Fantastic experience with Custom Koala. I bought a canvas via groupon voucher it was a very easy process to upload my picture and choose the canvas size. My canvas arrived very quickly very well pa... See more
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The quality of the product~ medium personalised photo pillows are outstanding and the fabric used is durable and soft and made a great present!, only down side was the posting which is per item even... See more
Company replied
Very pleased with the quality of the supplied canvas print. Initially there was an issue with the Groupon coupon code and it's application at the payment stage. However, an email to the company quick... See more
Company replied
I purchased a canvas from Groupon. The process of uploading a picture to checking and agreeing the canvas was very easy . Delivery was super speedy and the actual canvas was perfect! Great quali... See more
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Company details
- #17 of 21 best companies in Digital Printer
Written by the company
Here at Custom Koala our aim is to help our customer bring their memories to life on a great range of high quality custom photo gifts, printed and manufactured right here in our UK facility! We know that every photo tells a story and holds a special place in our customer's hearts - that’s why our expert team at Custom Koala are passionate about providing personalised gifts that you, your family and your friends will love!
Contact info
United States
- customkoala.co.uk
4.5
Excellent
151 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Canvas Order
Excellent service provided from ordering to delivery which was very prompt.
March 11, 2024
Reply from Custom koala
Thank you for leaving us this great 5 star review! We're pleased to hear that you were happy with the service you received from us!
Best Regards
Custom Koala Team 🐨
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Fast delivery and packaging was great
Fast delivery and packaging was great, second time ordering from Custom Koala and would recommend highly!! Thank you!
March 7, 2024
Reply from Custom koala
Thank you for taking the time to leave us this great review PC! We really appreciate your feedback and we're pleased to hear that you are happy with your second Custom Koala order!
Best Regards
Custom Koala Team 🐨
canvas through Groupon
Ordered a canvas through Groupon and thought the price was amazing for the size, checking the website prices are a good deal too, the canvas arrived quickly and was great quality would definitely order again
February 21, 2024
Reply from Custom koala
Thank you very much for taking the time to leave us this great review Lorna!
We're really pleased to hear that you were happy with the price, quality and delivery speed of our canvases as we always strive to offer the best products to our customers.
Best Regards
Custom Koala Team 🐨
Very poor quality not at all satisfied
Very poor quality not at all satisfied l did contact your customer complaint department who where also very unhelpful and said they would get back to me ref a refund and never did .
February 16, 2024
Reply from Custom koala
Nigel, we're sorry to hear you're not satisfied with your canvas print. Quality is paramount to us, and unfortunately, the print quality is as good as the original image allows.
After reviewing the image you uploaded we can see it is incredibly low resolution and very very blurry which doesn't lend itself well to our gallery-quality canvas prints.
It is a shame you left a 1-star review instead of contacting us with your issue as we would have been more than happy to help you upscale your image and do the best we could to rectify your issue.
Regards
The Custom Koala
Great quality canvas and really quick…
Great quality canvas and really quick delivery. Really happy with everything
January 31, 2024
Reply from Custom koala
Thank you for this great review, Kirsten! We're really happy to hear that you're pleased with the product and service you received from us! Thanks!
Best Regards
Custom Koala Team 🐨
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Personal canvas
Brilliant canvas super quality and super fast delivery time well packaged to 5*****
January 30, 2024
Reply from Custom koala
Thank you very much for taking the time to leave us this great review! We're really pleased to hear that your canvas arrived quickly and that you're happy with it!
Best Regards
Custom Koala Team 🐨
Arrived very quickly and I love it
January 31, 2024
Reply from Custom koala
Thank you for this lovely review Ann! We're very pleased to hear that you love the products and services you received from us!
Best Regards
Custom Koala Team 🐨
Absolutely stunning canvas groupn deal…
Absolutely stunning canvas groupn deal will definitely recommend
January 12, 2024
Reply from Custom koala
Thank you for taking the time to leave us this lovely review Helen! We're really happy to hear that you were pleased with the canvas you received from us through Groupon! Thank you!
Best Regards
Custom Koala Team 🐨
Five stars all round!
Great product, great price. Efficient and quick delivery - well packaged and kept informed of despatch date etc. Easy to use website.
Would highly recommend and use again.
January 3, 2024
Reply from Custom koala
Thank you for taking the time to leave us this lovely review Gaynor! We're very pleased to hear that you were happy with the products and services you received from us! Thank you!
Best Regards
Custom Koala Team 🐨
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Excellent Service
Great service, item dispatched promptly and arrived in time for Christmas. Kept informed throughout purchase to point of delivery. Would definitely recommend and use again.
December 15, 2023
Reply from Custom koala
Thank you for taking the time to leave us this review Liza. We really appreciate it and we're pleased to hear that you're happy with the products and services we provided!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Thank you for the great review, Philippa. We're really pleased to hear that you're happy with the product you received from us!
Best Regards
Custom Koala Team 🐨
I ordered a personalised cutting board
I ordered a personalised cutting board, ordering was easy, delivery on time, well packaged and the glass printing was of excellent quality. Loved it.
December 15, 2023
Reply from Custom koala
Thank you for this great review on your chopping board Julia! We're very pleased to hear that you're happy with the products and services you received from us!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Thank you for the lovely 5 star review Pat, we appreciate you taking the time to leave your feedback on the services and products we offer.
Best Regards
Custom Koala Team 🐨
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Reply from Custom koala
Thank you very much for the 5 star review Boya! We're really pleased to hear that you are happy with your experience and the products you received from us!
Best Regards
Custom Koala Team 🐨
Easy to use the website
Easy to use the website, placed my order very quickly and delivery was super fast.
November 15, 2023
Reply from Custom koala
Thank you Cheryl for the lovely review! We're really pleased that you're happy with the products and services you received!
Best Regards
Custom Koala Team 🐨
Great photos and quick delivery
November 3, 2023
Reply from Custom koala
Hi Sarah
Thank you very much for the lovely review, we're pleased to hear that you're happy with the product and service we provided.
Best Regards
Custom Koala Team 🐨
Very prompt service and very pleased…
Very prompt service and very pleased with product
November 9, 2023
Reply from Custom koala
Thank you very much for the kind 5 start review, we're very glad to hear that you're pleased with the products and services we provide!
Best Regards
Custom Koala Team 🐨
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Reply from Custom koala
Thank you for the kind review.
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Thank you for the kind review Anthony.
Best Regards
Custom Koala Team 🐨
fast delivery highly recommend
October 17, 2023
Reply from Custom koala
Hi Sharon. Thank you for taking the time to leave us this review, we really appreciate it. We're pleased to hear that you're happy with the services we provide.
Best Regards
Custom Koala Team 🐨
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