Cut My Reviews 

21,915
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 5,841 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the precision and accuracy of the cut products, noting that items fit perfectly to their specifications. People also appreciate the high quality of the materials and the excellent packaging that ensures products arrive well-protected. The ordering process is frequently described as easy and straightforward, with many highlighting quick delivery and great overall service. However, some customers also noted issues with delayed deliveries, items arriving damaged, or being sent to the wrong address. A few other people also felt that products sometimes had scratches, were not as advertised, or had components missing.

What people talk about most

Product

Customers consistently note positive experiences with product quality, praising items for being cut precisely... See more

Quality

Users describe positive interactions with quality, frequently highlighting the excellent standard of cutting... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the quick delivery times and... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Service

Consumers find service to be positive, with many reviewers praising the prompt and efficient service, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All my MDF panels arrived promptly, carefully wrapped and protected. Cut and edged to an excellent standard. However, discovered one section had been cut 12mm too narrow. Quick phone call and Charlie... See more

Rated 5 out of 5 stars

I ordered 4mm polycarbonate clear sheet,cut to close specifications.It arrived in perfect condition,cut exactly to my spec.it enabled me to fit the hot air ducting from my air con unit out through m... See more

Rated 5 out of 5 stars

My patio table glass top was recently damaged during the strong winds. I looked at replacements which were very expensive; then discovered the CUT MY Acrylic options. Easy to order, great communicatio... See more

Rated 5 out of 5 stars

The web page made the process of getting a quote and placing an order ever so easy. Once the order was placed I was updated on progress and given a delivery date which was met. The Perspex panel was v... See more



Company details

  1. Do-it-Yourself Shop
  2. Acrylic Store
  3. Home Improvement Store
  4. Plastic Products Supplier
  5. Plywood Supplier
  6. Wood Supplier

About Cut My

Written by the company

Who We Are

Cut My is a UK-based manufacturer and online retailer specialising in cut-to-size plastic and wood, supplying made-to-measure products for home, DIY and trade projects.

We help homeowners, DIY enthusiasts and trade professionals save time by cutting materials accurately to your exact measurements, allowing you to focus on installing and completing your project. All products are manufactured in the UK and cut specifically to order using precision cutting equipment.

We take pride in delivering exceptional work that surpasses your expectations, thanks to our fast turnaround and outstanding customer service. If something isn’t quite right with your order, our Customer Experience team is here to help and will work with you to put it right.

What We Make

At Cut My, our aim is to save you time and effort by supplying accurately cut, made-to-measure materials.

Easy Online Ordering

Our online ordering system lets you enter your measurements and instantly see your product take shape using our built-in visualiser.

Where We’re Based

We’re based in West Sussex, UK. We offer a click-and-collect service. By appointment, you can also come and take a look at our sample selection and speak to our helpful Customer Experience team.

Contact us

For Trade & Professionals

We also offer hassle-free, time-saving solutions for Carpenters, Joiners, Cabinet Makers, Furniture Makers, Builders and Developers. You can order cut-to-size sheet materials, cabinet and shaker doors online, from simple sheets cut and edged to complex CNC cut designs primed and painted, we can help at Cut to Size.

Trade

Wall Panelling

Create feature walls with panelling strips or boards cut to your exact wall dimensions. Kits arrive ready to install and paint.

Replacement Windows and Glazing

Acrylic or Polycarbonate panels cut to size for greenhouses, sheds and garden buildings — lighter and stronger than glass.

Shelving

We offer a large range of made-to-measure shelving solutions from floating shelves to shelf boards in a range of colours and finishes.

Table Tops

Protect both your indoor and outdoor furniture with clear or coloured acrylic table tops.

Splashbacks

Transform your kitchen with our range of made-to-measure acrylic, glass and aluminium composite splashbacks. We cut to any size and can include precise cut-outs for sockets and switches.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

22K reviews

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4.6

All reviews

(21,915)

5,326 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Helpful customer service when my DXF…

Helpful customer service when my DXF drawing did not open up to full size. However I do believe that the fee charged for the DXF drawing (quoted by them) was quite expensive when viewed alongside my simple order. In such cases I recommend that company accept line drawings in first instance to judge difficulty of cutting out.

July 6, 2026
Rated 5 out of 5 stars

I received the order within a few days

I received the order within a few days. Both pices were cut accrding to my specs. The plastic sheets were well packaged to protect them. There two pieces were well priced. Very happy with the results. I highly recommened Cutmy.co.uk

July 6, 2026
Rated 1 out of 5 stars

I can't believe you are asking for…

I can't believe you are asking for feedback back as I have complained to you 5 times via email, damage to item, and have had no response from you. Dreadful company stay away

July 6, 2026
Cut My logo

Reply from Cut My

Hi Duncan,

We're truly sorry to read your review and for the experience you've had with us.

We completely understand how disappointing and frustrating it must have been to contact us multiple times about a damaged item without receiving a prompt response. We sincerely apologise for the delay and for the impression this gave.

Having reviewed your case, we can see that Penny replied to you on 28th July and arranged a replacement straight away. We can also see that your replacement has now been delivered.

While we're pleased we were able to resolve the issue, we're very sorry it took longer than it should have. We've been experiencing an exceptionally busy period, but we fully appreciate that this isn't the level of service you should expect from us.

Thank you for your patience while we worked to put things right, and we hope your replacement has arrived safely and meets your expectations.

Kind regards,
Cut My

Rated 1 out of 5 stars

Terrible customer service

Damaged when arrived. Sent 2 emails and not had a response, tried calling several times but no one answers.

July 6, 2026
Cut My logo

Reply from Cut My

Hi Daniel,

We're very sorry to hear that your item arrived damaged, and we'd like to sincerely apologise for the delay in responding to your emails and for the difficulty you experienced trying to reach us by phone.

We've been experiencing an exceptionally busy period, which meant our response times were longer than usual and we weren't always able to answer calls as quickly as we would have liked. We completely understand how frustrating this must have been, and we're very sorry for the inconvenience.

Having reviewed your case, we can see that Jamie has now responded to your email and offered a partial refund, as you're still able to make use of the damaged item.

We hope this resolution is suitable for you, and we sincerely apologise again for the inconvenience caused. Thank you for your patience while we worked to resolve the issue.

Kind regards,
Cut My

Rated 3 out of 5 stars

Middling overall

Middling overall - product ok but not next day dispatch as stated on website. Delivery issues and subsequent poor communication. Whilst the delivery issue was the fault of the courier - subsequent coms from Cut My were poor. I’d use the company again but with lower expectations.

July 2, 2026
Rated 5 out of 5 stars

Great Company

Ordering is very easy on the website. My acrylic sheet was cut precisely with the required hole in the right place and right size. Delivery was very prompt. Would definitely recommend CutMy to friends and would use again.

June 23, 2026
Rated 5 out of 5 stars

Excellent

Excellent, easy to order. Quick delivery. Very well packed and protected. Reasonably priced. Would definitely order again if required.

June 23, 2026

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