Looked at this style for a while before purchasing. Price was very good as it was significantly reduced from RRP. Delivery from purchase also good. No nonsense with order/delivery/ price , looks like... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great range of products, easy website navigation and ordering. Plenty of delivery updates, and spoke with a UK human over the phone who helped with my enquiry. What's not to like 10/10 to Cutwel
Not being very knowledgeable about machining I have leaned on the sales support team at Cutwel to guide me through. The website is very good but when I had questions Nathan was able to help me. They w... See more
Company replied
Items in stock on web site ordered Friday afternoon delivered Saturday morning by DPD on next day delivery. Great service thanks.
Company details
Written by the company
Cutwel are one of the UK & ireland's leading engineering tooling suppliers. With over 25,000 products in stock and expertly trained staff, we can offer our customers unbeatable value and quality.
Contact info
Unit A, BD19 4DH, CLECKHEATON, United Kingdom
- 01924 869 610
- sales@cutwel.net
- cutwel.co.uk
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Misleading carriage charges
When ordering using the Website it says carriage paid on ALL orders over a certain value.
This is NOT the case.
If ordering liquids you go through the whole transaction (still says carriage free) it's not until you go to the final order review that it then informs you that it in not carriage paid and the cost is added to your order.
Very misleading.
April 7, 2026
Reply from Cutwel
Thank you for the review. We appreciate you raising this and understand why the way the carriage charges appear online felt misleading. The team have already looked into your order and done what they can to explain the situation, but we do take your comments on board. Your feedback helps us improve how this is shown on the website so it’s clearer for future orders.
Kind Regards
Caroline@Cutwel
Ordered at 5pm and received the next…
Ordered at 5pm and received the next morning, parts received were good quality and good price.
April 7, 2026
Reply from Cutwel
Thank you for the review. We appreciate you letting us know your order arrived the next morning, especially after placing it at 5pm. Great to hear the parts were good quality and good value too.
Kind Regards
Caroline@Cutwel
DELIVERY DID NOT COME AND WE ARE STILL…
DELIVERY DID NOT COME AND WE ARE STILL AWAITING
April 1, 2026
Reply from Cutwel
Thank you for the review. I’m so sorry your delivery hadn’t arrived at the time you wrote this , we appreciate you letting us know, and we understand how frustrating that situation was. Your feedback helped us flag the delay internally so the team could investigate what went wrong and get things moving for you.
Kind Regards
Caroline@Cutwel
QUICK & EASY ORDERING
A GREAT ONLINE PORTAL TO SEARCH FOR PRODUCTS AND OBTAIN CORRECT ORDERING STOCK CODES. DELIVERY WAS FAST TOO.
April 1, 2026
Reply from Cutwel
Thanks for the review. Great to hear the website was easy to use.
Reply from Cutwel
Thank you for the review, we appreciate hearing everything went smoothly for you.
Cutwell asked, I shall provide
Cutwell sent an email asking for a review, unfortunately my last two orders have been troublesome.
Both orders (a few months apart) was ordered on their website, all items in stock and next day delivery expected. Next day came and nothing, called up and staff were extremely apologetic and offered next day before 1. The first order I accepted, the order arrive as promised. My recent order I had to cancel because I needed that order for that day, (yes I left it late and I’m somewhat to blame) however a service is offered and should be meet, it wasn’t the courier fault as the items wasn’t sent.
It’s strange that this has happened twice.
But on a positive! Before these two instances I had no issues at all and rated Cutwell highly. Hopefully my next order will be fulfilled without any drama.
March 31, 2026
Reply from Cutwel
Thank you for taking the time to share such a detailed review. We appreciate you explaining what happened with your recent orders, and we understand how frustrating it must have been to expect next‑day delivery twice and not have the items sent out on time. It’s good to hear the team were apologetic and tried to put things right, but we completely recognise why the situation was disappointing, especially when you needed the items urgently.
We also appreciate you mentioning that, before these two instances, everything had always gone smoothly and you rated us highly. Your feedback is genuinely valuable, and we hope your next order is back to the reliable service you were used to.
Kind Regards
Caroline@Cutwel
Package didn't arrive the first time…
Package didn't arrive the first time but staff were very helpful and re-sent. Only lost a star as I did expect to have my next day delivery refunded
March 26, 2026
Reply from Cutwel
Thank you for the review. We appreciate you letting us know what happened with your delivery, and we’re glad the team were helpful in getting a replacement sent out quickly. We understand why losing the next‑day delivery fee affected your rating, and your feedback on that is genuinely appreciated.
Kind Regards
Caroline@Cutwel
Great service from Cutwel
Ordered some Lathe parts from Cutwel recently, the parts arrived next day, were very well packaged and the parts were high quality, very pleased.
March 28, 2026
Reply from Cutwel
Thank you for the great review. We appreciate you sharing your experience and it’s really good to hear your lathe parts arrived next day, were well packaged and the quality met your expectations. Always nice to know you were pleased with everything.
Kind Regards
Caroline@Cutwel
Reply from Cutwel
Thank you for the review. We appreciate you saying the quality was better than expected. It’s always great to hear when something arrives and exceeds what you had in mind.
Kind Regards
Caroline@Cutwel
Reply from Cutwel
Thanks for choosing us and for the great feedback.
Great product and reasonable price with…
Great product and reasonable price with fast delivery
March 26, 2026
Reply from Cutwel
Big thanks for the 5 stars, it’s much appreciated.
All good and a speedy delivery.
First time buyer and all good with next day delivery. Very helpful on the phone when I had a query with one of the ordered items.
March 23, 2026
Reply from Cutwel
Thank you for the feedback. We appreciate you mentioning the speedy delivery and the help you received over the phone. Always good to know a first‑time order went well.
Kind Regards
Caroline@Cutwel
Reply from Cutwel
Thanks for the support, it genuinely means a lot.
Reply from Cutwel
Really happy everything was spot on. Thanks for the 5 stars.
Cutwel delivers again
When using Cutwel, I've come to expect high standards for service, delivery and quality. Never been disappointed yet.
March 23, 2026
Reply from Cutwel
Thank you for the great review. We appreciate you saying that you’ve come to expect high standards from us and that we’ve continued to meet them. It’s always good to hear you’ve never been disappointed with the service, delivery or quality.
Kind Regards
Caroline@Cutwel
Good prices good delivery times and…
Good prices good delivery times and good information about delivery times etc.
Will be using again.
March 19, 2026
Reply from Cutwel
We appreciate the rating, it's great to hear you had a good experience.
Fast Service and Ontime Delivery
March 17, 2026
Reply from Cutwel
Big thanks for the 5 stars, it’s much appreciated.
good service
March 19, 2026
Reply from Cutwel
Thank you for taking the time to leave a rating, we appreciate it.
Great website and parts arrived next day
March 19, 2026
Reply from Cutwel
Really appreciate the feedback. Happy the site was straightforward to use.
Reply from Cutwel
Big thanks for the 5 stars, it’s much appreciated.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.