Fantastic experience with Custom Koala. I bought a canvas via groupon voucher it was a very easy process to upload my picture and choose the canvas size. My canvas arrived very quickly very well pa... See more
Company replied
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The quality of the product~ medium personalised photo pillows are outstanding and the fabric used is durable and soft and made a great present!, only down side was the posting which is per item even... See more
Company replied
Very pleased with the quality of the supplied canvas print. Initially there was an issue with the Groupon coupon code and it's application at the payment stage. However, an email to the company quick... See more
Company replied
I purchased a canvas from Groupon. The process of uploading a picture to checking and agreeing the canvas was very easy . Delivery was super speedy and the actual canvas was perfect! Great quali... See more
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Company details
- #17 of 21 best companies in Digital Printer
Written by the company
Here at Custom Koala our aim is to help our customer bring their memories to life on a great range of high quality custom photo gifts, printed and manufactured right here in our UK facility! We know that every photo tells a story and holds a special place in our customer's hearts - that’s why our expert team at Custom Koala are passionate about providing personalised gifts that you, your family and your friends will love!
Contact info
United States
- customkoala.co.uk
4.5
Excellent
151 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Very nice canvas and quick delivery
October 16, 2023
Reply from Custom koala
Hi Izabela. Thank you for the great review, we're so happy to hear that you were pleased with the canvas you received and the speed of delivery!
Best Regards
Custom Koala Team 🐨
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Quality
The quality and the service was excellent and I have ordered another 2 canvases
October 16, 2023
Reply from Custom koala
Hi Jim
Thank you for taking the time to leave us this review on your experience with Custom Koala! We're pleased to hear you were happy with the products and service you received!
Best Regards
Custom Koala Team 🐨
5 star canvas
It was sooo easy to upload photo and to see what it was like on canvas. The delivery was prompt and I was so extremely impressed with the results I have ordered 3 more canvases
September 26, 2023
Reply from Custom koala
Hi Sue
We're really pleased to hear that you were happy with our uploading process and the canvas you received! Thank you for the kind five star review!
Best Regards
Custom Koala Team 🐨
Fantastic service all the way I have 10…
Fantastic service all the way I have 10 canvas done perfect 👌 thank you so much
September 3, 2023
Reply from Custom koala
Ah we are so happy you like your Canvases Mrs Singh and thank you for the kind 5 Star Review. Regards, the Custom Koala Team 🐨
Great and quick service
September 5, 2023
Reply from Custom koala
Thank you for the kind review. Regards, the Custom Koala Team 🐨
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Very nice expensive looking canvas came…
Very nice expensive looking canvas came well packed and protected and arrived a couple of days after ordering was kept upto date with tracking information would recommend and will definitley order again from here
August 24, 2023
Reply from Custom koala
Thank you very much for leaving us this great feedback Kelly! We really appreciate it and we're pleased to hear you were happy with your order and services we offer!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Thank you very much Sharon, we're really pleased to hear you were happy with your product and we appreciate you taking the time to leave us this 5 star review!
Best Regards
Custom Koala Team 🐨
It does exactly what it says on the…
It does exactly what it says on the website. Delighted with my purchase
August 15, 2023
Reply from Custom koala
Thank you very much for this review Shona! We're so glad to hear that you're happy with the products you received from us!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Thank you Dariusz, for taking the time to leave us this review! We're very pleased to hear that you are happy with the service and products we offer!
Best Regards
Custom Koala Team 🐨
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Very nice picture
Very nice picture, quick delivery. No problems, although difficult to order on website.
August 6, 2023
Reply from Custom koala
Thank you very much for taking the time to leave us this review Yvonne! We're very pleased to hear that you are happy with the products you received.
Customer satisfaction is important to us so we'd like to hear more about the issues you experienced when ordering through our website. Please do reach out to our customer service team at hello@customkoala.co.uk
Best Regards
Custom Koala Team 🐨
Great quality and fast delivery
August 2, 2023
Reply from Custom koala
Thank you very much for leaving us this great feedback Kathryn! We really appreciate it and we're pleased to hear you were happy with your order!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Thank you very much for taking the time to leave us this review Sue! We're very pleased to hear that you are happy with your gift and hope it can be of some comfort to its recipient.
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Hi Stewart
Thank you for taking the time to share your thoughts on the products you purchased from us! We are delighted to know that you are pleased with your items! However, we sincerely apologise for any inconvenience caused by the shipping costs.
We understand that you may have expected combined shipping for your orders. Unfortunately, due to the specific structure of Groupon offers, we are currently unable to combine orders, which results in separate shipping charges for each individual order. We do want to emphasise that this information is stated on the Groupon product page - however we apologise once again for any confusion or inconvenience this may have caused.
If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team. We do hope you enjoy your garden cushions and we thank you for your feedback!
Best Regards
Custom Koala Team 🐨
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Great quality picture
Great quality picture. Colours really nice and bright
Fast delivery
Good customer service
July 13, 2023
Reply from Custom koala
Thank you Sarah for the great feedback!
We really appreciate you taking the time to leave us this review on the products you ordered and the services we provide!
Best Regards
Custom Koala Team 🐨
Definitely use this company again
Delivered was very quick. I had a query about my order and responded within an hour. The colours on my canvas are perfect, exactly as the photo
Would definitely use this company again
July 2, 2023
Reply from Custom koala
Thank you vry much for the great review LittleS!
We really appreciate your feedback and we're glad to hear you were happy with our products and services.
Best Regards
Custom Koala Team 🐨
Great Cushions i love them
June 15, 2023
Reply from Custom koala
Thank you Eileen for the lovely review!
We really appreciate you taking the time to give us your feedback on our cushions.
Best Regards
Custom Koala Team 🐨
Good timely service.
June 12, 2023
Reply from Custom koala
Thank you very much for this 5 star review JC! We appreciate your feedback on the services we provide!
Best Regards
Custom Koala Team 🐨
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Very easy upload photos
Very easy upload photos. Very quick delivery and the photos look great
June 12, 2023
Reply from Custom koala
Thank you very much for the lovely review Carol, we're really pleased to hear that you're happy with the service and products you received!
Best Regards
Custom Koala Team 🐨
Ordered and paid for 2orders of 2…sad
Ordered and paid for 2orders of 2 cushions and only received 2 parcels with 1 cushions in each so missing 2 cushions
June 12, 2023
Reply from Custom koala
Thank you for getting in contact with us regarding this issue Patricia, we appreciate your feedback and apologise that you have not received the service we usually provide our customers.
We have had an ongoing issue with our order desk customer service software and as a result some customer emails have not come through to us.
We are very sorry that no one responded to your request and would like to assure you that our customer service team will be reaching out to everyone effected by this problem to help resolve any issues with your order.
We apologise again for any inconvenience caused.
Best Regards
Custom Koala Team 🐨
Awful service
Awful service, they do not reply to emails and there is no phone number to contact them if it goes wrong
May 15, 2023
Reply from Custom koala
Thank you for reaching out to use with this review Nicola. We apologise that you have not received the service we usually provide our customers.
We have had an ongoing issue with our order desk customer service software and as a result some customer emails have not come through to us.
We have now rectified this issue and would like to assure you that our customer service team will be reaching out to everyone effected by this problem to help resolve any issues with your order.
Best Regards
Custom Koala Team 🐨
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