Cutsclothing Reviews 

463
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the helpfulness and responsiveness of the staff. Many people appreciate the high quality of the clothing, noting its durability, stylish fit, and ability to maintain appearance after washes. However, some customers noted concerns about product quality, mentioning a decline in material and construction over time, leading to issues like thinning fabric, pilling, or shrinking. Additionally, reviewers experienced inconsistent sizing and some felt customer service was unhelpful or unresponsive when trying to resolve issues or returns.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and consistency. Many customers praise the products,... See more

Customer service

People report positive experiences with customer service, often describing it as exceptional, fantastic, and... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the top-notch materials,... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Order

Customers had ambiguous experiences with order, with some expressing satisfaction and others facing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love cuts clothing. Not only are their products amazing, but the customer service is great. I had a situation where I ordered multiple pairs of the same item in the same size and one of them fit muc... See more

Rated 5 out of 5 stars

I have owned a decent amount of clothes from this company and they are great. If you're lean it fits perfect, but if you are a little bigger I definitely recommend sizing up. The support is also super... See more

Rated 5 out of 5 stars

I live in Canada and placed multiple orders with Cuts recently. When I received my orders, it seemed like changes had been made to sizing of certain shirts. And I was quite frustrated. But Heidi provi... See more

Rated 5 out of 5 stars

I love their clothes. The shirts are stylish, fit well and last through repeated wash cycles. Cuts customer service is also very good. I recently ordered a shirt and got a medium instead of a large... See more


Company details

  1. Clothing Store

Written by the company

We started Cuts with one goal: to create a shirt with the comfort of athleisure but also the professional quality and style designed for the workday.


Contact info

4.0

Great

TrustScore 4 out of 5

463 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 26% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(463)

80 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding merchandise and Customer Support!

I have purchased a number of clothing items including shirts, jackets and pants from Cuts Clothing, and the quality of every piece of merchandise has been exceptional. I had to exchange one item recently, and my interaction with Heidi on the customer support team was outstanding. She was very knowledgeable, efficient and friendly. I will definitely make additional purchases from Cuts in the future.

January 13, 2025
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Rated 5 out of 5 stars

My recent experience with Alejandro was…spot on!

My recent experience with Alejandro was amazing. I returned an item. Sent an email to customer service asking when to expect my refund since 2 weeks had passed. The same day I sent the email he responded apologizing for the return department being backed up. He obtained the return for me and sent the refund to my credit card co.

January 8, 2025
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Rated 5 out of 5 stars

Very happy with the purchase

My experience was very good, overtime I bought a lot of items and everything went fine.
Last time, I moved to Mexico to received the purchase there, but I had a problem in the delivery.
The customer care was very efficient and resent me the item I bought. again.

I am super satisfied.

Davide Lombardi

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

Personalized Customer Service

The personalized customer service that this company offers if fantastic. When I mistakenly ordered the wrong color in a pair of pants, they quickly exchanged them. When the new pants came and they were a size small, they exchanged them again. High quality products plus great service for the win!

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service from my Experience

I emailed Cuts regarding an item I was returning. It was not a negative email by any means, just a general question. Someone responded to my email the same day with helpful information and unexpectedly offered to expedite my return processing, which I thought was a nice touch. Great customer service from my experience.

December 23, 2024
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Rated 5 out of 5 stars

Great brand and fit

I have been wearing CUTS for several years now. The quality is great and the fit is perfect. Also, I can't stress enough how amazing their customer service is.

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

Really great product

Really great product. Love the 5 pocket pant. Great slim fit and comes in solid colors. I will be buying more. Had to do some exchanges and support team is dialed in. Ivan was especially helpful, quick to respond and help me figure out a return/exchange quickly.

December 19, 2024
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Rated 5 out of 5 stars

Can’t stop buying from Cuts

Cuts is a game changer for my specific situation. My wife ordered me a henley shirt and AO Pants 2 years ago and I haven’t stopped shopping there since. Let me explain. Yes, it’s expensive but it’s also durable, and when I say durable, it’s really second to none in every way. I have tried buying formal clothes and ironing my shirt and pants to wear for work post pandemic and it just feels a lot of unnecessary effort.
The pants and shirts from Cuts are soft, wrinkle free and do not require any maintaining. Out of the dryer and you’re good to go. I am not even kidding, I have washed the shirt/pants about a million times and they are still the same. I keep buying more clothes from other brands but I stick with the few pairs I bought from here. Truly great. Special mention to Alejandro who helped me fix an address mistake I made on my recent order. Wonderful service!

December 18, 2024
Unprompted review
Rated 1 out of 5 stars

Returned a very expensive jacket

Returned a very expensive jacket, they confirmed the return but never credited my CC back. Of course I disputed it and got my money from the CC company but for a brand that appears to want to grow, to turn away a future customer is just stupid...

September 15, 2024
Unprompted review
Rated 5 out of 5 stars

my favorite clothing brand

i've become a huge CUTS fan over the last few years. clothes are excellent quality, well fitted, affordable, and the customer service is next-level. i'm your typical guy where i find a brand and item i like, order it in various colors, and come back for more. i probably own 10-15 different types of items (and 3-4 colors each), and so more than half of my wardrobe is CUTS. by far my favorite clothing brand.

December 16, 2024
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Rated 5 out of 5 stars

It’s hard to get the right size from…

It’s hard to get the right size from online brands. Then, all the colors. Which one/s do you take home?

Cuts has a great a system in place. It’s complementary with dedicated customer experience reps to. My was Alejandro… He tracked me and my issue until it’s completion.

December 13, 2024
Unprompted review

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