rooms team enough. If you're thinking of getting a garden room/space then these are the guys. 😁

August 25, 2023
Unprompted review
Rated 5 out of 5 stars

I am so impressed at Andy and his…

I am so impressed at Andy and his team's work. From first contact he was thorough and had lots of time for all of my questions. He led me through the whole process making lots of suggestions. Work started quickly and finished just as quickly. The whole team were friendly and really tidy and it was amazing watching the whole thing come together. Everything seems of such high quality and wonderfully finished. We are so pleased to have taken the leap with Custom Garden Rooms and recommend them to anyone thinking of having a garden room built.

August 30, 2023
Unprompted review
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Reply from Customgardenrooms

Thank you so much for the review, Glad you had a great experience and you love the Garden room!

Rated 5 out of 5 stars

What a great experience

I’m absolutely delighted with my garden room. Andy & his team made clever use of tight space, and the quality of work is outstanding. Anyone who’s seen it has been highly impressed with the design, quality, and finish.
From translating an idea into a design, walking through the whole process patiently, to executing the work meticulously, the build team have exceeded expectations every time. The team are friendly, very skilled, communicate well, and keep the place neat & tidy. They’re willing to go the extra mile to make sure everything comes together. I’m glad that I chose them, and I highly recommend them to others who are considering similar projects.

July 14, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service, Great Team, Great Product!

I can't recommend Custom Garden Rooms enough! The garden room was a bespoke design / size to fit the plot of land we had earmarked. From the initial quote through to completion, the whole team were extremely courteous, friendly and professional. They delivered within the timescales and budgets and the end product is amazing. We love our new garden room.

December 22, 2022
Unprompted review
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Rated 5 out of 5 stars

The most incredible garden space I…

The most incredible garden space I could ever have asked for. The detail and craftsmanship is just sensational and the endless help along the way made it so pleasant having building work done. Thank you ever so much to Andrew, Jay and all the team. So incredibly professional and hard working,
I couldn’t recommend them more highly.
🥰

November 28, 2022
Unprompted review
Rated 5 out of 5 stars

Would highly recommend this team

The Custom Garden Rooms team were fantastic to work with from start to finish - always polite, punctual and nothing was too much of a challenge for them (even when we had some last minute surprises that required a quick change of plan!). The finish on our garden studio/office is better than any others I have seen and everyone comments on how beautiful it is. We really appreciated the honest advice in the planning stages as we had an idea of the custom build that we wanted but not how to make it work in the space we had. The end result is better than we could have anticipated and it has been a pleasure to work in. Cannot recommend the Custom Garden Rooms team more.

November 8, 2021
Unprompted review

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